Customer Service Administrator

Job description

Job responsibilities

Customer Service Administrator

Contract: Permanent

Hours: 10 hours per week, working flexible varied shifts between the hours of 6.30am-8.30pm

Salary: £21,500 (FTE) per annum.

Location: Maidstone

Benefits: Free Staff Parking, 33 Days Annual Leave, Life Assurance, Private Medical Insurance

KIMS Hospital, Maidstone are the largest independent hospital in Kent and we are recruiting.  We have a fantastic opportunity to join our growing Customer Service team as a Customer Service Administrator.

Your role as a Customer Service Administrator you will welcome patients and visitors to various departments around the hospital in a warm and friendly manner, ensuring an excellent patient experience throughout.  In addition, you undertake administrative and clerical duties including main reception, outpatients and preassessment.

The successful candidate will be patient focused with exceptional customer service and communication skills, both over the telephone and face to face and is able to work flexible varied shifts.

This role will be ideal for a candidate who is experienced in working in Front of House/Reception for a high-end Hotel or other high-end environment.

Role Responsibilities include:

• Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required
• Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors
• Ensure that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request
• When required work the hospital switchboard, answering a high volume of telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed
• Ensure that the Front of House and waiting areas are kept tidy and free from trip hazards

Person Specification:

• Excellent communication and interpersonal skills
• Previous experience within a high-end hospitality environment
• Excellent organisational skills
• Good IT skills including Word and Excel
• Knowledge of relevant policies and procedures including Health and Safety
• Demonstrable ability to work under pressure and to deadlines

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• Free Secure Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Person Specification

Qualifications

Essential

• *

Desirable

• *

Experience

Essential

• Excellent communication and interpersonal skills
• Previous experience within a high-end hospitality environment
• Excellent organisational skills
• Good IT skills including Word and Excel
• Knowledge of relevant policies and procedures including Health and Safety
• Demonstrable ability to work under pressure and to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KIMS Hospital

Address

Newnham Court Way, Weavering

Maidstone, Kent

Maidstone

All UK

ME14 5FT

Employer's website

https://kims.org.uk/ (Opens in a new tab)