Job summary
An exciting opportunity has arisen for a dedicated and capable senior manager at the Rapid Response Laboratory (RRL) at the Royal Free Hospital NHS FT Hampstead site. Leading a large team of staff and working closely with the Clinical staff, the post holder will have responsibilities for managing the overall operations and service delivery of the RRL, on site Hemophilia laboratory and any associated services.
The RRL Manager is a very important position within Health Services laboratories (HSL), and we are looking to appoint an innovative, hardworking, and committed individual who is keen to work with the wider team to embed an improvement culture, support and develop our services.
The RRL service at Royal Free Hospital site is UKAS accredited and transitioned to ISO 15189:2022 standards and the onsite services include Specimen Reception, Haematology, Biochemistry,Haemostasis, Blood Transfusion, Haemophilia laboratory and POCT. The service provision is 24/7 for all onsite disciplines excluding Haemophilia lab and POCT.
Main duties of the job
The post-holder will work very closely with the Senior Operations Management of HSL and Royal Free London Trust, as well as relevant clinical staff, in all aspects of the service, focusing on managing operational performance and supporting the delivery of excellent patient care for RFL NHS Foundation Trust.
HSL has a strong track-record of research and development, working closely with the clinical teams. The RRL has approval for registration, specialist, and postgraduate training, supported by our education faculty and training officers.
We are looking for a dynamic individual with enthusiasm and drive who will provide inspirational leadership. You will be fully supported in this key senior position by our quality management, human resources, and operational teams.
Informal visit to the RRL at Royal Free Hospital Hampstead site is strongly encouraged and to arrange a visit or for further information about this position, please contact Oneal Joseph by email: oneal.joseph@hslpathology.com
About us
At HSL we offer a variety of excellent staff benefits including:
Training and development opportunities supporting professional development
Annual salary review- No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness (six months qualifying period)
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance-28 days
Flexible working hours we support and offer flexibility around shift patterns and working schedule
Job description
Job responsibilities
To include, but not be restricted to, the following:
1. To take management responsibility for the operations and service delivery for Rapid
Response Laboratory and Haemophilia Laboratory.
2. To be the site lead and single point of contact for the Trust covering all services offered by
HSL at RFH site and have oversight of work referred from RFH site to other sites within
Group and externally.
3. To maintain a collaborative and productive relationship with the Trust Pathology Operations
Manager, Contract Manager, Clinical Leads and Consultants.
4. To work with the Quality Management Group to ensure that the RRL and Haemophilia Lab
meets all requirements for UKAS, MHRA and other applicable standards. To ensure
expected service quality is met at all times, including continuous review of all technical
procedures and establishment of effective quality control and quality assurance procedures.
5. To ensure staff fully understand contracted KPIs and service standards and that each
service section meets and continuously improves on these. To use data to drive the
improved performance of the laboratories from Group systems such as Tableau, Q-pulse,
Sonic Learn.
6. To be responsible for the organisation and performance of analytical testing to ensure the
correct reporting to the ordering practitioner within contracted target turnaround times.
7. To provide leadership, motivation, and direction to ensure provision of a high quality,
clinically safe laboratory service.8. To review and where appropriate, develop operational policies and procedures to ensure
effective and efficient working practices.
9. To ensure that senior management is aware of issues concerning service delivery including
shortfall, service pressures and to propose remedial action.
10. To implement processes, policy, contracts etc. as required by the HSL senior management
team.
11. To take appropriate corrective action where quality control or assurance procedures
indicate loss of performance; this may include suspending services and, in conjunction with
the HSL Operations Manager, making arrangements to transfer work to an alternative site.
12. To be fully familiar with the laboratory information technology systems and analytical
systems to ensure that all are utilised appropriately at all times.
13. In conjunction with the HSL Operations Manager, ensure that the service is provided within
operating budgets, that all resources are utilised effectively and efficiently and that unusual
spends are identified and addressed.
14. To evaluate the skill mix across whole service and to ensure that appropriate systems are
in place for business continuity needs.
15. To ensure staff recruitment, supervision, and management of training plans such that all
staff conduct duties in line with required competence, responsibility and job description.
16. To ensure staffing rotas are maintained and planned accordingly with correct numbers and
grades of staff for uninterrupted service provision.
