Job summary
A vacancy has arisen for a Cellular Pathology Manager based at the Lister Hospital Essential Services Laboratory (ESL). Pathology services are provided to the East and North Hertfordshire Trust, the wider Community Trusts, GP practices and private locations.
The Essential Services Laboratory will be undergoing an exciting lab refurbishment, equipment replacement and LIMS replacement, and this is a great opportunity for a highly skilled and organised individual to join the team and lead this process alongside other HSL senior managers and service users.
Main duties of the job
The role will also involve leading the Cellular Pathology team and maintaining compliance with UKAS, the HTA, and supporting the BMS staff as and when required in the section.
Additionally we are looking for someone to continue sustaining our quality environment, with a flexible and innovative approach as a technical manager. Continual quality improvement is central to our values, especially user involvement and engagement in developing our service to them.Skills such as project management, organisational change, routine administration, personnel, finance and quality management will be valuable. HSL supports professional and personal development through experiential learning and both internal and external courses and learning opportunities.
You will be required to work 37.5 hours per week during core hours.
About us
At HSL we offer a variety of excellent staff benefits including
Training and development opportunities supporting professional development
Annual salary review- No banding restrictions. As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement- Competitive
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness, six months qualifying period
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance 28 days
Flexible working hours we support and offer flexibility around shift patterns and working schedule
Job description
Job responsibilities
To include, but not be restricted to, the following duties:
1. To provide professional, operational and managerial leadership for HSL Cellular Pathology
Service and to make care of and impact on the patient your first concern.
2. To ensure that all staff adhere to Sonic / HSL policies and procedures.
3. Responsible for the organisation and performance of analytical testing and ensure all staff
understand KPIs / service standards and that each service section continually improves on
these.
4. Use data to drive the improved performance of the laboratories from Group systems such
as Tableau, Q-pulse, and Sonic Learn5. To ensure that the Senior Operations Management is aware of issues concerning service
delivery including shortfall, service pressures and to propose remedial action.
6. To implement processes, policy, contracts etc. as required by the HSL and Group
Operations Manager or the HSL senior management team.
7. To evaluate the skill mix across whole service and to ensure that appropriate systems are
in place for activity surge and for business continuity planning needs.
8. Responsible for staff appointment, supervision and management of training plans such that
all staff conduct duties in line with required competence, responsibility and job description.
9. To ensure staffing rotas are maintained and planned accordingly with correct numbers and
grades of staff for uninterrupted service provision.
10. To demonstrate skills in dealing with complex issues to generate appropriate strategies for
workload management and implement service, team plans and policies as required by HSL.
11. Ensure that evidence based practice & workforce planning is integrated into HSL service,
which is central to patient care, drawing together the elements that make a quality
organisation, focused on the needs of the patient.
12. Identify and manage clinical risk with programmes in place to reduce risk, ensuring
compliance with HSL contracts, NICE, RCPath and other regulatory organisations.
13. Maintain up to date knowledge and understanding of standards required for compliance to
relevant accreditation e.g. UKAS, Regulatory bodies, Information Security, Health and
Safety and where required safety performance indicators.
14. To work closely with the H&S team in the development of policy and compliance with
policy.
15. To maintain an up-to-date awareness and knowledge of current developments, professional
and clinical guidelines relevant to Cellular Pathology services NICE/ IBMS / RCPathand
to ensure this knowledge is passed on to all staff.
16. To give presentations to Sonic/HSL managements and scientific group, committees and
external bodies as required.
17. To promote research & development within the department as required by HSL and that
staff are actively engaged in research as required.
18. Project management and completion within set time scales.
19. Ensuring continuous improvement of the quality of services and safeguarding high
standards of care by creating an environment of excellence in clinical care.
20. To abide by General Data Protection Regulation rules and ensure staff are aware of and abide by them.
Leadership and Communication:
1. Have an effective means for communicating with staff and keep records of items discussed in
communications and meetings.
2. To participate in and contribute to effective operational, performance and quality meetings 3. Ensure staff annual reviews are undertaken, performance regularly reviewed and shortfalls
managed appropriately.
4. Ensure clinician teams are kept informed of urgent cases where required or issues that impact
on effectiveness of pre-examination, examination or post-examination processes.
5. To form productive relationships with staff, HSL customers, lab and clinical colleagues ensuring
professionalism is maintained and promoted; to represent the company where required; to
provide motivation and direction for a clinically safe service
6. To write reports reflecting specialist knowledge and to provide complex scientific advice to nonspecialists and other specialists/ professionals within relevant field.
7. To deal with complaints sensitively, avoiding escalation where possible and to resolve informal
and formal complaints, drafting responses to formal complaints about the service following
local policies and procedures and to ensure that the complaints policy is understood and
implemented.
8. To ensure all departmental records, including those relating to payroll, absence reporting and
training are maintained and updated.
