Shropshire Doctors Co-operative Limited ‘Shropdoc’

Receptionist - Presteigne Medical Centre

This job is now closed

Job summary

Receptionist

Presteigne Medical Centre, Powys.

Zero Hours/Relief Hours ONLY

Join our Practice Team providing relief cover as a receptionist!

Presteigne Medical Centre is looking for a dedicated Medical Receptionist. We are looking to recruit an additional member of staff to join our reception team covering the substantive team members for periods of leave. Please note that the hours will be ad-hoc only and we cannot guarantee the amount of hours you will work. You will join the Practice Team as a bank member and be contacted if shifts requiring covering, with the option to accept or decline if you are unable to help.

What We Offer:

Competitive salary and benefits package: Enjoy a comprehensive benefits package, including NEST Pension and professional development opportunities.
A supportive and inclusive work environment: Join a team that values collaboration, innovation, and personal growth.
Career growth: Opportunity to develop your career.
Work-life balance: We understand the importance of work-life balance and will discuss working hours with the successful candidate.

Main duties of the job

How to Apply:

For your application to be considered, please submit your CV and a covering letter outlining how you meet the requirements of the Job Description and Person Specification for this role to human.resources@shropdoc.nhs.uk.

For details of the Job Description and Person Specification, please navigate to the job description attached below.

Shropdoc is passionate about inclusion and diversity. Welcoming applications from individuals of diverse background.

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit CVs as soon as possible.

We are unable to respond to all applications, so if you have not had a response from us by the time the job advert closes, please assume you have been unsuccessful, and we wish you well in your continued job search.

About us

About us: Presteigne Medical Centre joined theShropdoc family in July 2023. Shropdoc holds the contract to provide general medical services (GMS) to the patients of Presteigne and surrounding areas. We are a small, dedicated practice team serving a population of 3600 patients. Presteigne sits on the border of Powys in a rural location.

The Wider Organisation: Shropdoc is a not-for-profit company established in 1996. Shropdoc provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin, and Lancashire, including out of hours service GP, care coordination, single point of access in Shropshire, and an oncology advice line. We care about our team of over 200 colleagues. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues.

Date posted

29 October 2024

Pay scheme

Other

Salary

£11.97 an hour

Contract

Bank

Working pattern

Part-time

Reference number

E0081-24-0045

Job locations

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

Presteigne Medical Centre

Lugg View

Presteigne

Powys

LD8 2RJ

Job description

Job responsibilities

Job responsibilities

General Reception/administrative support to the Practice Team providing a positive and friendly professional service to patients and visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professionally in a courteous, efficient and effective way.

Undertake a variety of administrative duties as appropriate, this includes the provision of secretarial and clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Adhere to the Powys Teaching Health Boards policies and procedures.

Work on a rota system (as required), and to cover colleagues, sickness absence and annual leave. (This may occur at short notice to meet the service needs).

Operate the Medical Practice switchboard system including reporting of faults and issues with the equipment.

Receive and make telephone calls as directed and required.

Maintain the Medical Practice Triage system following standard operating procedures when undertaking Reception duties and explain the Triage system to patients.

Deal with all general enquiries, explain operating procedures as appropriate and required.

To operate the appointment system and book new and follow-up appointments for patients.

Ensure an effective and efficient Reception service is provided to patients and any other visitors to the practice, and provide a proactive professional customer service at all times.

Update patient information onto electronic and hard copy systems as required; ensuring information is up to date and accurate in patients records

Following standard operating procedures ensure that patients without appointments who need urgent consultation are seen in a timely manner.

Explain Practice procedure and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Ensure that all new patients are correctly registered accurately onto the electronic patient within 3 days of the registration form being submitted to the Practice.

Enter home visits requests onto the Duty Doctor list, ensuring accurate recording of all relevant details are available for consultations.

Action repeat prescription requests either on the computer or manually ensuring they are ready for collection by the patient within 72 hours as set out in the operating procedures.

Inform patients of any relevant charges for private (non-General Medical Services) services, accept payment and issue receipts.

Ensure the waiting room is clear of any hazards i.e. deliveries moved straightaway ensuring patients do not trip.

Receive, sort and dispatch mail and parcels to the appropriate person.

Organise the despatch of emergency specimens and bloods

Ensure all visitors/engineers sign in on arrival.