Job summary
Aylesbury Central PCN
Salary: Starting from £24,000 - £28,000 per annum dependant on experience
Working hours: 37.5 hours per week would consider part time for a suitable candidate
NHS Pension
33 days annual leave inclusive of bank holidays
Employee Assistance Programme 24/7 Support
An exciting opportunity has arisen for a Trainee Health Coach to join our developing multidisciplinary team. Aylesbury Central Primary Care Network (AC PCN) is made up of 2 GP practices based in the central Aylesbury with a patient population of 40,000+ patients.
About Aylesbury Central PCN Health and Wellbeing Team:
AC PCN Health & Wellbeing Coaches pride themselves on being a distinctive Health Coaching team, offering unparalleled services tailored specifically to our community's needs.
Our exemplary Health and Wellbeing Coaching service is recognised within the ICB for delivering exceptional care to patients with complex needs. Through collaboration with Health Coaches and the wider PCN teams, these patients are achieving remarkable outcomes, such as reversing diabetes, reducing medication requirements, and improving health outcomes that were previously unattainable using other interventions.
Our ambition is to expand the service to include children and family support, in addition to offering a formal Tier 3 weight management, including prescriptions of GLP-1s.
By joining our team, you will be part of a pioneering health coaching service leading the way to change.
Main duties of the job
Role Summary
Health Coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients through behaviour change by developing their knowledge, skills and confidence in managing their health and care, to improve their health outcomes and quality of life. Behaviour change happens through coaching and motivating patients through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.
Health Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals. They identify when a persons needs are beyond the scope of the Health Coach role and refer them back to other health professionals or organisations. Health Coaches may work with people by phone, by video consultation, face-to-face, on a one to one basis and in groups.
We are looking for a dynamic, well organised individual with a passion for empowering patients. Our dynamic team is looking for someone who is innovative and forward thinking in the ever-changing primary care landscape. The teams direction has progressed greatly with the tailored service we are now offering, making this a much more comprehensive and vital tool in supporting clinicians.
About us
About FedBucks
FedBucks is a not-for-profit GP federation of 46 GP practices covering a population of over 500,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisations safeguarding policies and procedures at all times.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.
Job description
Job responsibilities
With future plans to integrate within a PCN long term conditions team across the network, an enthusiastic individual with a willingness to learn would be a great addition. The successful candidate will be compassionate, reflective, and self-aware and will enjoy working with a wide range of people. They will have effective communication and negotiation skills and a firm belief that people have untapped resources within them, that can be developed by providing high quality, non-judgemental support.
They will be proactive with a flexible attitude, keen to work as part of a team and
committed to developing themselves in this skilled role and supporting colleagues
to do the same.
Health and wellbeing coaches will have access to ongoing supervision, skills development, and support to continue building their skill set and experience within the role.
Primary duties and areas of responsibilities
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
Provide personalised support to individuals, their families, and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently and improve their health outcomes through:
1)Providing 1-1 and group Health Coaching support for patients based on what is most important to them, with the aim of:
-Improving patients knowledge, skills, and confidence in managing their health condition/s.
-Empowering and motivating patients to set goals to improve their health and outcomes.
-Supporting patients to change their health related behaviours.
-Supporting with problem solving to aid patients' ability to adapt and sustain their lifestyle changes.
2)Learning skills to adapt the approach per patient to keep it personalized, aiding development of own coaching style.
3)Managing own caseload, in accordance with the needs, priorities and support required by individuals. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the persons needs are beyond the scope of the Health Coaching role e.g. when there is a change in the persons health condition or where un met clinical support needs are identified.
4) Working within a wider Primary Care team, such as the Care Co-ordinators and Social Prescribers to connect patients to community-based activities/additional social support.
5) Working with the Long-Term Conditions (LTC) team to deliver specific health advice, where appropriate.
6) Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients, health and well-being holistically.
7) Help to establish and co-ordinate patient groups to aid self-management, peer support, and the creation of patient communities.
8) Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health Coaching role, how to refer patients, and which patients may particularly benefit from Health Coaching.
9)Attend and contribute to team, practice, and PCN meetings and events as required by the service.
10)Work flexibly, engaging in appropriate projects and adapting to the needs of the service and client group while maintaining the integrity of the role.
11) Raise awareness within the PCN of shared decision making and decision support tools and supporting patients in shared decision-making conversations.
12) Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from Health Coaching.
