Job summary
The Operations Manager serves as the central coordination point for Kinvara Private Hospital, acting as the essential link that ensures seamless day-to-day operations. This role oversees the efficient running of all hospital services, ensuring operating lists proceed without issue, maintaining the highest standards of patient safety, and coordinating across all departments to deliver exceptional patient care.
Core ResponsibilitiesThe Operations Manager is responsible for the efficient and effective management of the day-to-day running of the hospital.
The Operations Manager will work closely with Head of Clinical Services Facilities Lead, Admin Lead, Operating Theatre Lead to ensure each department adheres to hospital policy, conducting audit as required, operating in accordance to health & safety, and working efficiently.
Main duties of the job
Essential:
- Experienced Manager with healthcare experience or experience of working in a multi-sector environment. Those from a nursing/residential home background are welcome to apply.
- Implementing targets/KPIs
- Staff and contracts management experience
- Evidence of the development and implementation of improved working practices, to include KPIs
- Excellent communication skills with ability to work across multiple departments
- Familiarity with CQC regulations and compliance requirements
Desirable:
- Previous participation in CQC inspections
- Experience in audit processes (training will be provided)
About us
Kinvara Private Hospital is a modern, boutique private hospital in Rotherham, South Yorkshire. The hospital serves the population of South Yorkshire and beyond, and is easily accessed via train, M1 and M18. Free parking is provided.
Facilities at the hospital include 21 inpatient beds, disabled-friendly rooms, 2 laminar flow operating theatres and 3 consultation rooms.
We offer the most up to date surgical treatments combined with a warm welcome and a professional and caring service from our nursing team.
We specialise in the areas of orthopaedics, cosmetic surgery, general surgery and women's health.
Job description
Job responsibilities
Operational Excellence & Patient Safety
- Ensure seamless coordination of operating lists and clinical schedules, working closely with Operating Theatre Lead
- Develop and promote a service culture which impacts positively on the patient experience and encourages patient loyalty
- Maintain effective working relationships with all key stakeholders including Consultants, GPs, clinic staff and external partners
- Ensure all patient services staff conform to statutory requirements and CQC standards, with the aim of reaching and maintaining the 'outstanding' standard
- Accountable for operational excellence by implementing effective standards, systems and processes and monitoring their success
Cross-Departmental Coordination & Leadership
- Act as central coordination point between Head of Clinical Services, Finance Manager, Facilities Lead, Admin Lead, and Operating Theatre Lead
- Delegate tasks effectively and ensure each department operates efficiently and cohesively
- Participate in regular reviews of hospital activities, ensuring the patient journey, comfort, safety and patient services outcomes continue to be at the forefront
- Promote and support service redesign, innovation and organisational development across the hospital
- Identify and implement new systems of working across the hospital to improve service delivery and increase patient satisfaction
Compliance & Quality Assurance
- Ensure full compliance with CQC regulations and standards across all areas of operation
- Coordinate and participate in internal audits, working with clinical leads to maintain quality standards
- Support CQC inspection preparation and participate in inspection processes
- Management of Health & Safety for the hospital, ensuring adherence to all statutory requirements
- Implement effective continuous service development and improvement processes in line with best practice
Staff Management
- Ensure clear structures are in place and responsibilities are clearly communicated across all departments
- Lead on the recruitment of non-clinical staff in line with company procedures and standards
- Responsible for the review and implementation of staff rosters, workflows, service activities, structures and responsibilities
- Proactively lead teams, implementing, reviewing, coaching and improving service standards and achievement of budgets
- Ensure effective patient service team training, mandatory training and individual development processes are in place
- Conduct appraisals and provide regular constructive feedback and supervision to direct reports
- Implement and manage effective training and development plans for staff
Job description
Job responsibilities
Operational Excellence & Patient Safety
- Ensure seamless coordination of operating lists and clinical schedules, working closely with Operating Theatre Lead
- Develop and promote a service culture which impacts positively on the patient experience and encourages patient loyalty
- Maintain effective working relationships with all key stakeholders including Consultants, GPs, clinic staff and external partners
- Ensure all patient services staff conform to statutory requirements and CQC standards, with the aim of reaching and maintaining the 'outstanding' standard
- Accountable for operational excellence by implementing effective standards, systems and processes and monitoring their success
Cross-Departmental Coordination & Leadership
- Act as central coordination point between Head of Clinical Services, Finance Manager, Facilities Lead, Admin Lead, and Operating Theatre Lead
- Delegate tasks effectively and ensure each department operates efficiently and cohesively
- Participate in regular reviews of hospital activities, ensuring the patient journey, comfort, safety and patient services outcomes continue to be at the forefront
- Promote and support service redesign, innovation and organisational development across the hospital
- Identify and implement new systems of working across the hospital to improve service delivery and increase patient satisfaction
Compliance & Quality Assurance
- Ensure full compliance with CQC regulations and standards across all areas of operation
- Coordinate and participate in internal audits, working with clinical leads to maintain quality standards
- Support CQC inspection preparation and participate in inspection processes
- Management of Health & Safety for the hospital, ensuring adherence to all statutory requirements
- Implement effective continuous service development and improvement processes in line with best practice
Staff Management
- Ensure clear structures are in place and responsibilities are clearly communicated across all departments
- Lead on the recruitment of non-clinical staff in line with company procedures and standards
- Responsible for the review and implementation of staff rosters, workflows, service activities, structures and responsibilities
- Proactively lead teams, implementing, reviewing, coaching and improving service standards and achievement of budgets
- Ensure effective patient service team training, mandatory training and individual development processes are in place
- Conduct appraisals and provide regular constructive feedback and supervision to direct reports
- Implement and manage effective training and development plans for staff
Person Specification
Experience
Essential
- Key Competencies Required
- Exceptional communication and interpersonal skills for cross-departmental collaboration
- Management experience of challenging working environments, ability to create new practices, structures and processes
- Ability to implement change and drive positive and continual improvements
- Commercially astute
- High standards of customer service in a quality healthcare environment
- Strong delegation skills with ability to ensure effective departmental operations
- Experience working with regulatory bodies, particularly CQC
Person Specification
Experience
Essential
- Key Competencies Required
- Exceptional communication and interpersonal skills for cross-departmental collaboration
- Management experience of challenging working environments, ability to create new practices, structures and processes
- Ability to implement change and drive positive and continual improvements
- Commercially astute
- High standards of customer service in a quality healthcare environment
- Strong delegation skills with ability to ensure effective departmental operations
- Experience working with regulatory bodies, particularly CQC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
