Job summary
Clinical Practitioners Telephone Triage(Prescribing and Non- Prescribing)
Permanent role: Based Longbow Close, Shrewsbury£21.00 - £23.10 per hour Depending on experience
Are
you a caring, experienced nurse or allied healthcare professional looking for a
change and interested in working in a unique not-for -profit, CQC-rated OUTSTANDING, service?
We
are currently recruiting additional Healthcare professionals with an enthusiasm
and passion for high quality care, to increase our existing team of very
friendly and dynamic Telephone triage clinicians out of hours (OOH) working
alongside our GPs at our Longbow base in Shrewsbury. At Shropdoc we are proud
to provide a telephone triage service for out-of-hours urgent care in both
Shropshire and Powys, covering evenings
and overnight on weekdays, 24/7 at weekends and Bank Holidays. Our
Telephone triage clinicians respond to calls passed to us by the NHS 111
service.
We
are particularly interested in hearing from healthcare professionals with a
primary or urgent care background, however training and development is provided
and we are more interested in people with the right attitude and approach to
work rather than specific experience.
The role requires the use of critical thinking and advanced decision-making skills to assess, diagnose and triage all patients who present with a range of illnesses, with the ability to identify cases that are appropriate to stream to our other services.
Main duties of the job
As a triage clinician, you will work with the patient to
determine a suitable management plan for further assessment at our base sites
or visiting service, self-care advice, or safety net the patient to wait for
their own GP review. Prescribing clinicians can issue prescriptions via the
electronic prescribing system (EPS) as part of a robust treatment plan, Non
prescribing clinicians will have the support and supervision of our GPs.
The
role requires that you must have experience in primary or urgent / emergency
healthcare settings, be both reliable, dependable and seeking a new challenge. Although
full training will be given, you will need exceptional communication and
interpersonal skills, and the confidence to work autonomously, making decisions
without direct supervision that said, support would never be far away when you
need it.
The
clinician will have the opportunity to expand their current knowledge, utilise
current skills and progress their career within the unscheduled primary and
urgent care setting.
Shropdocs
mission is to keep the patient at the
heart of all that we do. We aim to achieve excellence in the care we offer
to our patients, providing a safe and high-quality service that is easily
accessible. We are well-established, having been in operation for over 25
years, with a reputation and belief in our values that will make you proud to
say you are part of our team.
About us
Our Organisation Be More with Shropdoc
Shropdoc is a not-for-profit company established in 1996. We provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin, and Lancashire, including out of hours service GP, care coordination, single point of access in Shropshire, and an oncology advice line.
We care about our team of over 200 colleagues. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues.
Job description
Job responsibilities
1.
JOB SUMMARY
This exciting opportunity requires the
post holder to work effectively within their professional boundaries, providing safe, holistic and effective patient care, via
Telephone triage, enhancing the patient experience and optimising service
provisions. Focusing on the management
of the needs of the patient Out of hours (OOH). Providing exemplary care for
patients who have reached a range of dispositions from 111 including referrals
from District nurses, 999, Rapid response/virtual ward.
The Clinical practitioner will
have the relevant clinical experience to work autonomously in telephone triage and
as part of a larger team whilst possessing excellent communication and
interpersonal skills. They
should be willing to contribute to the continuous improvement, development and
delivery of a high quality and professional out of hours service
The post holder
will have a range of clinical experience, working out of hours (OOH) under the
supervision of our GPs based either in Longbow or remotely.
They must have the ability
to take a comprehensive history, combined with a structured approach to
physical assessment over the telephone, with a more autonomous triage approach,
and less pathway led, be able to show advanced decision-making with the use of
critical thinking, under either direct
or indirect GP supervision. The post holder will
quickly identify those patients in the queue who are the sickest and those that
can be streamed to one of our Shropdoc bases or for a home visit. Ensuring
appropriate allocation times frames for both face-to-face or home visits. The
post holder will triage patients of all ages presenting with undifferentiated
diagnosis, complex needs, acute and chronic conditions, for both physical,
mental health and psycho-social needs. Liaising with other community-based health
care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient
management, admission avoidance and, where necessary, admission into secondary care.
Post holders that
hold a prescribing qualification will Prescribe necessary medications as part
of a robust treatment plan, using good antibiotic stewardship, sick day rules, with
advice and authorisation from GP colleagues when necessary. Post holders that
do not hold a Prescribing qualification will utilise Patient group directives
(PGDs) where appropriate with the support of GP colleagues. Again where
necessary.
Shropdoc is passionate about inclusion
and diversity. Welcoming applications from individuals of diverse background,
as well as personal and career development. All colleagues are encouraged and
fully supported to work towards clinical development aspirations, such as
prescribing (where not already held), CPD to safely maintain and increase their
professional boundaries or even ACP status, identified through appraisal and
gap analysis. Clinical Supervision and development time is offered flexibly to
all clinical staff in line with the service need.
In
return we offer:
Depending on experience and
qualifications
a salary of £21.00 - £23.10
per hour with a 30% uplift for evenings, nights and Saturdays,
and 60% uplift for Sundays and Bank Holidays.
