Job summary
Zero
Hour Worker Vacancies Office Based Triage and Home Visiting
Role Overview:
Clinical Practitioners work alongside our GPs in the Call Centre based
in Shrewsbury performing telephone triage, responding to calls passed through
the NHS 111 service, as well as referrals from other Professionals from within
the community setting. Whilst Clinical Practitioners based at our main Shropdoc
bases at the Shrewsbury and Telford Hospitals, will respond to home visits when
necessary in one of our distinctive livered Shropdoc cars with a driver
provided.
What We Offer:
- Competitive salary and benefits package: Enjoy a comprehensive benefits package with shift
enhancements for weekend and bank holidays, access to a NEST pension, monthly
paid annual leave at a rate of 12.07% of hours worked.
- A supportive and inclusive work environment: Join a team that values collaboration, innovation,
and personal growth with regular one-to-one sessions.
- Career growth: Full on the job training provided with the opportunity
to develop your career with professional development opportunities.
- Work-life balance: We understand the importance of work-life balance and
will discuss hours with the successful candidate.
Main duties of the job
The Person We are particularly interested in hearing from healthcare professionals with a primary or urgent care background (with or without non-medical prescribing experience). However, training is provided, and we are more interested in people with the right attitude and approach to work rather than specific experience.
The Clinician must be both reliable, dependable and seeking a new challenge, have exceptional communication and interpersonal skills, and the confidence to work autonomously, making decisions without direct supervision, that said, support would never be far away when you need it.
The clinician will have the opportunity to expand their current knowledge, utilise current skills and progress their career within the unscheduled primary and urgent care setting.
How to Apply If you are looking for a rewarding job opportunity, we want to hear from you!
A full application pack is available to download by clicking links under Supporting Documents section towards the bottom of the page.
Applications forms together with a covering letter should be submitted tohuman.resources@shropdoc.nhs.uk.
To view job description and person specification for this role, please click the links below available on this website.
For an informal discussion about this position, please contact one of our friendly Clinical Team Leaders on 01743 454 900.
About us
Shropdoc
is a not-for-profit company established in 1996. We provide 24/7 urgent primary
care services for patients across Powys, Shropshire, Telford and Wrekin, and
Lancashire, including out of hours service GP, care coordination, single point
of access in Shropshire, and an oncology advice line.
Shropdocs
mission is to keep the patient at the heart of all that we do. We aim to achieve excellence in the
care we offer to our patients, providing a safe and high-quality service that
is easily accessible. We care about our team of over 200
colleagues. We strive to provide quality patient care, a working community with
integrity and kindness, and are committed to continually developing our staff.
Our vision and values of Community, Quality, Kindness, Integrity, and
Development are at the heart of all that we do, enabling us to achieve the best
outcomes for patients and for our colleagues.
We provide and are
currently recruiting additional Clinical Practitioners with an enthusiasm and
passion for high quality care, to increase our existing team of very friendly
and dynamic clinical practitioners across two of our current work streams
-Telephone triage and Home visiting out of hours (OOH).
Job description
Job responsibilities
1 JOB SUMMARY
- Deliver autonomous practice and making every contact count, this exciting opportunity requires the Worker to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision.
- Provide dynamic and diverse clinical service, working across the Call Centre, bases and in the Field, enhancing the patient experience and optimising service provisions.
- Focus on the management of the needs of the patient Out of Hours (OOH), providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
- The Worker will have a range of clinical experience, working OOH under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The Worker will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit, ensuring appropriate allocation times frames for both face-to-face or home visits. The Worker will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
- Workers that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Workers that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues.
2 KEY TASKS AND RESPONSIBILITIES
Please refer to the Job Description under 'Supporting documents' for a full list of tasks and respinsibilities.
At Shropdoc, we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role.
Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service.
We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of keep the patient at the heart of all that we do to work with us.
Job description
Job responsibilities
1 JOB SUMMARY
- Deliver autonomous practice and making every contact count, this exciting opportunity requires the Worker to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision.
- Provide dynamic and diverse clinical service, working across the Call Centre, bases and in the Field, enhancing the patient experience and optimising service provisions.
- Focus on the management of the needs of the patient Out of Hours (OOH), providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
- The Worker will have a range of clinical experience, working OOH under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The Worker will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit, ensuring appropriate allocation times frames for both face-to-face or home visits. The Worker will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
- Workers that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Workers that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues.
2 KEY TASKS AND RESPONSIBILITIES
Please refer to the Job Description under 'Supporting documents' for a full list of tasks and respinsibilities.
At Shropdoc, we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role.
Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service.
We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of keep the patient at the heart of all that we do to work with us.
Person Specification
Personal Attributes
Essential
- - Understanding of equality and diversity issues in a healthcare delivery setting Knowledge of current professional issues relating to nursing and changes in the NHS related to Primary Care.
- - Ability to act as role model, provide clinical leadership and mentoring to the clinical team and promote collaborative working relationships between all members of the multi- disciplinary team.
- - Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team.
- - Sound clinical reasoning & decision making
- - Enthusiasm and commitment to continuous service development
- - Ability to work under pressure whilst delivering high quality care.
