Job summary
Phoenix Health Primary Care Network
PCN Manager
Salary:In the range of £45,000- £52,650 WTE dependant on experience.
Working Hours:30-37.5 hours per week, on-site 4-5 days a week with travel across the county for site visits and meetings when required.
NHS Pension
33 days leave inclusive of bank holidays WTE
EAP Program
Phoenix Health PCN - phoenixhealthpcn.org.uk
Main duties of the job
We are seeking an experienced and highly motivated Primary Care Network (PCN) Manager to join our dynamic team. The PCN Manager will be responsible for the coordination, management, and strategic development of our Primary Care Network, ensuring the effective delivery of healthcare services to our patients. This position will work closely with healthcare professionals, local organisations, and stakeholders to drive the success of the network and ensure high-quality, patient-centred care.
Skills:
- Strong leadership and team management abilities.
- Excellent organisational, planning, and project management skills.
- In-depth knowledge of healthcare systems, regulations, and policies.
- Ability to analyse data and generate reports for decision-making.
- Strong communication skills, both written and verbal.
- Financial acumen, with experience managing budgets.
- Ability to work collaboratively with diverse teams and stakeholders.
About us
About Us
FedBucks is a not-for-profit GP federation of 47 GP practices covering a
population of over 500,000 patients across Buckinghamshire. We began in 2016
and now employ around 300 members of staff at our head office site, and across
our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisations safeguarding policies and procedures at all times.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.
Job description
Job responsibilities
Primary Responsibilities:
Leadership and Management:
Lead and manage the PCN team, providing guidance, support, and fostering a collaborative, high-performing environment. Oversee day-to-day operations and ensure the delivery of efficient and effective services.
Strategic Planning:
Develop and implement long-term strategies for the PCN, ensuring alignment with organisational goals and healthcare policies. Work to continuously improve care delivery models and outcomes.
Collaboration:
Build strong working relationships with local healthcare providers, community organisations, and stakeholders. Act as the main point of contact between the PCN and external partners.
Project Management:
Oversee key PCN projects, ensuring they are delivered on time, within budget, and in line with regulatory requirements. Monitor project progress and adjust plans as needed.
Quality and Performance Monitoring:
Regularly assess and monitor the quality of services provided within the PCN. Lead efforts to enhance patient care quality, safety, and satisfaction. Collect and analyse data to inform decision-making and quality improvement initiatives.
Budgeting and Financial Management:
Develop and manage the budget for the PCN, ensuring financial resources are allocated efficiently. Monitor and control expenditure, ensuring financial compliance with organizational policies.
Regulatory Compliance:
Ensure that the PCN adheres to relevant healthcare regulations, standards, and policies. Stay informed on regulatory changes and implement necessary adjustments to keep the network compliant.
Training and Development:
Identify training needs for staff within the PCN and coordinate professional development opportunities. Support the recruitment, onboarding, and retention of team members.
Patient Experience:
Work with the clinical and non-clinical teams to enhance the patient experience within the PCN. Gather patient feedback and implement strategies to improve patient satisfaction and care outcomes.
Key duties:
- Responsible for developing, along with the ACD, the business plan for the PCN to achieve shared vision and agreed outcomes
- Network and benchmark with other PCNs to share and implement best practice
- Responsible for developing the organisational structure for the PCN; this includes workforce planning and agreeing this with the commissioners
- Responsible for the recruitment, induction, training and management of all Network staff.
- Responsible for developing and implementing effective and efficient services to meet the DES requirements. Ensuring project plans are in place and monitored to ensure key milestones are met
- Responsible for developing business cases for potential new services to be delivered by the Network
- First point of contact for Practice Managers and GPs regarding delivery of local projects and services.
- Manage contractual requirements, legal and financial requirements of the organisation.
- Co-ordinate the delivery of all Network services and their reporting submissions
- Set up data collection, analyse data and collate feedback for reporting requirements both within the PCN and externally, where required. This should demonstrate contractually compliance and performance improvement.
- Key member of project planning and implementation of all new models of service delivery
- Organise PCN board meetings, ensuring wide-ranging membership.
- Plan agendas, speakers, ensure all actions are followed up and completed in a timely manner.
- Responsible for communication across the PCN practices and liaison with patient representatives.
Digital & Transformation Strategic Planning
- To lead and develop a strategic plan that includes a robust digital infrastructure
- To proactively build relationships with system leaders to help influence proactive and new models of care
- To use business intelligence tools to aid data-driven decisions
Job description
Job responsibilities
Primary Responsibilities:
Leadership and Management:
Lead and manage the PCN team, providing guidance, support, and fostering a collaborative, high-performing environment. Oversee day-to-day operations and ensure the delivery of efficient and effective services.
Strategic Planning:
Develop and implement long-term strategies for the PCN, ensuring alignment with organisational goals and healthcare policies. Work to continuously improve care delivery models and outcomes.
