Job responsibilities
Service
Requests
- To support
and manage the onboarding and offboarding of employees, guests and contractors,
ensuring access to company systems is managed appropriately and in accordance
with job role and employment status.
- To respond
to general IT Support requests effectively and in a timely manner, prioritising
according to patient impact, ensuring that outcomes are documented and logging
systems updated, messages answered, and feedback provided promptly to users in
a clear, non-technical manner.
- To manage IT
inventory ensuring stock levels are maintained and that equipment deployment is
tracked and registered.
- To carry out
site visits to Primary Care Centres both in and out of hours when necessary to
respond to issues and maintain equipment.
Computers
and peripherals
- To deploy
PCs, laptops and associated peripherals including new installations along with
organising the reformatting and redeployment of existing equipment where
appropriate.
- To install
and configure operating systems, applications, antivirus, certificates,
licenses and other software to agreed standards under the direction of the IT
Manager, utilising the most appropriate mechanisms.
- To maintain
existing PCs and peripherals to agreed standards by performing upgrades, new
installations, applying group policies, carrying out routine maintenance and
updating procedures locally and across the domain.
- To maintain
an accurate inventory of all company hardware and software including location, user,
device name, installation date, configuration details, tag numbers, encryption,
and documenting any returns to stock.
- To obtain
quotes and raise purchase orders for services, hardware and software when
requested and in order to maintain stock levels.
- To monitor
and manage user and device licensing, ensuring compliance is maintained and the
most effective use of resources is managed.
- To report
hardware faults to third party suppliers, arrange for the return of hardware to
third party suppliers or specialists for repairs where necessary and ensure the
faults are completed and equipment returned or replaced in a timely manner.
Infrastructure
- To
monitor and manage remote virtual desktops hosted on MSP infrastructure, ensure
applications are installed, available at point of use and that updates are
applied, actively support threat management, liaising with external contractors
to facilitate timely completion and delivery of projects while maintaining
business as usual.
- To
utilise backup and recovery services to restore files where necessary and
liaise with managed network service providers to provide assurance to the
organisation of the integrity of backups with regular testing and restoration.
- To
support the installation and management of internal and external connections
including all data, voice and wireless networks, liaising with providers and
where necessary replacing internal cabling and hardware, managing their power
requirements, rack installation, floor boxes and all backup, UPS and auxiliary
failover systems.
- To
provide advanced troubleshooting on technical issues, where necessary
escalating to, and liaising with external support providers, ensuring that all
outcomes are documented to facilitate trend analysis.
- To
provide technical support and input to projects, new workstreams, business
intelligence, business continuity, disaster recovery, quality improvements and
pilot schemes and liaise between project leads and the IT Manager.
- To
manage, maintain and administer Domain Controllers, Active Directory, Microsoft
Entra, Intune, and other Tenant and and Exchange systems including group policy configuration,
quarantine management and access rules.
- To
manage, maintain and administer antivirus and cyber defence systems, ensuring
the network is protected from threats, security alerts are acted upon and
issues escalated to the IT Manager and managed service providers appropriately.
- To manage,
maintain, configure and administrate company telephone systems, agent logins,
line configuration, diversions, failover systems and call recording, providing
user support as required.
Software
Knowledge of, or the
ability to develop, administrative and configuration skills in the following
applications and systems is required:
Microsoft
365
Microsoft
Defender
Microsoft
Intune
Microsoft
SharePoint
NHS
Smartcards
Cloud
Telephony System Administration
Microsoft
Active Directory
Microsoft
Windows
Sophos
antivirus products
VPN systems
Adastra and
Remote Clinical Patient Management System (desirable)
Microsoft
Power Automate (desirable)
Microsoft
Power Apps (desirable)
To manage,
maintain, support and administrate all clinical and operational systems in
terms of useraccounts, application configuration, authenticationdevices such
as Smartcards or MFA systems,investigating and actioning change requests,
liaisingwith application providers where necessary,supporting investigation
and interrogation of systemsas required.
To manage,
maintain, support and administrate allclinical and operational systems in
terms of useraccounts, application configuration, authenticationdevices such
as Smartcards or MFA systems, investigating and actioning change requests,
liaisingwith application providers where necessary,supporting investigation
and interrogation of systemsas required.
To liaise
and work with partner organisations where access to external systems is
required, managing relationships effectively to ensure service continuity,
security and clinical safety is maintained.
Data
Security
To support
the organisations Cyber Security and Antivirus systems, respond to cyber
security alerts identified within or cascaded from outside the organisation,
taking recommended and appropriate action to ensure robust system and data
security is maintained.
To support
the IT Manager and wider organisation in meeting all mandatory compliance
requirements in terms of information governance, where required supporting
information asset owners in conducting and documenting Data Impact Assessments,
Risk Assessments, Data Flow Mapping, Data Sharing Agreements and any other
required evidence, ensuring this information is updated as required.
To establish
and maintain effective working relationships within and outside the
organisation.
To adhere to
organizational standards and guidelines with respect to information systems.
To provide
at all times a professional, courteous, and rapid response to individual users.
To undertake
any other duties of a similar nature consistent with the responsibilities of
the post in order to provide a quality service.
In line with other posts the job description may be subject to change
according to the service needs, in consultation with the post holder.
