Community Health and Wellbeing Workers (CHWW)

Job description

Job responsibilities

Monthly household visits or more frequent if the household need requires it within a defined geographical area to assess by listening and discussing the health and social needs of everyone within a household, adopting a proactive and holistic approach when supporting the local community.

Community Health and Wellbeing Workers will:

Identify vulnerable households or individuals and their health and/or social care needs

Act as an advocate to help households navigate the health and social care systems, access appropriate services, and remove barriers to accessing services and resources.

Following comprehensive training the CHWWs will:

Provide up to date messaging, basic health education and give healthy lifestyle advice around breast feeding, immunisation and screening.

Delivering health information using culturally appropriate terms and concepts.

Deliver key messages on public health and public health initiatives.

Understand issues and health inequalities that impact the local area.

Coach and motivate household members to identify their needs, set goals, and support them to implement their personalised health and care plan.

To identify those eligible for childhood immunisations and adult health and cancer screening appointments and encourage the uptake of missed appointments.

Support chronic disease diagnosis & management through improved adherence to medication & early identification of signs & symptoms of chronic disease & complications.

To identify household determinants of ill health and health seeking behaviour and play an active role in resolving these through linkage into the health and social care system.

Help people understand their health conditions and develop strategies to improve their health and wellbeing.

To work collaboratively with colleagues across health, social care and local voluntary organisations to provide patient-centred integrated care.

Develop supportive relationships with local organisations, community groups and statutory services, to make timely, appropriate, and supporting referrals for the person being introduced.

Adopt health coaching and motivational approaches including, problem solving and goal setting

Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.

Working with the social prescribing service to connect them to community-based activities which support their health and well-being.

Escalate complex cases and adhere to safeguarding policies.

Record Keeping

Keep digital records that reflect household and community need and progress via secure tablet

Compliment Health records with the collected community outreach data and insights to improve health services.

Collect, collate, and share information, insights and case studies with Integration and Outreach Manager, Integration Leads and relevant partners in compliance with legislation.

To identify risk factors and escalate any safeguarding concerns

Engagement

Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery.

Facilitate networks within communities to strengthen sources of informal support.

Identify and advocate for the needs of individuals and the community by liaising between the health service and community.

Identify local community assets and promote a community-based prevention.

Set up/support community events, help household members complete applications and other paperwork, and complete checks on individuals with specific health conditions.

Provide support to local community groups and work with other health, social care, and voluntary sector providers to support household members health and well-being.

To facilitate groups of household members with group consultations to assist them to work with others to support their own goals.

Communication

Communicate effectively and appropriately with households, members of the team and other agencies.

Communicate information to households acknowledging barriers to understanding such as identified language and education needs.

Communicate information to households with empathy, understanding and reassurance in a non-judgemental way.

Person Specification

Experience

Essential

• Knowledge of local community agencies, services, and resources
• Knowledge of local community demographics and culture
• Relationship building, including initiating, developing, renewing and sustaining community connections
• The ability to work effectively with a wide range of teams in a diverse community
• Commitment to advocate for social changes that promote the health and well-being of the local community
• The ability to complete basic data entry and documentation of visits

Desirable

• Community based experience providing advocacy and support which has included public contact
• Knowledge of basic health promotion and protection
• Knowledge of the NHS and broader services
• Basic understanding of child development
• Knowledge of local languages

Personal Attributes

Essential

• Strong interpersonal and communication skills
• Social perceptiveness and observational skills
• Good problem-solving with creative thinking
• Positivity and Enthusiasm for improving the local community
• Self-awareness and resilience
• Strong time management skills

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good level of English

Desirable

• Completion of a higher education certificate or diploma which has included public contact through internship, volunteer experience, or other experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Summerleys Road

Princes Risborough

Buckinghamshire

HP27 9LE

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)