Job summary
A vacancy has arisen for a Specimen Reception Area (SRA) Supervisor in our Specimen Reception Department based at Watford Hospital following implementation of a new Pathology and Phlebotomy services programme commissioned by the Herts and West Essex Integrated Care Board with services set to commence from 1st March 2025.
Main duties of the job
The role will involve performing routine preparation and tests, including basic analytical processes, accurately and efficiently under the supervision of a qualified BMS staff, bringing any unusual test requests or results to the attention of the appropriate member of staff. The successful candidate will oversee staff responsible for entering patient requests into the pathology computer system (WinPath and Helix) and carrying out clerical and technical tasks in accordance with sample handling procedures. Staff will be required to assist in handling and distribution of incoming and outgoing goods, equipment, specimens and reagents as well as managing the laboratory users Helpdesk.
The laboratory operates a 24/7 service so the successful candidate will be expected to help ensure there are enough trained staff available to participate in all shifts and to otherwise take part in both core and late shift working arrangements which will include weekend-working on occasion.
About us
At HSL we offer a variety of excellent staff benefits including:
Training and development opportunities supporting professional development
Annual salary review- No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness (six months qualifying period)
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance-28 days
Flexible working hours 37.5 hours standard working week
Job description
Job responsibilities
Main Duties:
To include, but not be restricted to: -
1. To ensure that the sample reception team is technically trained to agreed standards.
2. To manage/assess the technical performance/competency of the sample reception team and provide
regular feedback to the Head of Department.
3. To oversee departmental rotas and ensure that staffing levels are adequate for maximum effective
daily operation and encourage, support and motivate staff to deliver agreed service levels.
4. To deputise for the Specimen Reception manager as required.
5. To maintain your own knowledge and skills to perform the job as detailed in this job description.
Including actively updating your training record and reading the Standard Operating Procedures
(SOPs) provided and making staff aware of their importance.
6. To maintain a level of service and professionalism as expected, by the company, of the jobholder
ensuring that all procedures are documented and updated as required.
7. To ensure the effective ordering and management of consumables into the department.
8. To ensure daily duties are performed by staff as it is outlined in the SOPs for SRA and to otherwise
support the HOD develop and implement new procedural guidance for laboratory staff.
9. To support the HOD with management of staff probation, personnel issues, staff absence and annual
joint reviews as required.
10. To answer any questions from the sample reception team and seek appropriate advice where
required.
11. To inform the HOD of any updates required to SOPs due to procedural changes
Job description
Job responsibilities
Main Duties:
To include, but not be restricted to: -
1. To ensure that the sample reception team is technically trained to agreed standards.
2. To manage/assess the technical performance/competency of the sample reception team and provide
regular feedback to the Head of Department.
3. To oversee departmental rotas and ensure that staffing levels are adequate for maximum effective
daily operation and encourage, support and motivate staff to deliver agreed service levels.
4. To deputise for the Specimen Reception manager as required.
5. To maintain your own knowledge and skills to perform the job as detailed in this job description.
Including actively updating your training record and reading the Standard Operating Procedures
(SOPs) provided and making staff aware of their importance.
6. To maintain a level of service and professionalism as expected, by the company, of the jobholder
ensuring that all procedures are documented and updated as required.
7. To ensure the effective ordering and management of consumables into the department.
8. To ensure daily duties are performed by staff as it is outlined in the SOPs for SRA and to otherwise
support the HOD develop and implement new procedural guidance for laboratory staff.
9. To support the HOD with management of staff probation, personnel issues, staff absence and annual
joint reviews as required.
10. To answer any questions from the sample reception team and seek appropriate advice where
required.
11. To inform the HOD of any updates required to SOPs due to procedural changes
Person Specification
Experience
Essential
- Scientific interest or some experience
- Previous use of computers
- Awareness of Quality Management principles
Desirable
- Some theoretical and practical knowledge of pathology
- Prior supervisory experience
Qualifications
Essential
- 5 GSCE passes at A-C grade including Maths and English
- NVQ level 3 or equivalent (NVQ Level 3 is equivalent to 2 A Levels) or more than 1 year work experience in a clinical laboratory
Person Specification
Experience
Essential
- Scientific interest or some experience
- Previous use of computers
- Awareness of Quality Management principles
Desirable
- Some theoretical and practical knowledge of pathology
- Prior supervisory experience
Qualifications
Essential
- 5 GSCE passes at A-C grade including Maths and English
- NVQ level 3 or equivalent (NVQ Level 3 is equivalent to 2 A Levels) or more than 1 year work experience in a clinical laboratory
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