Job description
Job responsibilities
With future plans to integrate within a PCN long term conditions team across the network, an enthusiastic individual with a willingness to learn would be a great addition. The successful candidate will be compassionate, reflective, and self-aware and will enjoy working with a wide range of people. They will have effective communication and negotiation skills and a firm belief that people have untapped resources within them, that can be developed by providing high quality, non-judgemental support.
They will be proactive with a flexible attitude, keen to work as part of a team and
committed to developing themselves in this skilled role and supporting colleagues
to do the same.
Health and wellbeing coaches will have access to ongoing supervision, skills development, and support to continue building their skill set and experience within the role.
Primary duties and areas of responsibilities
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
Provide personalised support to individuals, their families, and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently and improve their health outcomes through:
1)Providing 1-1 and group Health Coaching support for patients based on what is most important to them, with the aim of:
-Improving patients knowledge, skills, and confidence in managing their health condition/s.
-Empowering and motivating patients to set goals to improve their health and outcomes.
-Supporting patients to change their health related behaviours.
-Supporting with problem solving to aid patients' ability to adapt and sustain their lifestyle changes.
2)Learning skills to adapt the approach per patient to keep it personalized, aiding development of own coaching style.
3)Managing own caseload, in accordance with the needs, priorities and support required by individuals. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the persons needs are beyond the scope of the Health Coaching role e.g. when there is a change in the persons health condition or where un met clinical support needs are identified.
4) Working within a wider Primary Care team, such as the Care Co-ordinators and Social Prescribers to connect patients to community-based activities/additional social support.
5) Working with the Long-Term Conditions (LTC) team to deliver specific health advice, where appropriate.
6) Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients, health and well-being holistically.
7) Help to establish and co-ordinate patient groups to aid self-management, peer support, and the creation of patient communities.
8) Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health Coaching role, how to refer patients, and which patients may particularly benefit from Health Coaching.
9)Attend and contribute to team, practice, and PCN meetings and events as required by the service.
10)Work flexibly, engaging in appropriate projects and adapting to the needs of the service and client group while maintaining the integrity of the role.
11) Raise awareness within the PCN of shared decision making and decision support tools and supporting patients in shared decision-making conversations.
12) Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from Health Coaching.
Person Specification
Qualifications
Essential
- NVQ Level 3 Health Trainer qualification or other relevant professional academic qualification
Desirable
- Educated to degree level or related discipline
- Personal training coaching qualification with experience of delivering
Skills and Knowledge
Essential
- Understanding of the importance and process of helping people with long term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available
- Demonstratable skills in supporting behaviour change
- Excellent group and one to one facilitation skills including conflict resolution
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
Desirable
- Understanding how to apply health coaching in independent group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
Personal Attributes
Essential
- Core values consistent with a patient and family centred approach to care
- Demonstrate professional, appropriate, effective, and tactful communication skills
- Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
- Builds credibility personal and organisational and rapport quickly
- Able to communicate effectively and engage with individuals from other agencies, including patients and the public
- Commitment to continuous learning and development.
- Actively develops themselves and supports others to do the same
- Ability to travel between sites in a timely manner if required
Desirable
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Experience
Desirable
- Training in motivational interviewing coaching
- Training in delivering psychological interventions
- Experience of personal training coaching
- Experience of project management in a healthcare or voluntary setting
Person Specification
Qualifications
Essential
- NVQ Level 3 Health Trainer qualification or other relevant professional academic qualification
Desirable
- Educated to degree level or related discipline
- Personal training coaching qualification with experience of delivering
Skills and Knowledge
Essential
- Understanding of the importance and process of helping people with long term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available
- Demonstratable skills in supporting behaviour change
- Excellent group and one to one facilitation skills including conflict resolution
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
Desirable
- Understanding how to apply health coaching in independent group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
Personal Attributes
Essential
- Core values consistent with a patient and family centred approach to care
- Demonstrate professional, appropriate, effective, and tactful communication skills
- Able to work under pressure and prioritise tasks to ensure urgent work is completed on time
- Builds credibility personal and organisational and rapport quickly
- Able to communicate effectively and engage with individuals from other agencies, including patients and the public
- Commitment to continuous learning and development.
- Actively develops themselves and supports others to do the same
- Ability to travel between sites in a timely manner if required
Desirable
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Experience
Desirable
- Training in motivational interviewing coaching
- Training in delivering psychological interventions
- Experience of personal training coaching
- Experience of project management in a healthcare or voluntary setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
