Job summary
About us:
Sonic Healthcareis an internationally renowned healthcare provider with a demonstrable track record of medical across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the worlds leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UKencompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
Main duties of the job
An exciting opportunity has arisen for a dedicated and capable senior manager at the Rapid Response Laboratory (RRL) at the North Middlesex University Hospital (NMUH) site. Leading a large team of staff and working closely with the Clinical staff, the post holder will have responsibilities for managing the overall operations and service delivery.
The RRL Manager is a very important position within Health Services laboratories (HSL), and we are looking to appoint an innovative, hardworking, and committed individual who is keen to work with the wider team to embed an improvement culture, support and develop our services.
The RRL service at NMUH site is UKAS accredited against ISO 15189:2012 standards and the onsite services includes Specimen Reception, Haematology, Haemostasis, Blood Transfusion and Andrology. The service provision is 24/7 for all onsite disciplines excluding Andrology. The post-holder will work closely with the Senior Operations Management of HSL and NMUH Trust, as well as relevant clinical staff, in aspects of the service, focusing on managing operational performance and supporting the delivery of excellent patient care.
HSL has a strong track-record of research and development, working closely with the clinical teams. The RRL has approval for registration, specialist, and postgraduate training, supported by our education faculty and training officers. We are looking for a dynamic individual with enthusiasm and drive who will provide inspirational leadership.
About us
At HSL we offer a variety of excellent staff benefits including:
Training and development opportunities supporting professional development
Annual performance related salary review
Discounted gym membership we have a corporate gym membership scheme with Better Gyms
Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians
Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter
Permanent Health Insurance and Death in Service Cover
Life Assurance providing salary continuation for long term illness (six months qualifying period)
Employee Assistance Programme supporting staff wellbeing
Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket
Perkbox Access to additional staff perks and benefits such as high street discounts
Company Pension Scheme company and staff contributions which increase with service
Competitive annual leave allowance- 28 days
Flexible working hours 40 hours standard working week
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
We respect and value the diversity of our staff and welcome applications from diverse communities.
PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA
Job description
Job responsibilities
Responsible for the management and operation of the HSL Rapid Response Laboratory at North Middlesex University Hospital site. The role will ensure appropriate supervision of all activities such that service, operational and contractual KPIs are met. To always maintain professional and technical standards within the service. This will include recruitment and management of appropriately qualified personnel, management of equipment, safety systems, laboratory policies, quality assurance and the analytical service.
Main Duties:
To include, but not be restricted to, the following:
1. To take management responsibility for the operations and service delivery for the Rapid Response Laboratory.
2. To be the site lead and single point of contact for the Trust covering all services offered by HSL at NMUH site and have oversight of work referred from NMUH site to other sites within Group and externally.
3. To maintain a collaborative and productive relationship with the Trust Contract Manager, Clinical Leads and Consultants.
4. To work with the Quality Management Group to ensure that the RRL meets all requirements for UKAS, MHRA and other applicable standards. To ensure expected service quality is met at all times, including continuous review of all technical procedures and establishment of effective quality control and quality assurance procedures.
- To ensure staff fully understand contracted KPIs and service standards and that each service section meets and continuously improves on these. To use data to drive the improved performance of the laboratories from Group systems such as Tableau, Q-pulse, Sonic Learn.
6. To be responsible for the organisation and performance of analytical testing to ensure the correct reporting to the ordering practitioner within contracted target turnaround times.
7. To provide leadership, motivation, and direction to ensure provision of a high quality, clinically safe laboratory service.
8. To review and where appropriate, develop operational policies and procedures to ensure effective and efficient working practices.
- To ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action.
- To implement processes, policy, contracts etc. as required by the HSL senior management team.
11. To take appropriate corrective action where quality control or assurance procedures indicate loss of performance; this may include suspending services and, in conjunction with the HSL Operations Manager, making arrangements to transfer work to an alternative site.
12. To be fully familiar with the laboratory information technology systems and analytical systems to ensure that all are utilised appropriately at all times.
13. In conjunction with the HSL Operations Manager, ensure that the service is provided within operating budgets, that all resources are utilised effectively and efficiently and that unusual spends are identified and addressed.
- To evaluate the skill mix across whole service and to ensure that appropriate systems are in place for business continuity needs.
- To ensure staff recruitment, supervision, and management of training plans such that all staff conduct duties in line with required competence, responsibility and job description.
- To ensure staffing rotas are maintained and planned accordingly with correct numbers and grades of staff for uninterrupted service provision.
17. Under Company financial instructions, to be responsible for managing consumable supplies ordering, including stock control and rotation, to ensure uninterrupted service.
18. To liaise and cooperate with internal and external clients and clinicians, including the pathology consultant team, to ensure a safe clinical service is provided.
19. To work closely with and be the key liaison for resolving any issues or developments with the core laboratory facility based at 1 Mabledon Place and with HSL RRLs/ESLs at other sites.
20. To investigate and respond to complaints, adverse incidents, and service performance issues under the direction of the Quality Management and Compliance Group.
