Physical Therapy Administrator

Job description

Job responsibilities

Physical Therapy Administrator

Salary: £13,500, full time equivalent £22,500 per annum

Working Hours: 22.5 hours per week, flexible shifts can be anything between 07.45 hours - 20.00 hours, Monday-Friday and 08.00 hours - 13.00 hours on Saturday.

Benefits: Competitive Hourly Rate, Holiday Pay in addition to hourly rate, Free Staff Car Parking

As an Administrator, you will act as first point of contact to guests and patients to ensure an excellent experience in a warm, friendly and efficient environment. Your role is to provide guests and patients with above-and-beyond service to ensure their experience will be worth remembering, and a lasting first and last impression of the hospital. If you want to join the KIMS Hospital team, then apply now!

Role Responsibilities include:

• Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required.
• Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors.
• Ensure that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request.
• Complete administration duties as required by your department in a timely manner.
• Check and respond to all emails as appropriate.
• Ensure confidentiality and discretion when dealing with patients, visitors, consultants and staff.
• Answer high volume telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed.
• Ensure that the Reception access and waiting areas are kept tidy and free from trip hazards.

Person Specification:

• Excellent communication and interpersonal skills
• Previous experience within a healthcare customer service setting
• Excellent organisational skills
• Demonstratable ability to work under pressure and to deadlines
• Good knowledge of healthcare computer systems.

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Person Specification

Qualifications

Essential

• -------

Desirable

• *

Experience

Essential

• Excellent communication and interpersonal skills
• Previous experience within a healthcare customer service setting
• Excellent organisational skills
• Demonstratable ability to work under pressure and to deadlines
• Good knowledge of healthcare computer systems.

Desirable

• *

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KIMS Hospital

Address

Maidstone

Kent

Maidstone

All UK

ME14 5FT

Employer's website

https://kims.org.uk/ (Opens in a new tab)