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Call Centre Agent - Redbridge

Vaccination UK

The closing date is 30 August 2025

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Job summary

Job title: Call Centre Agent.

Contract: Bank

Working Hours: Monday to Friday between 8:00am - 5:00pm.

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Main duties of the job

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures

About us

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

Employee referral scheme.

25 days annual leave.

Date posted

30 April 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0106-25-0049

Job locations

The Hubb

335-351 Rainham Road South

Dagenham

Essex

RM10 8QR


Job description

Job responsibilities

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Job description

Job responsibilities

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Person Specification

Experience

Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)

Skills

Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).
  • Efficient in time management (manage call time).

Qualifications

Essential

  • Educated to GCSE level or equivalent.
Person Specification

Experience

Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
  • Experience in call centre or customer centric roles.

Desirable

  • Experience of working in a health care setting (desirable)

Skills

Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).
  • Efficient in time management (manage call time).

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vaccination UK

Address

The Hubb

335-351 Rainham Road South

Dagenham

Essex

RM10 8QR


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

Employer details

Employer name

Vaccination UK

Address

The Hubb

335-351 Rainham Road South

Dagenham

Essex

RM10 8QR


Employer's website

https://www.schoolvaccination.uk (Opens in a new tab)

For questions about the job, contact:

Team Lead

Natasha Firman

natasha.firman@vaccinationuk.co.uk

02033432400

Date posted

30 April 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Bank

Duration

4 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0106-25-0049

Job locations

The Hubb

335-351 Rainham Road South

Dagenham

Essex

RM10 8QR


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