21. To maintain appropriate and effective communications within the department, to include documented evidence of formal departmental meetings and operational reports provided to the senior management team and the Quality Management Group.
22. To participate in and contribute to effective operational, Quality and Governance meetings.
23. To work in conjunction with other Heads of Department within Soni Healthcare UK Group to minimise duplication and ensure effective and aligned services.
24. To ensure staff training and development is supported and maintained, in conjunction with the Head of Learning & Development, including compliance with any standards for IBMS &
25. To co-ordinate and facilitate annual performance review for all departmental staff, including objective setting in line with company aims and objectives.
26. To coordinate and maintain a programme for staff induction in line with Company protocol.
27. To maintain and update departmental records, including those relating to payroll, absence and annual leave reporting and training.
28. In conjunction with the Quality Management Group, to ensure that all procedures are validated before use and regularly reviewed thereafter; to include participation in scheduled and ad hoc quality audits.
29. In conjunction with the Quality Management Group, to ensure that all standard operating procedures are maintained, updated, and observed by all staff.
30. To ensure that working practices within departmental services are conducted in line with Company Health and Safety regulations; to include responding to incident and audit findings.
31. To be responsible for the supervision of physical assets, to include adequate maintenance, repair and safe operation.
32. In conjunction with the HSL Operations Manager, to ensure that business continuity plans are formulated, updated, and invoked as necessary.
33. In conjunction with the HSL Operations Manager, to ensure departmental compliance with client major incident plans.
34. In conjunction with the HSL Operations Manager, to support business objectives and strategic planning; to include participation in cost management initiatives, budgetary and performance analysis.
35. To maintain awareness of technical developments particularly those that support business or quality needs.
36. Ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action using appropriate means such as bronze group email or WhatsApp.
Job description
Job responsibilities
Responsible for the management and operation of the HSL Rapid Response Laboratory at North Middlesex University Hospital site. The role will ensure appropriate supervision of all activities such that service, operational and contractual KPIs are met. To always maintain professional and technical standards within the service. This will include recruitment and management of appropriately qualified personnel, management of equipment, safety systems, laboratory policies, quality assurance and the analytical service.
Main Duties:
To include, but not be restricted to, the following:
1. To take management responsibility for the operations and service delivery for the Rapid Response Laboratory.
2. To be the site lead and single point of contact for the Trust covering all services offered by HSL at NMUH site and have oversight of work referred from NMUH site to other sites within Group and externally.
3. To maintain a collaborative and productive relationship with the Trust Contract Manager, Clinical Leads and Consultants.
4. To work with the Quality Management Group to ensure that the RRL meets all requirements for UKAS, MHRA and other applicable standards. To ensure expected service quality is met at all times, including continuous review of all technical procedures and establishment of effective quality control and quality assurance procedures.
- To ensure staff fully understand contracted KPIs and service standards and that each service section meets and continuously improves on these. To use data to drive the improved performance of the laboratories from Group systems such as Tableau, Q-pulse, Sonic Learn.
6. To be responsible for the organisation and performance of analytical testing to ensure the correct reporting to the ordering practitioner within contracted target turnaround times.
7. To provide leadership, motivation, and direction to ensure provision of a high quality, clinically safe laboratory service.
8. To review and where appropriate, develop operational policies and procedures to ensure effective and efficient working practices.
- To ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action.
- To implement processes, policy, contracts etc. as required by the HSL senior management team.
11. To take appropriate corrective action where quality control or assurance procedures indicate loss of performance; this may include suspending services and, in conjunction with the HSL Operations Manager, making arrangements to transfer work to an alternative site.
12. To be fully familiar with the laboratory information technology systems and analytical systems to ensure that all are utilised appropriately at all times.
13. In conjunction with the HSL Operations Manager, ensure that the service is provided within operating budgets, that all resources are utilised effectively and efficiently and that unusual spends are identified and addressed.
- To evaluate the skill mix across whole service and to ensure that appropriate systems are in place for business continuity needs.
- To ensure staff recruitment, supervision, and management of training plans such that all staff conduct duties in line with required competence, responsibility and job description.
- To ensure staffing rotas are maintained and planned accordingly with correct numbers and grades of staff for uninterrupted service provision.
17. Under Company financial instructions, to be responsible for managing consumable supplies ordering, including stock control and rotation, to ensure uninterrupted service.
18. To liaise and cooperate with internal and external clients and clinicians, including the pathology consultant team, to ensure a safe clinical service is provided.
19. To work closely with and be the key liaison for resolving any issues or developments with the core laboratory facility based at 1 Mabledon Place and with HSL RRLs/ESLs at other sites.
20. To investigate and respond to complaints, adverse incidents, and service performance issues under the direction of the Quality Management and Compliance Group.
21. To maintain appropriate and effective communications within the department, to include documented evidence of formal departmental meetings and operational reports provided to the senior management team and the Quality Management Group.
22. To participate in and contribute to effective operational, Quality and Governance meetings.
23. To work in conjunction with other Heads of Department within Soni Healthcare UK Group to minimise duplication and ensure effective and aligned services.
