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FedBucks Ltd

Operations Manager - Urgent Care Services

Information:

This job is now closed

Job summary

We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be working in partnership with the clinical leadership team to manage the day-to-day operations of our Urgent Care Services. (24/7)

You will work collaboratively with various teams to ensure efficient and effective processes are in place to meet company goals and objectives. If you have a strong background in operations management (ideally in NHS/healthcare) and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Main duties of the job

  • Develop and implement operational strategies to improve productivity and efficiency
  • Lead and Support the UCS service to meet contractual obligations and safe service delivery.
  • Managing service delivery for Out of Hours and CAS Service, with oversight of Service Managers within our Urgent Treatment Centres.
  • Accountable for delivery of high quality and safe service delivery within budget.
  • Ensure compliance for all UCS sites to ensure we meet our obligation for Health and Safety and CQC.
  • Identify and resolve operational issues in a timely manner
  • To provide strong, effective and visible leadership, whilst maintaining our company values, keeping staff engaged both in and out of hours.
  • Holding teams to account for their roles and responsibilities through regular review meetings.
  • Participate in and maintain an on call rota to support patient safety and service needs.

Experience:

  • Strong leadership experience within NHS / urgent care setting
  • Excellent communication to engage with a diverse range of stakeholders
  • High level of IT skills especially in Microsoft Office, teams, Excel, PowerPoint
  • Ideally experienced in using both Rota master and Adastra
  • Ability to analyse complex data and make strategic decisions
  • Ability to build relationships with senior professionals across the health and social care sectors.

About us

We offer benefits such as:

Access to discount schemes, via NHS emails,

Employee Assistance Programme

Details

Date posted

14 March 2024

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0093-24-0023

Job locations

Fedbucks Ltd

Summerleys Road

Princes Risborough

Buckinghamshire

HP27 9LE


Stoke Mandeville Hospital Nhs Trust

Mandeville Road

Aylesbury

Buckinghamshire

HP21 8AL


Wycombe General Hospital

Queen Alexandra Road

High Wycombe

Buckinghamshire

HP11 2TT


Job description

Job responsibilities

Reporting to the Operations Director and working in partnership with the clinical leadership team for the Urgent Care Service division. The key purpose of this role is to work collaboratively with the clinical and operational leadership team by managing service delivery for the OOH and CAS Service for Urgent Care.

Working alongside the Service Managers to support across Urgent Treatment Centres and OOH face to face delivery and the rota management in accordance with FedBucks contractual obligations, objectives, values, and policies. To be accountable for delivering high quality and safe service delivery within budget. Oversee and support Service Manager colleagues for facilities management and site compliance for all UCS sites to ensure we meet our compliance obligation for both Health and Safety and CQC regulations.

To provide strong effective and visible leadership, maintain and cascade our company values ensuring our teams are engaged and create a positive learning culture to help build valued and engaged UCS Teams both in and out of hours (including evenings, weekends, and bank holidays).

Your role will cover acting Deputy for the Operations Director in their absence.

Job description

Job responsibilities

Reporting to the Operations Director and working in partnership with the clinical leadership team for the Urgent Care Service division. The key purpose of this role is to work collaboratively with the clinical and operational leadership team by managing service delivery for the OOH and CAS Service for Urgent Care.

Working alongside the Service Managers to support across Urgent Treatment Centres and OOH face to face delivery and the rota management in accordance with FedBucks contractual obligations, objectives, values, and policies. To be accountable for delivering high quality and safe service delivery within budget. Oversee and support Service Manager colleagues for facilities management and site compliance for all UCS sites to ensure we meet our compliance obligation for both Health and Safety and CQC regulations.

To provide strong effective and visible leadership, maintain and cascade our company values ensuring our teams are engaged and create a positive learning culture to help build valued and engaged UCS Teams both in and out of hours (including evenings, weekends, and bank holidays).

Your role will cover acting Deputy for the Operations Director in their absence.

Person Specification

Experience

Essential

  • Management experience in Urgent Care or Out of Hours setting
  • Strong line management
  • Excellent communicator
  • Service delivery
  • Leadership
  • Risk and Change Management
  • Relationship building

Desirable

  • Experience with Rota Master
  • Experience using Adastra

Qualifications

Essential

  • A Level qualified
Person Specification

Experience

Essential

  • Management experience in Urgent Care or Out of Hours setting
  • Strong line management
  • Excellent communicator
  • Service delivery
  • Leadership
  • Risk and Change Management
  • Relationship building

Desirable

  • Experience with Rota Master
  • Experience using Adastra

Qualifications

Essential

  • A Level qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Summerleys Road

Princes Risborough

Buckinghamshire

HP27 9LE


Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer details

Employer name

FedBucks Ltd

Address

Fedbucks Ltd

Summerleys Road

Princes Risborough

Buckinghamshire

HP27 9LE


Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

14 March 2024

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0093-24-0023

Job locations

Fedbucks Ltd

Summerleys Road

Princes Risborough

Buckinghamshire

HP27 9LE


Stoke Mandeville Hospital Nhs Trust

Mandeville Road

Aylesbury

Buckinghamshire

HP21 8AL


Wycombe General Hospital

Queen Alexandra Road

High Wycombe

Buckinghamshire

HP11 2TT


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