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Tri Locality Care (TLC) Limited

Receptionist/Administrator

Information:

This job is now closed

Job summary

To work in the extended and urgent primary care service on behalf of TLC Ltd. This is a GP led primary care service operating from 6.30pm to 10.30pm, Monday to Friday, 8.30am to 5pm Saturdays, Sundays and Bank Holidays. This is a hub-based model operating from Romsey (Mon - Sun) and Eastleigh (Saturdays only).

Main duties of the job

The responsibilities include welcoming and assisting patients, providing advice and direction, supporting clinical staff, preparing clinic rooms and handling prescriptions, completing administrative tasks such as preparing and submitting referral letters, recording messages, data entry, coordinating with various healthcare professionals and service providers, conducting audits and surveys, and performing additional duties as required whilst undertaking necessary training for future needs.

About us

Tri Locality Care Ltd is a local Federation of Doctors surgeries, formed in 2013 to enable us to continue to provide services locally, ensuring that quality NHS medical services are still provided by your local GPs.The Company allows us to compete in the NHS tendering market with larger private companies bidding for services whilst retaining the traditional values of General Practice. Our aim is to support our member practices and Primary Care Networks to preserve medical services within our comminuties, being delivered by local clinicians.Tri Locality Care Ltd provides quality medical services to the patient population registered at GP practices within Eastleigh North, Romsey, North Baddesley and Chandlers Ford. We are committed to ensuring that services remain local and endeavour to work with our Partners to provide medical services at a high standard and excellent value for money to the NHS.

Details

Date posted

07 March 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

E0108-25-0000

Job locations

Enhanced Access Service

Market Street

Eastleigh

Hampshire

SO50 5PT


Job description

Job responsibilities

Purpose:

To provide an efficient and confidential reception service to patients who present for an appointment. To assist the team in the efficient delivery of the service

Key accountabilities (not exhaustive):

Patients

- to meet and greet

- to deal with general enquiries in person

- to advise and signpost patients

Doctors/Clinical Staff

- to assist at all times

- to ensure the smooth running of surgery sessions

- to prepare clinic rooms, install couch rolls, prescriptions (computerised and paper) and recording of prescriptions on security logs in conjunction with the GP and NP

Administrative

- to prepare referral letters from an electronic dictation system, submit referral letters and ensure registered general practice is aware

- to record messages

- to enter information onto computer

-data reporting

Liaison

- to liaise with OOH Provider to book appointments for patients

- to liaise with Doctors/ Service/Operations Manager/ Team colleagues on a regular basis

- to liaise with external health care professionals

Other

- to undertake audits and surveys

- to perform any other duties as required

- to undertake appropriate training to satisfy the future needs of TLC Ltd

Job description

Job responsibilities

Purpose:

To provide an efficient and confidential reception service to patients who present for an appointment. To assist the team in the efficient delivery of the service

Key accountabilities (not exhaustive):

Patients

- to meet and greet

- to deal with general enquiries in person

- to advise and signpost patients

Doctors/Clinical Staff

- to assist at all times

- to ensure the smooth running of surgery sessions

- to prepare clinic rooms, install couch rolls, prescriptions (computerised and paper) and recording of prescriptions on security logs in conjunction with the GP and NP

Administrative

- to prepare referral letters from an electronic dictation system, submit referral letters and ensure registered general practice is aware

- to record messages

- to enter information onto computer

-data reporting

Liaison

- to liaise with OOH Provider to book appointments for patients

- to liaise with Doctors/ Service/Operations Manager/ Team colleagues on a regular basis

- to liaise with external health care professionals

Other

- to undertake audits and surveys

- to perform any other duties as required

- to undertake appropriate training to satisfy the future needs of TLC Ltd

Person Specification

Qualifications

Essential

  • GCSE/O Levels 3 at Grade C or above including English (or equivalent)

Desirable

  • Computer literate
  • Good communication skills
  • Conscientious with attention to detail
  • Good organisation skills
  • Highly motivated
  • Knowledge of reception duties/office procedures
  • Knowledge of a GP clinical system
  • Knowledge of Microsoft Word/Excel

Knowledge and skills

Essential

  • GCSE/O Levels 3 at Grade C or above including English (or equivalent)
  • Ability to work independently as well as part of a team
  • IT literate
  • Ability to work flexibly to meet the needs of the role
  • Good interpersonal and communication skills

Desirable

  • Experience working in the NHS preferably in a general practice setting
  • Previous experience of Reception/Admin work
  • Ability to work independently as well as part of team
  • Ability to work flexibly to meet the needs of the role across two sites
  • Trustworthy/honest/understand importance of confidentiality
  • Punctual
  • Self-reliant for transport
Person Specification

Qualifications

Essential

  • GCSE/O Levels 3 at Grade C or above including English (or equivalent)

Desirable

  • Computer literate
  • Good communication skills
  • Conscientious with attention to detail
  • Good organisation skills
  • Highly motivated
  • Knowledge of reception duties/office procedures
  • Knowledge of a GP clinical system
  • Knowledge of Microsoft Word/Excel

Knowledge and skills

Essential

  • GCSE/O Levels 3 at Grade C or above including English (or equivalent)
  • Ability to work independently as well as part of a team
  • IT literate
  • Ability to work flexibly to meet the needs of the role
  • Good interpersonal and communication skills

Desirable

  • Experience working in the NHS preferably in a general practice setting
  • Previous experience of Reception/Admin work
  • Ability to work independently as well as part of team
  • Ability to work flexibly to meet the needs of the role across two sites
  • Trustworthy/honest/understand importance of confidentiality
  • Punctual
  • Self-reliant for transport

Employer details

Employer name

Tri Locality Care (TLC) Limited

Address

Enhanced Access Service

Market Street

Eastleigh

Hampshire

SO50 5PT


Employer's website

http://www.trilocalitycare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Tri Locality Care (TLC) Limited

Address

Enhanced Access Service

Market Street

Eastleigh

Hampshire

SO50 5PT


Employer's website

http://www.trilocalitycare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Nina Deane

nina.deane@nhs.net

Details

Date posted

07 March 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

E0108-25-0000

Job locations

Enhanced Access Service

Market Street

Eastleigh

Hampshire

SO50 5PT


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