Patient Administrator

Job description

Job responsibilities

Duties to include: To ensure patients are booked for consultation appointments / pre-operative assessment / Surgery on the relevant system prior to admission. Answer initial enquiries and register patients ensuring that full Minimum Data Set is collected. Create self-pay invoices when required and support in discussing pricing options to secure the booking. Prepare patient notes for consultation appointments and surgery. Ensure self-pay patients have paid prior to admissions. Maintain good working relationships with consultants. Ensure compliance with all relevant mandatory training within the specified timescales, and undertake any specific role related training. Comply with and complete audit requirements including escalation of non-compliance to appropriate managers. Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities Compliance with Kinvara Policies and Procedures relevant to this role, ensuring you are fully aware of your responsibilities within these policies To be aware of your responsibilities in relation to safeguarding children and vulnerable adults. To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role. Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. Ensure that all enquiries are dealt with quickly and efficiently (within 24 hours). Follow up all enquiries in a timely and professional way to ensure efficient outcome. Assist with the clinic preparation of patient notes, creating new patient files as and when required. Create Outpatient bookings on system for all payors types, reschedule, cancellations and follow up appointments when required ensuring Minimum Data Set are captured. Update the PMS when patients attend appointments or are admitted ensuring that minimum data set is captured and the terms and conditions are agreed by patient. Collection of patient payments when required (sundry accounts, self-pay patients, shortfalls and previous outstanding debt). Book follow-up appointments on the PMS system where required. Reschedule appointments within the theatre diary and contact the patients electronically. Process surgery booking forms and prepare Theatre ensuring information from booking forms are accurately recorded. Follow up all enquiries in a timely and professional way to ensure efficient outcome. Have full knowledge of the layout of the hospital, all departments and senior personnel to enable correct directing of visitors, contractors etc. Confidentiality To safeguard at all times confidentiality of information relating to patients and staff and have a sound understanding of the Confidentiality Act 1998 and be familiar with the NHS Confidentiality guidelines. Complaints To help in the management of complaints and ensure documentation is up to date. To be familiar with the National Care Standards Commission guidelines for complai

Person Specification

Qualifications

Essential

• Please refer to job advert

Desirable

• NVQ Level 3 in Customer service/ Business administration

Experience

Essential

• Minimum of three years working within an administration role
• Previous experience of customer service

Desirable

• Experience of working with the private sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kinvara Private Hospital

Address

2 Clifton Lane

Rotherham

South Yorkshire

S65 2AJ

Employer's website

https://kinvarahospital.co.uk/ (Opens in a new tab)