17. Under Company financial instructions, to be responsible for managing consumable supplies
ordering, including stock control and rotation, to ensure uninterrupted service.
18. To liaise and cooperate with internal and external clients and clinicians, including the
pathology consultant team, to ensure a safe clinical service is provided.
19. To work closely with and be the key liaison for resolving any issues or developments with
the core laboratory facility based at 1 Mabledon Place and with HSL RRLs/ESLs at other
sites.
20. To investigate and respond to complaints, adverse incidents, and service performance
issues under the direction of the Quality Management and Compliance Group.
21. To maintain appropriate and effective communications within the department, to include
documented evidence of formal departmental meetings and operational reports provided to
the senior management team and the Quality Management Group.
22. To participate in and contribute to effective operational, Quality and Governance meetings.
23. To work in conjunction with other Heads of Department within Soni Healthcare UK Group to
minimise duplication and ensure effective and aligned services.
24. To ensure staff training and development is supported and maintained, in conjunction with
the Head of Learning & Development, including compliance with any standards for IBMS,
HCPC and other relevant bodies.
25. To co-ordinate and facilitate annual performance review for all departmental staff, including
objective setting in line with company aims and objectives.26. To coordinate and maintain a programme for staff induction in line with Company protocol.
27. To maintain and update departmental records, including those relating to payroll, absence
and annual leave reporting and training.
28. In conjunction with the Quality Management Group, to ensure that all procedures are
validated before use and regularly reviewed thereafter; to include participation in scheduled
and ad hoc quality audits.
29. In conjunction with the Quality Management Group, to ensure that all standard operating
procedures are maintained, updated, and observed by all staff.
30. To ensure that working practices within departmental services are conducted in line with
Company Health and Safety regulations; to include responding to incident and audit
findings.
31. To be responsible for the supervision of physical assets, to include adequate maintenance,
repair and safe operation.
32. In conjunction with the HSL Operations Manager, to ensure that business continuity plans
are formulated, updated, and invoked as necessary.
33. In conjunction with the HSL Operations Manager, to ensure departmental compliance with
client major incident plans.
34. In conjunction with the HSL Operations Manager, to support business objectives and
strategic planning; to include participation in cost management initiatives, budgetary and
performance analysis.
35. To maintain awareness of technical developments particularly those that support business
or quality needs.
36. Ensure that senior management is aware of issues concerning service delivery including
shortfall, service pressures and to propose remedial action using appropriate means such
as bronze group email or WhatsApp.
37. To contribute, support and participate in company projects as agreed with the HSL senior
management.
Job description
Job responsibilities
To include, but not be restricted to, the following:
1. To take management responsibility for the operations and service delivery for Rapid
Response Laboratory and Haemophilia Laboratory.
2. To be the site lead and single point of contact for the Trust covering all services offered by
HSL at RFH site and have oversight of work referred from RFH site to other sites within
Group and externally.
3. To maintain a collaborative and productive relationship with the Trust Pathology Operations
Manager, Contract Manager, Clinical Leads and Consultants.
4. To work with the Quality Management Group to ensure that the RRL and Haemophilia Lab
meets all requirements for UKAS, MHRA and other applicable standards. To ensure
expected service quality is met at all times, including continuous review of all technical
procedures and establishment of effective quality control and quality assurance procedures.
5. To ensure staff fully understand contracted KPIs and service standards and that each
service section meets and continuously improves on these. To use data to drive the
improved performance of the laboratories from Group systems such as Tableau, Q-pulse,
Sonic Learn.
6. To be responsible for the organisation and performance of analytical testing to ensure the
correct reporting to the ordering practitioner within contracted target turnaround times.
7. To provide leadership, motivation, and direction to ensure provision of a high quality,
clinically safe laboratory service.8. To review and where appropriate, develop operational policies and procedures to ensure
effective and efficient working practices.
9. To ensure that senior management is aware of issues concerning service delivery including
shortfall, service pressures and to propose remedial action.
10. To implement processes, policy, contracts etc. as required by the HSL senior management
team.
11. To take appropriate corrective action where quality control or assurance procedures
indicate loss of performance; this may include suspending services and, in conjunction with
the HSL Operations Manager, making arrangements to transfer work to an alternative site.