Desirable
- - Confident decision maker
Qualifications
Essential
- - Professional registration (NMC, RCGP, HCPC)
- - Non-Medical Prescriber (if applying for Prescribing role)
- - Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Prescribing role)
Desirable
- - BSc Degree
- - Non-Medical Prescriber (if applying for Non- Prescribing role)
- - Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Non-Prescribing role)
Experience
Essential
- - A minimum of 5 years post registration experience.
- - Experience of multi-disciplinary working.
- - Minimum 6 months experience in any of the following or within the last 12 months; OOH services, Urgent Care setting Primary Care, A&E, Walk-In Centre, AMU, MIU, District Nursing, Rapid response, Ambulance, First contact practitioner etc.
- - Experience working with undifferentiated symptoms/ presentations to form a clinical diagnosis.
- -Articulate and knowledgeable of skills needed to deliver a high standard of care in the area of practice.
- - Able to document observations, results, decisions and actions etc. effectively in patients notes and communicate these effectively to appropriate members of the multi-disciplinary team
- - Broad understanding of managing patients in a primary care of emergency setting
- - Ability to undertake the role of Clinical Practitioner within the triage work stream
- - Assessment of the deteriorating patient
- - Ability to work within procedural protocols and local policy developed for the Clinical Practitioner team and within the Organisations polices and procedures
- - Strong verbal and written communication skills, including the ability to convey information clearly and effectively to both customers and team members
- - Ability to work closely with both management and frontline staff, fostering a positive team culture and resolving conflicts where necessary.
- - Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets.
Desirable
- - Experience of delivering patient care in an urgent care, primary care or community setting.
- - Experience of Telephone Triage and consultation, face-2-face patient assessment and home visiting
- - Comprehensive physical assessment of all body systems across the life span.
- - Ability to undertake the role of Clinical Practitioner within the triage work stream.
- - Ability to use various forms of media and IT systems such as Adastra, EMIS.
- - Administration of IV Therapy and cannulation skills.
- - Previous experience of using bespoke systems (ie: RotaMaster, Adastra, EMIS)
- - Knowledge of the Working Time Directive Regulations.
- - Experience in monitoring and managing call centre performance, including setting goals, conducting reviews, and ensuring KPI targets are met
- - Knowledge and understanding of local health and social care pathways
Person Specification
Personal Attributes
Essential
- - Understanding of equality and diversity issues in a healthcare delivery setting Knowledge of current professional issues relating to nursing and changes in the NHS related to Primary Care.
- - Ability to act as role model, provide clinical leadership and mentoring to the clinical team and promote collaborative working relationships between all members of the multi- disciplinary team.
- - Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team.
- - Sound clinical reasoning & decision making
- - Enthusiasm and commitment to continuous service development
- - Ability to work under pressure whilst delivering high quality care.
Desirable
- - Confident decision maker
Qualifications
Essential
- - Professional registration (NMC, RCGP, HCPC)
- - Non-Medical Prescriber (if applying for Prescribing role)
- - Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Prescribing role)
Desirable
- - BSc Degree
- - Non-Medical Prescriber (if applying for Non- Prescribing role)
- - Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Non-Prescribing role)
Experience
Essential
- - A minimum of 5 years post registration experience.
- - Experience of multi-disciplinary working.
- - Minimum 6 months experience in any of the following or within the last 12 months; OOH services, Urgent Care setting Primary Care, A&E, Walk-In Centre, AMU, MIU, District Nursing, Rapid response, Ambulance, First contact practitioner etc.
- - Experience working with undifferentiated symptoms/ presentations to form a clinical diagnosis.
- -Articulate and knowledgeable of skills needed to deliver a high standard of care in the area of practice.
- - Able to document observations, results, decisions and actions etc. effectively in patients notes and communicate these effectively to appropriate members of the multi-disciplinary team
- - Broad understanding of managing patients in a primary care of emergency setting
- - Ability to undertake the role of Clinical Practitioner within the triage work stream
- - Assessment of the deteriorating patient
- - Ability to work within procedural protocols and local policy developed for the Clinical Practitioner team and within the Organisations polices and procedures
- - Strong verbal and written communication skills, including the ability to convey information clearly and effectively to both customers and team members
- - Ability to work closely with both management and frontline staff, fostering a positive team culture and resolving conflicts where necessary.
- - Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets.
Desirable
- - Experience of delivering patient care in an urgent care, primary care or community setting.
- - Experience of Telephone Triage and consultation, face-2-face patient assessment and home visiting
- - Comprehensive physical assessment of all body systems across the life span.
- - Ability to undertake the role of Clinical Practitioner within the triage work stream.
- - Ability to use various forms of media and IT systems such as Adastra, EMIS.
- - Administration of IV Therapy and cannulation skills.
- - Previous experience of using bespoke systems (ie: RotaMaster, Adastra, EMIS)
- - Knowledge of the Working Time Directive Regulations.
- - Experience in monitoring and managing call centre performance, including setting goals, conducting reviews, and ensuring KPI targets are met
- - Knowledge and understanding of local health and social care pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