9. Be part of the Bronze Group to flag, communicate and manage any service disruptions.
Technical and Quality:
1. To ensure performance of laboratory procedures are documented to include analysis,
documentation authorisation and release of slides for cases as well as follow up testing.
2. To take overall responsibility for the clinical and research trials needing access to the
Histopathology laboratory service, including their costing. To liaise with the Operational
Manager for departmental facilities support.
3. To take overall responsibility for research bio-banking services needing access to the Cellular
Pathology service. To ensure that all researchers accessing laboratory facilities are sufficiently
trained and competent to do so.
4. In conjunction with the Operations Manager, advise, source and facilitate the introduction of
new diagnostic equipment as it becomes available for Cellular Pathology.
5. To oversee service quality, ensure that expected service quality is met at all times, including
continuous review of all technical procedures and establishment of effective quality control and
quality assurance programmes.
6. To take appropriate corrective actions where quality control or assurance procedures indicate
loss of performance.
7. To ensure all incidents are investigated within expected timeframes and appropriate corrective
actions are put in place.
8. To conduct management review of service
9. To ensure that change control procedures are adhered to and method verifications and
validations are documented.
10. To ensure that all staff are trained in and assessed as competent in all procedures undertaken. 11. To ensure compliance by staff in the operation of analytical equipment and continuing
adequate maintenance, repair and safety of all departmental equipment.
12. To liaise with the lab support team to ensure that all equipment performance and reagent
stocks are maintained to the appropriate level.
13. To ensure that all laboratories are clean, presentable and tidy at all times and conducive to a
good working environment.
14. Working with the Quality Management Group and Compliance Director, to ensure that the
department meets all requirements for UKAS (ISO 15189), MHRA (GMP) and other applicable
standards
15. The duties listed in this document are not exhaustive; the post holder will be expected to
undertake other duties, which are, considered to be necessary by HSL management in consultation.
Job description
Job responsibilities
To include, but not be restricted to, the following duties:
1. To provide professional, operational and managerial leadership for HSL Cellular Pathology
Service and to make care of and impact on the patient your first concern.
2. To ensure that all staff adhere to Sonic / HSL policies and procedures.
3. Responsible for the organisation and performance of analytical testing and ensure all staff
understand KPIs / service standards and that each service section continually improves on
these.
4. Use data to drive the improved performance of the laboratories from Group systems such
as Tableau, Q-pulse, and Sonic Learn5. To ensure that the Senior Operations Management is aware of issues concerning service
delivery including shortfall, service pressures and to propose remedial action.
6. To implement processes, policy, contracts etc. as required by the HSL and Group
Operations Manager or the HSL senior management team.
7. To evaluate the skill mix across whole service and to ensure that appropriate systems are
in place for activity surge and for business continuity planning needs.
8. Responsible for staff appointment, supervision and management of training plans such that
all staff conduct duties in line with required competence, responsibility and job description.
9. To ensure staffing rotas are maintained and planned accordingly with correct numbers and
grades of staff for uninterrupted service provision.
10. To demonstrate skills in dealing with complex issues to generate appropriate strategies for
workload management and implement service, team plans and policies as required by HSL.
11. Ensure that evidence based practice & workforce planning is integrated into HSL service,
which is central to patient care, drawing together the elements that make a quality
organisation, focused on the needs of the patient.
12. Identify and manage clinical risk with programmes in place to reduce risk, ensuring
compliance with HSL contracts, NICE, RCPath and other regulatory organisations.
13. Maintain up to date knowledge and understanding of standards required for compliance to
relevant accreditation e.g. UKAS, Regulatory bodies, Information Security, Health and
Safety and where required safety performance indicators.
14. To work closely with the H&S team in the development of policy and compliance with
policy.
15. To maintain an up-to-date awareness and knowledge of current developments, professional
and clinical guidelines relevant to Cellular Pathology services NICE/ IBMS / RCPathand
to ensure this knowledge is passed on to all staff.
16. To give presentations to Sonic/HSL managements and scientific group, committees and
external bodies as required.
17. To promote research & development within the department as required by HSL and that
staff are actively engaged in research as required.
18. Project management and completion within set time scales.
19. Ensuring continuous improvement of the quality of services and safeguarding high
standards of care by creating an environment of excellence in clinical care.
20. To abide by General Data Protection Regulation rules and ensure staff are aware of and abide by them.
Leadership and Communication:
1. Have an effective means for communicating with staff and keep records of items discussed in
communications and meetings.
2. To participate in and contribute to effective operational, performance and quality meetings 3. Ensure staff annual reviews are undertaken, performance regularly reviewed and shortfalls
managed appropriately.
4. Ensure clinician teams are kept informed of urgent cases where required or issues that impact
on effectiveness of pre-examination, examination or post-examination processes.