Membership
of the NHS pension scheme (subject to scheme rules).
A
generous annual leave allowance.
Flexible,
ad-hoc shifts, with web booking system
Paycare
Health Cash Plan (free at level 1 with options to add extra cover for a small
extra monthly payment)
Annual
staff appraisal and one-to- one sessions
A
hands on training approach in the chosen work stream, with opportunity to train
in Shropdocs other work streams too.
A
robust and well-supported Non-Medical Prescribing (NMP) environment.
All
colleagues are encouraged and fully supported to work towards clinical
development aspirations, such as prescribing (where not already held). Continuous
Professional Development (CPD) is important to Shropdoc. We offer regular
training and development sessions to safely maintain and increase professional
growth, using gap analysis to help identify training needs, offering regular
clinical supervision and development time flexibly to all clinical staff inline
with the service needs.
Shropdoc
is passionate about inclusion and diversity. Welcoming applications from individuals
of diverse background.
Job description
Job responsibilities
1.
JOB SUMMARY
This exciting opportunity requires the
post holder to work effectively within their professional boundaries, providing safe, holistic and effective patient care, via
Telephone triage, enhancing the patient experience and optimising service
provisions. Focusing on the management
of the needs of the patient Out of hours (OOH). Providing exemplary care for
patients who have reached a range of dispositions from 111 including referrals
from District nurses, 999, Rapid response/virtual ward.
The Clinical practitioner will
have the relevant clinical experience to work autonomously in telephone triage and
as part of a larger team whilst possessing excellent communication and
interpersonal skills. They
should be willing to contribute to the continuous improvement, development and
delivery of a high quality and professional out of hours service
The post holder
will have a range of clinical experience, working out of hours (OOH) under the
supervision of our GPs based either in Longbow or remotely.
They must have the ability
to take a comprehensive history, combined with a structured approach to
physical assessment over the telephone, with a more autonomous triage approach,
and less pathway led, be able to show advanced decision-making with the use of
critical thinking, under either direct
or indirect GP supervision. The post holder will
quickly identify those patients in the queue who are the sickest and those that
can be streamed to one of our Shropdoc bases or for a home visit. Ensuring
appropriate allocation times frames for both face-to-face or home visits. The
post holder will triage patients of all ages presenting with undifferentiated
diagnosis, complex needs, acute and chronic conditions, for both physical,
mental health and psycho-social needs. Liaising with other community-based health
care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient
management, admission avoidance and, where necessary, admission into secondary care.
Post holders that
hold a prescribing qualification will Prescribe necessary medications as part
of a robust treatment plan, using good antibiotic stewardship, sick day rules, with
advice and authorisation from GP colleagues when necessary. Post holders that
do not hold a Prescribing qualification will utilise Patient group directives
(PGDs) where appropriate with the support of GP colleagues. Again where
necessary.
Shropdoc is passionate about inclusion
and diversity. Welcoming applications from individuals of diverse background,
as well as personal and career development. All colleagues are encouraged and
fully supported to work towards clinical development aspirations, such as
prescribing (where not already held), CPD to safely maintain and increase their
professional boundaries or even ACP status, identified through appraisal and
gap analysis. Clinical Supervision and development time is offered flexibly to
all clinical staff in line with the service need.
In
return we offer:
Depending on experience and
qualifications
a salary of £21.00 - £23.10
per hour with a 30% uplift for evenings, nights and Saturdays,
and 60% uplift for Sundays and Bank Holidays.
Membership
of the NHS pension scheme (subject to scheme rules).
A
generous annual leave allowance.
Flexible,
ad-hoc shifts, with web booking system
Paycare
Health Cash Plan (free at level 1 with options to add extra cover for a small
extra monthly payment)
Annual
staff appraisal and one-to- one sessions
A
hands on training approach in the chosen work stream, with opportunity to train
in Shropdocs other work streams too.
A
robust and well-supported Non-Medical Prescribing (NMP) environment.
All
colleagues are encouraged and fully supported to work towards clinical
development aspirations, such as prescribing (where not already held). Continuous
Professional Development (CPD) is important to Shropdoc. We offer regular
training and development sessions to safely maintain and increase professional
growth, using gap analysis to help identify training needs, offering regular
clinical supervision and development time flexibly to all clinical staff inline
with the service needs.
Shropdoc
is passionate about inclusion and diversity. Welcoming applications from individuals
of diverse background.
Person Specification
Experience
Essential
- Professional registration (NMC, RCGP, HCPC)
- Physical Assessment Skills
- Level 6
- Or must be willing to complete Physical Assessment Level 6 or equivalent within the first 12 months of employment).
- ECDL or equivalent
- Evidence of post registration continued development
- Basic Life Support (BLS)
Person Specification
Experience
Essential
- Professional registration (NMC, RCGP, HCPC)
- Physical Assessment Skills
- Level 6
- Or must be willing to complete Physical Assessment Level 6 or equivalent within the first 12 months of employment).
- ECDL or equivalent
- Evidence of post registration continued development
- Basic Life Support (BLS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
