Job summary
KIMS Hospital, Maidstone are the largest independent hospital in Kent and we are recruiting. We have a fantastic opportunity to join our growing Customer Service team as a Customer Service Administrator.
Your role as a Customer Service Administrator you will welcome patients and visitors to various departments around the hospital in a warm and friendly manner, ensuring an excellent patient experience throughout. In addition, you undertake administrative and clerical duties including main reception, outpatients and preassessment.
The successful candidate will be patient focused with exceptional customer service and communication skills, both over the telephone and face to face and is able to work flexible varied shifts.
This role will be ideal for a candidate who is experienced in working in Front of House/Reception for a high-end hotel or other high-end environments.
Main duties of the job
- Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required
- Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors
- Ensure that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request
- When required work the hospital switchboard, answering a high volume of telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed
- Ensure that the Front of House and waiting areas are kept tidy and free from trip hazards
About us
- Competitive Salary
- Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus one extra day off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test
Details
Date posted
02 November 2023
Pay scheme
Other
Salary
£21,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
2682
Job locations
Maidstone
Kent
Maidstone
All UK
ME14 5FT
Employer details
Employer name
KIMS Hospital
Address
Maidstone
Kent
Maidstone
All UK
ME14 5FT