5. To form productive relationships with staff, HSL customers, lab and clinical colleagues ensuring
professionalism is maintained and promoted; to represent the company where required; to
provide motivation and direction for a clinically safe service
6. To write reports reflecting specialist knowledge and to provide complex scientific advice to nonspecialists and other specialists/ professionals within relevant field.
7. To deal with complaints sensitively, avoiding escalation where possible and to resolve informal
and formal complaints, drafting responses to formal complaints about the service following
local policies and procedures and to ensure that the complaints policy is understood and
implemented.
8. To ensure all departmental records, including those relating to payroll, absence reporting and
training are maintained and updated.
9. Be part of the Bronze Group to flag, communicate and manage any service disruptions.
Technical and Quality:
1. To ensure performance of laboratory procedures are documented to include analysis,
documentation authorisation and release of slides for cases as well as follow up testing.
2. To take overall responsibility for the clinical and research trials needing access to the
Histopathology laboratory service, including their costing. To liaise with the Operational
Manager for departmental facilities support.
3. To take overall responsibility for research bio-banking services needing access to the Cellular
Pathology service. To ensure that all researchers accessing laboratory facilities are sufficiently
trained and competent to do so.
4. In conjunction with the Operations Manager, advise, source and facilitate the introduction of
new diagnostic equipment as it becomes available for Cellular Pathology.
5. To oversee service quality, ensure that expected service quality is met at all times, including
continuous review of all technical procedures and establishment of effective quality control and
quality assurance programmes.
6. To take appropriate corrective actions where quality control or assurance procedures indicate
loss of performance.
7. To ensure all incidents are investigated within expected timeframes and appropriate corrective
actions are put in place.
8. To conduct management review of service
9. To ensure that change control procedures are adhered to and method verifications and
validations are documented.
10. To ensure that all staff are trained in and assessed as competent in all procedures undertaken. 11. To ensure compliance by staff in the operation of analytical equipment and continuing
adequate maintenance, repair and safety of all departmental equipment.
12. To liaise with the lab support team to ensure that all equipment performance and reagent
stocks are maintained to the appropriate level.
13. To ensure that all laboratories are clean, presentable and tidy at all times and conducive to a
good working environment.
14. Working with the Quality Management Group and Compliance Director, to ensure that the
department meets all requirements for UKAS (ISO 15189), MHRA (GMP) and other applicable
standards
15. The duties listed in this document are not exhaustive; the post holder will be expected to
undertake other duties, which are, considered to be necessary by HSL management in consultation.
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or
- equivalent
- Relevant Masters degree, IBMS Higher Specialist Diploma or
- equivalent experience
- Managerial qualification (e.g. DMS, MBA) or equivalent experience
- Evidence of teaching/training qualification or equivalent
- Registration Health and Care Professions Council registration
Experience
Essential
- Able to manage, develop, co-ordinate and provide a highly
- specialist clinical technical service for Cellular Pathology
- Extensive experience in managing an acute service in a large,
- complex environment
- Experience in analysis, interpretation and technical validation of
- diagnostic analytical results.
- Extensive experience of training laboratory staff and assessing
- competence
- Extensive knowledge of maintaining an accredited service,
- including UKAS (ISO15189) registrations and IBMS training
- standards
- Evidence of continuing professional development
- Able to demonstrate advanced quality assurance principles and
- practice
Managerial
Essential
- Experience in leadership (motivation, teamwork, delegation,
- change management)
- Experience in staff recruitment, management, retention and
- performance management
- Experience in managing large (e.g. 40+ WTE) teams, including
- setting priorities and addressing performance issues
- Experience of managing a diverse staff group and
- maintaining/improving morale
- Experience of liaising with Senior Clinical and Academic staff
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or
- equivalent
- Relevant Masters degree, IBMS Higher Specialist Diploma or
- equivalent experience
- Managerial qualification (e.g. DMS, MBA) or equivalent experience
- Evidence of teaching/training qualification or equivalent
- Registration Health and Care Professions Council registration
Experience
Essential
- Able to manage, develop, co-ordinate and provide a highly
- specialist clinical technical service for Cellular Pathology
- Extensive experience in managing an acute service in a large,
- complex environment
- Experience in analysis, interpretation and technical validation of
- diagnostic analytical results.
- Extensive experience of training laboratory staff and assessing
- competence
- Extensive knowledge of maintaining an accredited service,
- including UKAS (ISO15189) registrations and IBMS training
- standards
- Evidence of continuing professional development
- Able to demonstrate advanced quality assurance principles and
- practice
Managerial
Essential
- Experience in leadership (motivation, teamwork, delegation,
- change management)
- Experience in staff recruitment, management, retention and
- performance management
- Experience in managing large (e.g. 40+ WTE) teams, including
- setting priorities and addressing performance issues
- Experience of managing a diverse staff group and
- maintaining/improving morale
- Experience of liaising with Senior Clinical and Academic staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
