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Vaccination UK

Call Centre Agent

The closing date is 31 July 2025

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Job summary

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Main duties of the job

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for thecall Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures

About us

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Full-time, Part-time, Flexible working, Term time hours

Reference number

E0106-25-0061

Job locations

Regus

High Street

Potters Bar

Hertfordshire

EN6 5BS


Job description

Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures

Job description

Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures

Person Specification

Experience

Essential

  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)
  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.

Knowledge and Skills

Desirable

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).
Person Specification

Experience

Essential

  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)
  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.

Knowledge and Skills

Desirable

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vaccination UK

Address

Regus

High Street

Potters Bar

Hertfordshire

EN6 5BS


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

Employer details

Employer name

Vaccination UK

Address

Regus

High Street

Potters Bar

Hertfordshire

EN6 5BS


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hemed Mohamed

hemed.mohamed@vaccinationuk.co.uk

02081507505

Details

Date posted

06 May 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Full-time, Part-time, Flexible working, Term time hours

Reference number

E0106-25-0061

Job locations

Regus

High Street

Potters Bar

Hertfordshire

EN6 5BS


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