Job summary
It is an exciting and transformational time working with the Hertfordshire and West Essex NHS ICB. Sonic Healthcare UK will be taking on the management of Phlebotomy and Pathology Laboratories in the geography including a phlebotomy cohort of circa 150 Phlebotomists.
We are seeking a skilled and experienced Deputy Phlebotomy Manager to support the Phlebotomy Manager in the delivery and management of our large and diverse phlebotomy team based out of the Princess Alexandra Hospital and several of its satellite sites. The successful candidate will be responsible for leading and managing a team of phlebotomists, ensuring high quality patient care and supporting the operational management of the department.
Main duties of the job
Key duties will include:
Supporting the Phlebotomy Manager at PAH in the operational management of the phlebotomy department.
Lead and manage a team of phlebotomists providing guidance, support, leadership, and training.
To support Phlebotomy manager with HR duties to include: -
- Sickness Management
- Recruitment and retention
- Appraisals
- Disciplinary
- Mandatory Training
- Effective communication with service users and stake holders.
- First line management for queries/complaints and advice.
- Day-to-day supervision of Phlebotomy team to include producing phlebotomy rotas.
- Monitor and maintain departmental policies, procedures and guidelines.
About us
At HSL we offer a variety of excellent staff benefits including:
Training and development opportunities supporting professional development
Annual salary review- No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness (six months qualifying period)
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance 28 days
Flexible working hours we support and offer flexibility around shift patterns and working schedule
Job description
Job responsibilities
Supporting
the Phlebotomy Management of PAH Phlebotomy Services across multiple sites.
To
ensure Professional and technical standards are maintained within the services
at all times.
To
ensure that all service and operational KPIs are consistently met.
To
provide close liaison with service users and Trust stake holders
To
be the key point of liaison and escalation for PAH
Department
data collection and phlebotomy reporting submitted monthly to PAH Phlebotomy Manager.
To
investigate and respond to complaints.
Maintenance
of the Quality Management system, to include CAPAs, incident investigations and
reporting.
Maintain
Health Safety and IPC Standards across PAH
To
attend meetings as phlebotomy representation for PAH in the absence of the
Phlebotomy Manager
To
support the Phlebotomy Manager in;
o
Recruitment
and retention
o
Sickness
management
o
Appraisals
o
Disciplinary
o
Mandatory
training
Job description
Job responsibilities
Supporting
the Phlebotomy Management of PAH Phlebotomy Services across multiple sites.
To
ensure Professional and technical standards are maintained within the services
at all times.
To
ensure that all service and operational KPIs are consistently met.
To
provide close liaison with service users and Trust stake holders
To
be the key point of liaison and escalation for PAH
Department
data collection and phlebotomy reporting submitted monthly to PAH Phlebotomy Manager.
To
investigate and respond to complaints.
Maintenance
of the Quality Management system, to include CAPAs, incident investigations and
reporting.
Maintain
Health Safety and IPC Standards across PAH
To
attend meetings as phlebotomy representation for PAH in the absence of the
Phlebotomy Manager
To
support the Phlebotomy Manager in;
o
Recruitment
and retention
o
Sickness
management
o
Appraisals
o
Disciplinary
o
Mandatory
training
Person Specification
Experience
Essential
- Able to manage, develop and co-ordinate provision of phlebotomy services across multiple sites.
- Significant experience of managing acute phlebotomy services in large and complex environments.
- Knowledge of performance parameters, limitations and capabilities of service provision and contracts.
- Knowledge and experience sufficient to resolve complex technical and service related problems.
- Knowledge and ability to ensure services are continually provided to required clinical, quality and safety requirements.
- Ability to analyse, compare, interpret and make sound judgements based on complex data and reports.
- Evidence of continued professional development.
- Extensive knowledge of UKAS, MHRA and CQC registrations.
- Experience at a senior managerial level.
- Leadership skills required for management of a large and diverse workforce.
- Able to implement HR policy and procedures at a senior manager level e.g. Appraisal, Attendance Management, Grievance and Disciplinary etc.
- Previous experience of managing large complex teams of staff.
- Able to liaise and build relationships at a very senior level with key clinical and managerial stakeholders, both internal and external.
Qualifications
Essential
- Experience of running a phlebotomy department day to day.
- Competent in phlebotomy procedures and processes.
- Evidence of continuing Professional development activity.
Person Specification
Experience
Essential
- Able to manage, develop and co-ordinate provision of phlebotomy services across multiple sites.
- Significant experience of managing acute phlebotomy services in large and complex environments.
- Knowledge of performance parameters, limitations and capabilities of service provision and contracts.
- Knowledge and experience sufficient to resolve complex technical and service related problems.
- Knowledge and ability to ensure services are continually provided to required clinical, quality and safety requirements.
- Ability to analyse, compare, interpret and make sound judgements based on complex data and reports.
- Evidence of continued professional development.
- Extensive knowledge of UKAS, MHRA and CQC registrations.
- Experience at a senior managerial level.
- Leadership skills required for management of a large and diverse workforce.
- Able to implement HR policy and procedures at a senior manager level e.g. Appraisal, Attendance Management, Grievance and Disciplinary etc.
- Previous experience of managing large complex teams of staff.
- Able to liaise and build relationships at a very senior level with key clinical and managerial stakeholders, both internal and external.
Qualifications
Essential
- Experience of running a phlebotomy department day to day.
- Competent in phlebotomy procedures and processes.
- Evidence of continuing Professional development activity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