24. To ensure staff training and development is supported and maintained, in conjunction with the Head of Learning & Development, including compliance with any standards for IBMS &
25. To co-ordinate and facilitate annual performance review for all departmental staff, including objective setting in line with company aims and objectives.
26. To coordinate and maintain a programme for staff induction in line with Company protocol.
27. To maintain and update departmental records, including those relating to payroll, absence and annual leave reporting and training.
28. In conjunction with the Quality Management Group, to ensure that all procedures are validated before use and regularly reviewed thereafter; to include participation in scheduled and ad hoc quality audits.
29. In conjunction with the Quality Management Group, to ensure that all standard operating procedures are maintained, updated, and observed by all staff.
30. To ensure that working practices within departmental services are conducted in line with Company Health and Safety regulations; to include responding to incident and audit findings.
31. To be responsible for the supervision of physical assets, to include adequate maintenance, repair and safe operation.
32. In conjunction with the HSL Operations Manager, to ensure that business continuity plans are formulated, updated, and invoked as necessary.
33. In conjunction with the HSL Operations Manager, to ensure departmental compliance with client major incident plans.
34. In conjunction with the HSL Operations Manager, to support business objectives and strategic planning; to include participation in cost management initiatives, budgetary and performance analysis.
35. To maintain awareness of technical developments particularly those that support business or quality needs.
36. Ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action using appropriate means such as bronze group email or WhatsApp.
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or relevant alternative
- Relevant Masters degree, IBMS Higher Specialist Diploma or equivalent experience
- Managerial qualification (e.g. DMS, MBA) or equivalent experience
Desirable
- Current Health & Care Professions Council registration
Experience
Essential
- Able to manage, develop, co-ordinate and provide complex laboratory services.
- Sufficient knowledge to be able to liaise with Heads of Service to analyse and trouble-shoot complex technical, operational, and analytical problems.
- Experience in validation and introduction of new techniques and equipment
- Extensive knowledge of maintaining an accredited service, including UKAS/MHRA/CQC registrations and IBMS training standards
- Evidence of continuing professional development
- Experience in training laboratory staff and assessing competence.
- Able to demonstrate advanced quality assurance principles and practice.
Desirable
- Experience of achieving and maintaining a service through UKAS / MHRA assessment and surveillance
Managerial Experience
Essential
- Extensive experience in managing an acute laboratory service in a large, complex environment.
- Experience in leadership (motivation, teamwork, delegation, change management).
- Experience in staff recruitment, management, retention, and performance management.
- Experience in managing teams, including setting priorities and addressing performance issues.
Desirable
- Demonstrable experience of managing a large service through significant change, including service rationalisation and staff consultation.
Practical and intellectual skills
Essential
- Excellent written and verbal communication skills. Ability to work on own initiative and as part of a team. Numerate.
- Working knowledge of Microsoft Excel and Word.
- Able to take minutes and write reports
- IT Literate.
Disposition / Adjustment / Attitude
Essential
- Flexible, highly motivated, effective team player; methodical, ability to understand and meet targets and deadlines, able to learn and assimilate new information.
- Strong relationship building, negotiating and influencing skills.
Additional Circumstances
Essential
- Commitment to working the hours required to fulfil the job, including flexibility of working.
Person Specification
Qualifications
Essential
- Honours (first or second class) degree in Biomedical Science or relevant alternative
- Relevant Masters degree, IBMS Higher Specialist Diploma or equivalent experience
- Managerial qualification (e.g. DMS, MBA) or equivalent experience
Desirable
- Current Health & Care Professions Council registration
Experience
Essential
- Able to manage, develop, co-ordinate and provide complex laboratory services.
- Sufficient knowledge to be able to liaise with Heads of Service to analyse and trouble-shoot complex technical, operational, and analytical problems.
- Experience in validation and introduction of new techniques and equipment
- Extensive knowledge of maintaining an accredited service, including UKAS/MHRA/CQC registrations and IBMS training standards
- Evidence of continuing professional development
- Experience in training laboratory staff and assessing competence.
- Able to demonstrate advanced quality assurance principles and practice.
Desirable
- Experience of achieving and maintaining a service through UKAS / MHRA assessment and surveillance
Managerial Experience
Essential
- Extensive experience in managing an acute laboratory service in a large, complex environment.
- Experience in leadership (motivation, teamwork, delegation, change management).
- Experience in staff recruitment, management, retention, and performance management.
- Experience in managing teams, including setting priorities and addressing performance issues.
Desirable
- Demonstrable experience of managing a large service through significant change, including service rationalisation and staff consultation.
Practical and intellectual skills
Essential
- Excellent written and verbal communication skills. Ability to work on own initiative and as part of a team. Numerate.
- Working knowledge of Microsoft Excel and Word.
- Able to take minutes and write reports
- IT Literate.
Disposition / Adjustment / Attitude
Essential
- Flexible, highly motivated, effective team player; methodical, ability to understand and meet targets and deadlines, able to learn and assimilate new information.
- Strong relationship building, negotiating and influencing skills.
Additional Circumstances
Essential
- Commitment to working the hours required to fulfil the job, including flexibility of working.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
