Job summary
Role Overview:
Clinical Practitioners work alongside our GPs in the Call Centre based
in Shrewsbury performing telephone triage, responding to calls passed through
the NHS 111 service, as well as referrals from other Professionals from within
the community setting. Whilst Clinical Practitioners based at our main Shropdoc
bases at the Shrewsbury and Telford Hospitals, will respond to home visits when
necessary, in one of our distinctive livered Shropdoc cars with a driver
provided. Both work streams require the clinician to have the ability to cover
evenings and overnights on weekdays, 24/7 at weekends and Bank Holidays.
What We Offer:
- Competitive salary and benefits package: Enjoy comprehensive benefits to include access to the
NHS Pension, cycle to work scheme, flexible working arrangements, 25 days
holiday, rising to 27 with length of service, contractual sick pay, Employee
Assistance health programme (Paycare), paid compassionate leave.
- A supportive and inclusive work environment: Join a team that values collaboration, innovation,
and personal growth with regular one-to-one sessions.
- Career growth: Full on the job training provided with the opportunity
to develop your career with professional development opportunities.
- Work-life balance: We understand the importance of work-life balance and
will discuss hours with the successful candidate.
Main duties of the job
The Person: We are particularly interested in
hearing from healthcare professionals with a primary or urgent care background
(with or without non-medical prescribing experience). However, training is provided, and we are
more interested in people with the right attitude and approach to work rather
than specific experience.
The Clinician must
be both reliable, dependable and seeking a new challenge, have exceptional
communication and interpersonal skills, and the confidence to work
autonomously, making decisions without direct supervision, that said, support
would never be far away when you need it.
The clinician will have the opportunity to expand
their current knowledge, utilise current skills and progress their career
within the unscheduled primary and urgent care setting.
How to Apply: If you
are looking for a rewarding job opportunity, we want to hear from you!
A full application pack is
available to download by clicking links under Supporting Document section towards the bottom of the page.
Applications forms together with
a covering letter should be submitted to human.resources@shropdoc.nhs.uk.
To view job
description and person specification for this role, please click the link below available on this website.
For an
informal discussion about this position, please contact one of our friendly
Clinical Team Leaders on 01743 454 900.
Shropdoc is
passionate about inclusion and diversity. Welcoming applications from
individuals of diverse background.
About us
About us:
Shropdoc is a not-for-profit company
established in 1996. We provide 24/7 urgent primary care services for
patients across Powys, Shropshire, Telford and Wrekin, and Lancashire,
including out of hours service GP, care coordination, single point of access in
Shropshire, and an oncology advice line.
Shropdocs
mission is to keep the patient at the heart of all that we do. We aim to achieve excellence in the
care we offer to our patients, providing a safe and high-quality service that
is easily accessible. We care about our team of over 200
colleagues. We strive to provide quality patient care, a working community with
integrity and kindness, and are committed to continually developing our staff.
Our vision and values of Community, Quality, Kindness, Integrity, and
Development are at the heart of all that we do, enabling us to achieve the best
outcomes for patients and for our colleagues.
We provide and are
currently recruiting additional Clinical Practitioners with an enthusiasm and
passion for high quality care, to increase our existing team of very friendly
and dynamic clinical practitioners across two of our current work streams
-Telephone Triage and Home Visiting out of hours (OOH).
Job description
Job responsibilities
1.JOB SUMMARY
Deliver autonomous practice and making every contact count, this exciting opportunity requires the Employee to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision.
Provide dynamic and diverse clinical service, working across the Call Centre, bases and in the Field, enhancing the patient experience and optimising service provisions.
Focus on the management of the needs of the patient Out of Hours (OOH), providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
The Employee will have a range of clinical experience, working OOH under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The Employee will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit, ensuring appropriate allocation times frames for both face-to-face or home visits. The Employee will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
Employees that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Employees that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues.
Job description
Job responsibilities
1.JOB SUMMARY
Deliver autonomous practice and making every contact count, this exciting opportunity requires the Employee to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision.
Provide dynamic and diverse clinical service, working across the Call Centre, bases and in the Field, enhancing the patient experience and optimising service provisions.
Focus on the management of the needs of the patient Out of Hours (OOH), providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.
The Employee will have a range of clinical experience, working OOH under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision. The Employee will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit, ensuring appropriate allocation times frames for both face-to-face or home visits. The Employee will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.
Employees that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Employees that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues.
Person Specification
Personal Attributes
Essential
- Understanding of equality and diversity issues in a healthcare delivery setting Knowledge of current professional issues relating to nursing and changes in the NHS related to Primary Care.
- Ability to act as role model, provide clinical leadership and mentoring to the clinical team and promote collaborative working relationships between all members of the multi- disciplinary team.
- Enthusiasm and commitment to continuous service development.
- Ability to work under pressure whilst delivering high quality care.
Desirable
- Sound clinical reasoning & decision making.
Other
Essential
- Flexibility to work evenings, nights, weekends and bank holidays.
Desirable
- An understanding and appreciate of safeguarding but training given.