Collaboration:
Build strong working relationships with local healthcare providers, community organisations, and stakeholders. Act as the main point of contact between the PCN and external partners.
Project Management:
Oversee key PCN projects, ensuring they are delivered on time, within budget, and in line with regulatory requirements. Monitor project progress and adjust plans as needed.
Quality and Performance Monitoring:
Regularly assess and monitor the quality of services provided within the PCN. Lead efforts to enhance patient care quality, safety, and satisfaction. Collect and analyse data to inform decision-making and quality improvement initiatives.
Budgeting and Financial Management:
Develop and manage the budget for the PCN, ensuring financial resources are allocated efficiently. Monitor and control expenditure, ensuring financial compliance with organizational policies.
Regulatory Compliance:
Ensure that the PCN adheres to relevant healthcare regulations, standards, and policies. Stay informed on regulatory changes and implement necessary adjustments to keep the network compliant.
Training and Development:
Identify training needs for staff within the PCN and coordinate professional development opportunities. Support the recruitment, onboarding, and retention of team members.
Patient Experience:
Work with the clinical and non-clinical teams to enhance the patient experience within the PCN. Gather patient feedback and implement strategies to improve patient satisfaction and care outcomes.
Key duties:
- Responsible for developing, along with the ACD, the business plan for the PCN to achieve shared vision and agreed outcomes
- Network and benchmark with other PCNs to share and implement best practice
- Responsible for developing the organisational structure for the PCN; this includes workforce planning and agreeing this with the commissioners
- Responsible for the recruitment, induction, training and management of all Network staff.
- Responsible for developing and implementing effective and efficient services to meet the DES requirements. Ensuring project plans are in place and monitored to ensure key milestones are met
- Responsible for developing business cases for potential new services to be delivered by the Network
- First point of contact for Practice Managers and GPs regarding delivery of local projects and services.
- Manage contractual requirements, legal and financial requirements of the organisation.
- Co-ordinate the delivery of all Network services and their reporting submissions
- Set up data collection, analyse data and collate feedback for reporting requirements both within the PCN and externally, where required. This should demonstrate contractually compliance and performance improvement.
- Key member of project planning and implementation of all new models of service delivery
- Organise PCN board meetings, ensuring wide-ranging membership.
- Plan agendas, speakers, ensure all actions are followed up and completed in a timely manner.
- Responsible for communication across the PCN practices and liaison with patient representatives.
Digital & Transformation Strategic Planning
- To lead and develop a strategic plan that includes a robust digital infrastructure
- To proactively build relationships with system leaders to help influence proactive and new models of care
- To use business intelligence tools to aid data-driven decisions
Person Specification
Analytical and IT skills
Essential
- Able to work with complex information and translate it into action
- Ability to establish data collection and analysis systems
- Proficient in the use of Microsoft Office and advanced excel skills for analysis and costing
- Computer literate and able to manage own IT needs
Communication Skills
Essential
- Excellent verbal and written communication skills
- Networking and relationship support skills
- Ability to foster constructive working relationships at all levels
- Ability to set and deliver clear priorities whilst meeting multiple stakeholder expectations
- Excellent customer service skills
- Significant negotiating skills
Desirable
- Excellent presentation skills
- Experience of partnership working and delivering projects across different organisations
Qualifications
Essential
- At least 3 years experience at management level
- Experience within a health sector
Desirable
- Management qualification or equivalent
- Strong record of change management
- Understanding of the NHS, specifically knowledge of national direction of travel/five year forward view
- Knowledge of primary care contacts GMS/DES/LIS/QoF
- Experience of managing both clinical and admin staff
Experience
Essential
- Strong knowledge of financial management budget planning and monitoring
- Strong knowledge of project/service implementation
- Strong experience of business planning
- Experience of managing people. Strong track record of supporting and developing people
Person Specification
Analytical and IT skills
Essential
- Able to work with complex information and translate it into action
- Ability to establish data collection and analysis systems
- Proficient in the use of Microsoft Office and advanced excel skills for analysis and costing
- Computer literate and able to manage own IT needs
Communication Skills
Essential
- Excellent verbal and written communication skills
- Networking and relationship support skills
- Ability to foster constructive working relationships at all levels
- Ability to set and deliver clear priorities whilst meeting multiple stakeholder expectations
- Excellent customer service skills
- Significant negotiating skills
Desirable
- Excellent presentation skills
- Experience of partnership working and delivering projects across different organisations
Qualifications
Essential
- At least 3 years experience at management level
- Experience within a health sector
Desirable
- Management qualification or equivalent
- Strong record of change management
- Understanding of the NHS, specifically knowledge of national direction of travel/five year forward view
- Knowledge of primary care contacts GMS/DES/LIS/QoF
- Experience of managing both clinical and admin staff
Experience
Essential
- Strong knowledge of financial management budget planning and monitoring
- Strong knowledge of project/service implementation
- Strong experience of business planning
- Experience of managing people. Strong track record of supporting and developing people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
