Job summary
PLEASE APPLY FOR THIS ROLE USING THE OPEN DOOR APPLICATION FORM ATTACHED TO THIS ADVERT (to be downloaded and emailed to us at the email shown on the form). A full application pack is also available to download from this ad.
We are excited to be recruiting a part-time role for an Operations Manager to provide a key role in ensuring the effective and efficient functioning of operations within our dynamic voluntary sector adolescent mental health service.
Open Door's mission is to make talking therapy as accessible as possible to all young people in Haringey who need it.
Provisional interview dates: 16th 17th and 18th July
Main duties of the job
The main duties of the Operations Manager include:
To work closely with the CEO to ensure the efficient delivery of Open Door's clinical services in its various locations by providing leadership and management of the support service.
Financial management and administration (oversight of management accounts and annual accounts; forecasts and budgets, etc.)
To provide non-clinical project management for key projects as designated by the CEO
Line management of administrative staff, HR and Finance officer and volunteers
Facilities, office and premises management
Management of ICT
Overseeing data collection, and flow to NHS Digital and funders
HR management and administration
Governance support including regulatory compliance, policies and procedures; to act as Health and Safety Officer and Data Protection Officer
Administrative support of the Board of Trustees and attendance at meetings
Participation in income generation, marketing and PR
To support the CEO in developing Open Door in line with its agreed Business Plan/Strategy.
About us
Open Door is a young people's mental health charity that has been based in Haringey, London for 49 years. It aims to improve mental health and life-chances of young people. We provide an Open Door to free, high quality psychological therapy to 12-24 year-olds delivered by experienced and highly trained clinicians. We also support parents and carers struggling with the issues their children face. We aim for access to be simple and over half of those we support self-refer. Many young people who come to us have significant mental health difficulties and have faced barriers to services. Open Door delivers evidence informed practice and has been commended for our ambitious approach to outcome driven care.
Open Door received national recognition for impact, as a 2024 finalist for Health Service Journal (HSJ) Award for Reducing Inequality and Improving Outcomes for Children and Young People. Open Door is community embedded, integrated into the local mental health infrastructure, commissioned by North Central London Integrated Care Board and part of the Haringey Child and Adolescent Mental Health Service single-point-of-access. We have a strategic voice which is used to advocate for young people's mental health and influence practice. Last year we supported over 800 young people, parents and carers and offered over 8000 appointments. This is an exciting time to join Open Door. The candidate will have a key role in ensuring Open Doors operations are efficient and effective.
Job description
Job responsibilities
To see the full job description and person specification, please download the document available with this advert
Job description
Job responsibilities
To see the full job description and person specification, please download the document available with this advert
Person Specification
Personal Characteristics
Essential
- Exceptional organizational skills
- Ability to work under pressure and as part of a team in a demanding environment
- Ability to prioritise, adapt and change according to daily circumstances and the needs of the charity
- Ability to take on a leadership role (eg. implementing change)
- Good understanding of the importance of a client focused service
- Readiness to try new things
- Ability to recognise when to seek help or appropriate assistance from colleagues
Qualifications
Essential
- Education to degree level (or qualified by experience)
- Training or qualification in (or qualified by experience):
- Financial management (CCAB-qualified or qualified by experience)
- Human Resources
- Information Governance
- Health and Safety
Desirable
- Training or qualification in:
- Management
- ICT management
- Risk management and compliance
- Customer care
Experience
Essential
- A successful track record in:
- managing financial systems; producing and managing budgets and forecasts; producing financial reports including management accounts
- using financial software packages
- project management
- developing / managing IT based Information Systems
- Office / facilities/ premises management
- HR management
- Health & Safety management
- Knowledge of current data protection legislation
- Managing a small team including
- volunteers/interns
- Risk management and compliance
Desirable
- Knowledge of the voluntary sector and its regulatory framework
- Knowledge of how mental health services and services for young people are organised
- Knowledge of on-going developments in ICT technology
- Knowledge of current data protection legislation
- Experience of contributing to service development
- Experience of fundraising
Skills and Competencies
Essential
- Advanced spreadsheet and database skills including Excel
- Ability to learn, manage & develop specialist software packages
- Ability to use Microsoft Office programmes
- Project management skills
- Ability to lead and implement change across the organisation
- Contract management skills
- Excellent written and verbal communication skills
- Presentation skills (including report writing)
- Time management skills
- People management skills
Person Specification
Personal Characteristics
Essential
- Exceptional organizational skills
- Ability to work under pressure and as part of a team in a demanding environment
- Ability to prioritise, adapt and change according to daily circumstances and the needs of the charity
- Ability to take on a leadership role (eg. implementing change)
- Good understanding of the importance of a client focused service
- Readiness to try new things
- Ability to recognise when to seek help or appropriate assistance from colleagues
Qualifications
Essential
- Education to degree level (or qualified by experience)
- Training or qualification in (or qualified by experience):
- Financial management (CCAB-qualified or qualified by experience)
- Human Resources
- Information Governance
- Health and Safety
Desirable
- Training or qualification in:
- Management
- ICT management
- Risk management and compliance
- Customer care
Experience
Essential
- A successful track record in:
- managing financial systems; producing and managing budgets and forecasts; producing financial reports including management accounts
- using financial software packages
- project management
- developing / managing IT based Information Systems
- Office / facilities/ premises management
- HR management
- Health & Safety management
- Knowledge of current data protection legislation
- Managing a small team including
- volunteers/interns
- Risk management and compliance
Desirable
- Knowledge of the voluntary sector and its regulatory framework
- Knowledge of how mental health services and services for young people are organised
- Knowledge of on-going developments in ICT technology
- Knowledge of current data protection legislation
- Experience of contributing to service development
- Experience of fundraising
Skills and Competencies
Essential
- Advanced spreadsheet and database skills including Excel
- Ability to learn, manage & develop specialist software packages
- Ability to use Microsoft Office programmes
- Project management skills
- Ability to lead and implement change across the organisation
- Contract management skills
- Excellent written and verbal communication skills
- Presentation skills (including report writing)
- Time management skills
- People management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
