Job summary
The Head of Operations is a senior management post within the Operations Directorate. As the Head of Operations you will have the opportunity to work with highly engaged Executives, working directly alongside the Head of Clinical Workforce to ensure high quality service provision and the delivery of organisation wide objectives.
As the Head of Operations, you will be responsible for the day-to-day leadership and management of the Operations department. The successful postholder will manage allocated individuals, initially the Field Team Manager, the Call Centre Manager, the Senior Data Analyst, and the Rota supervisor. The Head of Operational Support will work closely with colleagues in the Medical Directorate to ensure a culture of continuous quality improvement that builds on our areas of strength and development. The role involves the development of the non-clinical Operational workforce and the planning and development of services to support company-wide objectives. The post holder will represent the Organisations performance at contract meetings with commissioners as well as at regional and national forums.
The size of our organisation allows you to get to know all the stakeholders you work with very well. Our teams are close-knit, and we work with similar values and desire to provide the highest quality of service. This can be a truly inspirational place to work as you develop your career.
Main duties of the job
The role demands effective, visible, and strategic clinical leadership displaying and inspiring credible behaviours to support and develop the workforce, ensuring services remain effective, well performing, and safe.
You will need to demonstrate exceptional communication and interpersonal skills coupled with excellent organisational ability, the ability to prioritise your work and meet tight deadlines. Functional relationships both within and across directorates are a key focus for the post holder and as such the post holder will be part of the Shropdoc Senior Management Team managing to day to day activities of the organisation.
As well as promoting excellent relationships within the organisation, the postholder will effectively communicate with external partner agencies and commissioners to ensure the organisation is represented to the highest standards.
The post holder will participate on the Management on call rota.
f you are a confident, decisive thinker with a passion for getting things done, making a difference, and delivering a customer and patient focused, professional, value added service we would love to hear from you.
For further information on this role and how to apply, please contact our recruitment partners at Hunter Healthcare via Finn McNulty onfmcnulty@hunter-healthcare.comor 07966 006091.
About us
Our Organisation Be More with Shropdoc
Shropdoc is a not-for-profit company established in 1996. We provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin, and Lancashire, including out of hours service GP, care coordination, single point of access in Shropshire, and an oncology advice line.
We care about our team of over 200 colleagues. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues.
Job description
Job responsibilities
JOB SUMMARY
The Head of Operational Support and Development is a key leadership post within the
Organisation and has responsibility to ensure high level performance, delivery, and
development of Shropdocs portfolio of Primary and Urgent Care services across England and
Wales.
Together with the Head of Clinical Workforce, the postholder is responsible for the day-to-day
leadership and management of the Operations department. The successful postholder will
manage allocated individuals, initially the Field Team Manager, the Call Centre Manager, the
Senior Data Analyst, and the Rota supervisor.
The Head of Operational Support will work closely with colleagues in the Medical Directorate to
ensure a culture of continuous quality improvement that builds on our areas of strength and
development.
The post holder will be responsible for the leadership and development of the non-clinical
Operational workforce and the planning and development of services to support company-wide
objectives.
The post holder will represent the Organisations performance at contract meetings with
commissioners as well as at regional and national forums.
2
In addition to promoting excellent relationships within the Organisation, the postholder will
effectively communicate with external partner agencies and commissioners to ensure the
highest standards of representation of the Organisation.
The post holder will participate in the Management on call Rota and be part of the Shropdoc
Senior management Team.
Job description
Job responsibilities
JOB SUMMARY
The Head of Operational Support and Development is a key leadership post within the
Organisation and has responsibility to ensure high level performance, delivery, and
development of Shropdocs portfolio of Primary and Urgent Care services across England and
Wales.
Together with the Head of Clinical Workforce, the postholder is responsible for the day-to-day
leadership and management of the Operations department. The successful postholder will
manage allocated individuals, initially the Field Team Manager, the Call Centre Manager, the
Senior Data Analyst, and the Rota supervisor.