Qualifications
Essential
- Professional registration (NMC, RCGP, HCPC).
- ECDL or equivalent.
- Basic Life Support (BLS).
- Non-Medical Prescriber (if applying for Prescribing role)
- Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Prescribing role)
Desirable
- BSc Degree
- Non-Medical Prescriber (if applying for Non- Prescribing role)
- Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Non-Prescribing role)
Experience
Essential
- A minimum of 5 years post registration experience.
- Experience of multi-disciplinary working.
- Minimum 6 months experience in any of the following or within the last 12 months; OOH services, Urgent Care setting Primary Care, A&E, Walk-In Centre, AMU, MIU, District Nursing, Rapid response, Ambulance, First contact practitioner etc.
- Experience working with undifferentiated symptoms/ presentations to form a clinical diagnosis.
- Articulate and knowledgeable of skills needed to deliver a high standard of care in the area of practice.
- Able to document observations, results, decisions and actions etc. effectively in patients notes and communicate these effectively to appropriate members of the multi-disciplinary team.
- Broad understanding of managing patients in a primary care of emergency setting.
- Ability to undertake the role of Clinical Practitioner within the triage work stream.
- Assessment of the deteriorating patient.
- Ability to work within procedural protocols and local policy developed for the Clinical Practitioner team and within the Organisations policies and procedures.
- Ability to work closely with both management and frontline staff, fostering a positive team culture and resolving conflicts where necessary.
- Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets.
Desirable
- Experience of delivering patient care in an urgent care, primary care or community setting.
- Experience of Telephone Triage and consultation, face-2-face patient assessment and home visiting.
- Comprehensive physical assessment of all body systems across the life span.
- Ability to undertake the role of Clinical Practitioner within the triage work stream.
- Ability to use various forms of media and IT systems such as Adastra, EMIS.
- Administration of IV Therapy and cannulation skills.
- Previous experience of using bespoke systems (ie: RotaMaster, Adastra, EMIS).
- Knowledge of the Working Time Directive Regulations.
- Experience in monitoring and managing call centre performance, including setting goals, conducting reviews, and ensuring KPI targets are met.
- Knowledge and understanding of local health and social care pathways.
Person Specification
Personal Attributes
Essential
- Understanding of equality and diversity issues in a healthcare delivery setting Knowledge of current professional issues relating to nursing and changes in the NHS related to Primary Care.
- Ability to act as role model, provide clinical leadership and mentoring to the clinical team and promote collaborative working relationships between all members of the multi- disciplinary team.
- Enthusiasm and commitment to continuous service development.
- Ability to work under pressure whilst delivering high quality care.
Desirable
- Sound clinical reasoning & decision making.
Other
Essential
- Flexibility to work evenings, nights, weekends and bank holidays.
Desirable
- An understanding and appreciate of safeguarding but training given.
Qualifications
Essential
- Professional registration (NMC, RCGP, HCPC).
- ECDL or equivalent.
- Basic Life Support (BLS).
- Non-Medical Prescriber (if applying for Prescribing role)
- Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Prescribing role)
Desirable
- BSc Degree
- Non-Medical Prescriber (if applying for Non- Prescribing role)
- Nurse independent Prescriber / Paramedic Independent Prescriber* / HCPC Prescriber / Supplementary Prescriber (if applying for Non-Prescribing role)
Experience
Essential
- A minimum of 5 years post registration experience.
- Experience of multi-disciplinary working.
- Minimum 6 months experience in any of the following or within the last 12 months; OOH services, Urgent Care setting Primary Care, A&E, Walk-In Centre, AMU, MIU, District Nursing, Rapid response, Ambulance, First contact practitioner etc.
- Experience working with undifferentiated symptoms/ presentations to form a clinical diagnosis.
- Articulate and knowledgeable of skills needed to deliver a high standard of care in the area of practice.
- Able to document observations, results, decisions and actions etc. effectively in patients notes and communicate these effectively to appropriate members of the multi-disciplinary team.
- Broad understanding of managing patients in a primary care of emergency setting.
- Ability to undertake the role of Clinical Practitioner within the triage work stream.
- Assessment of the deteriorating patient.
- Ability to work within procedural protocols and local policy developed for the Clinical Practitioner team and within the Organisations policies and procedures.
- Ability to work closely with both management and frontline staff, fostering a positive team culture and resolving conflicts where necessary.
- Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets.
Desirable
- Experience of delivering patient care in an urgent care, primary care or community setting.
- Experience of Telephone Triage and consultation, face-2-face patient assessment and home visiting.
- Comprehensive physical assessment of all body systems across the life span.
- Ability to undertake the role of Clinical Practitioner within the triage work stream.
- Ability to use various forms of media and IT systems such as Adastra, EMIS.
- Administration of IV Therapy and cannulation skills.
- Previous experience of using bespoke systems (ie: RotaMaster, Adastra, EMIS).
- Knowledge of the Working Time Directive Regulations.
- Experience in monitoring and managing call centre performance, including setting goals, conducting reviews, and ensuring KPI targets are met.
- Knowledge and understanding of local health and social care pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