12. To be fully familiar with the laboratory information technology systems and analytical
systems to ensure that all are utilised appropriately at all times.
13. In conjunction with the HSL Operations Manager, ensure that the service is provided within
operating budgets, that all resources are utilised effectively and efficiently and that unusual
spends are identified and addressed.
14. To evaluate the skill mix across whole service and to ensure that appropriate systems are
in place for business continuity needs.
15. To ensure staff recruitment, supervision, and management of training plans such that all
staff conduct duties in line with required competence, responsibility and job description.
16. To ensure staffing rotas are maintained and planned accordingly with correct numbers and
grades of staff for uninterrupted service provision.
17. Under Company financial instructions, to be responsible for managing consumable supplies
ordering, including stock control and rotation, to ensure uninterrupted service.
18. To liaise and cooperate with internal and external clients and clinicians, including the
pathology consultant team, to ensure a safe clinical service is provided.
19. To work closely with and be the key liaison for resolving any issues or developments with
the core laboratory facility based at 1 Mabledon Place and with HSL RRLs/ESLs at other
sites.
20. To investigate and respond to complaints, adverse incidents, and service performance
issues under the direction of the Quality Management and Compliance Group.
21. To maintain appropriate and effective communications within the department, to include
documented evidence of formal departmental meetings and operational reports provided to
the senior management team and the Quality Management Group.
22. To participate in and contribute to effective operational, Quality and Governance meetings.
23. To work in conjunction with other Heads of Department within Soni Healthcare UK Group to
minimise duplication and ensure effective and aligned services.
24. To ensure staff training and development is supported and maintained, in conjunction with
the Head of Learning & Development, including compliance with any standards for IBMS,
HCPC and other relevant bodies.
25. To co-ordinate and facilitate annual performance review for all departmental staff, including
objective setting in line with company aims and objectives.26. To coordinate and maintain a programme for staff induction in line with Company protocol.
27. To maintain and update departmental records, including those relating to payroll, absence
and annual leave reporting and training.
28. In conjunction with the Quality Management Group, to ensure that all procedures are
validated before use and regularly reviewed thereafter; to include participation in scheduled
and ad hoc quality audits.
29. In conjunction with the Quality Management Group, to ensure that all standard operating
procedures are maintained, updated, and observed by all staff.
30. To ensure that working practices within departmental services are conducted in line with
Company Health and Safety regulations; to include responding to incident and audit
findings.
31. To be responsible for the supervision of physical assets, to include adequate maintenance,
repair and safe operation.
32. In conjunction with the HSL Operations Manager, to ensure that business continuity plans
are formulated, updated, and invoked as necessary.
33. In conjunction with the HSL Operations Manager, to ensure departmental compliance with
client major incident plans.
34. In conjunction with the HSL Operations Manager, to support business objectives and
strategic planning; to include participation in cost management initiatives, budgetary and
performance analysis.
35. To maintain awareness of technical developments particularly those that support business
or quality needs.
36. Ensure that senior management is aware of issues concerning service delivery including
shortfall, service pressures and to propose remedial action using appropriate means such
as bronze group email or WhatsApp.
37. To contribute, support and participate in company projects as agreed with the HSL senior
management.
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or relevant alternative.
- Relevant Masters degree, IBMS Higher Specialist Diploma or equivalent experience.
- Managerial qualification (e.g. DMS, MBA) or equivalent experience.
Experience
Essential
- Extensive experience in managing an acute laboratory service in a large, complex environment.
- Experience in leadership (motivation, teamwork, delegation, change management).
- Experience in staff recruitment, management, retention, and performance management.
- Experience in managing teams, including setting priorities and addressing performance issues.
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or relevant alternative.
- Relevant Masters degree, IBMS Higher Specialist Diploma or equivalent experience.
- Managerial qualification (e.g. DMS, MBA) or equivalent experience.
Experience
Essential
- Extensive experience in managing an acute laboratory service in a large, complex environment.
- Experience in leadership (motivation, teamwork, delegation, change management).
- Experience in staff recruitment, management, retention, and performance management.
- Experience in managing teams, including setting priorities and addressing performance issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
