Clinical Administrator

Job summary

This is an exciting opportunity to join a small, friendly and dedicated team providing administrative support in a young people's mental health service in Haringey, North London.

Open Door is a not-for-profit organisation providing a range of free and confidential psychological therapies to young people aged 12-24, and a separate consultation service for parents of teenagers and young adults aged 12-18. Last year we worked with over 900 young people, parents and carers offering over 9,000 appointments. Open Door is funded by the NHS, Local Authority, charitable trusts, and donations

Open Door is based in Haringey, North London, home to some of the most deprived and also some of the most affluent communities in the capital. We are committed to providing a service across the borough from our main bases in Crouch End and Tottenham as well as in secondary schools and online.

PLEASE NOTE: JOB AD MAY CLOSE EARLY

Main duties of the job

Take and process referrals

Correspondence and communication with patients, professionals and other contacts, by letter, phone, email, etc

Set up appointments in the patient management database and ensure patient records are up to date at all times

Provide administrative support to Open Door's clinical team

Ensure that patients attending appointments are appropriately greeted

Liaison and co-operation with other administrative staff, volunteers, and the clinical team

Organisation of waiting room, resources and notice boards

Organisation of room bookings for OD and private therapists

Booking and maintaining records for interpretation services

Support the Intake Team to ensure the waiting list is properly managed and updated

Communicating with and having knowledge of other local services as required

Responsible for opening and closing the office

About us

This is an exciting time to join the organisation. Open Door's reputation as a key provider of mental health services to adolescents and young adults in Haringey is very high. Service delivery, in terms of appointments offered and young people seen, has reached unprecedented levels.

Open Door is a small organisation and good team relationships are important in our working environment. Clinical administrators are a vital part of our Support team - we all work together towards the common goal of helping young people people access the mental health care they need. This is a role most suited to someone with excellent attention to detail who enjoys multi-tasking- every day is busy and different! There is a high level of support available and a strong team ethos.