The Head of Operational Support will work closely with colleagues in the Medical Directorate to
ensure a culture of continuous quality improvement that builds on our areas of strength and
development.
The post holder will be responsible for the leadership and development of the non-clinical
Operational workforce and the planning and development of services to support company-wide
objectives.
The post holder will represent the Organisations performance at contract meetings with
commissioners as well as at regional and national forums.
2
In addition to promoting excellent relationships within the Organisation, the postholder will
effectively communicate with external partner agencies and commissioners to ensure the
highest standards of representation of the Organisation.
The post holder will participate in the Management on call Rota and be part of the Shropdoc
Senior management Team.
Person Specification
Qualifications
Essential
- Education and qualifications
- Educated to degree level (or equivalent) or equivalent work
- experience in a relevant area within the Primary or Urgent Care Sector
- ILM Level 5 or equivalent experience
- Masters degree
- Clinical qualification
- Application form
- Interview
- Experience Experience of working at a senior management level within the NHS or Private Health Care Sector.
- Experience of high-quality report writing
- A successful track record of developing and meeting key targets
- in the area of planning and performance management.
- Experience of managing and motivating multi-disciplinary teams
- during periods of significant change and in complex, pressured
- environments
- Experience of successfully designing, developing, and implementing
- policies and procedures in a
- healthcare environment
- Experience of understanding NHS data sources and ability to lead
- business intelligence portfolio
- Experience of GP out of
- Hours, NHS 111, Urgent
- and Primary Care Services
- Experience of planning
- and developing strategy
- within complex organisational context
- Evidence of effective
- handling of complex issues via root cause analysis
- Skills/Abilities
- Understanding of statutory obligations including CQC standards
- and compliance obligation and other statutory and regulatory regimes
- relating to healthcare provision
- Evidence of workforce demand & capacity planning and development.
- Highly developed and respected people skills to lead, motivate and
- deliver.
- Strong interpersonal skills (presentational, listening, influencing, diplomacy) including the ability to lead, influence and
- motivate staff at all levels.
- Sound judgment and decision making with the ability to work
- under pressure and to meet tight deadlines.
- Proven experience of service mobilization and implementing
- performance improvement
- Extensive knowledge and practical
- application of statutory provisions
- and policy for health and safety.
Person Specification
Qualifications
Essential
- Education and qualifications
- Educated to degree level (or equivalent) or equivalent work
- experience in a relevant area within the Primary or Urgent Care Sector
- ILM Level 5 or equivalent experience
- Masters degree
- Clinical qualification
- Application form
- Interview
- Experience Experience of working at a senior management level within the NHS or Private Health Care Sector.
- Experience of high-quality report writing
- A successful track record of developing and meeting key targets
- in the area of planning and performance management.
- Experience of managing and motivating multi-disciplinary teams
- during periods of significant change and in complex, pressured
- environments
- Experience of successfully designing, developing, and implementing
- policies and procedures in a
- healthcare environment
- Experience of understanding NHS data sources and ability to lead
- business intelligence portfolio
- Experience of GP out of
- Hours, NHS 111, Urgent
- and Primary Care Services
- Experience of planning
- and developing strategy
- within complex organisational context
- Evidence of effective
- handling of complex issues via root cause analysis
- Skills/Abilities
- Understanding of statutory obligations including CQC standards
- and compliance obligation and other statutory and regulatory regimes
- relating to healthcare provision
- Evidence of workforce demand & capacity planning and development.
- Highly developed and respected people skills to lead, motivate and
- deliver.
- Strong interpersonal skills (presentational, listening, influencing, diplomacy) including the ability to lead, influence and
- motivate staff at all levels.
- Sound judgment and decision making with the ability to work
- under pressure and to meet tight deadlines.
- Proven experience of service mobilization and implementing
- performance improvement
- Extensive knowledge and practical
- application of statutory provisions
- and policy for health and safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
