Private Patient Co-Ordinator

Job summary

An exciting opportunity has arisen at Kinvara Private Hospital for a highly motivated and enthusiastic individual to join our Private Patient Team. We are seeking someone with a strong background in administration and customer service, ideally within a healthcare or private medical setting, who is passionate about delivering an exceptional patient experience.

In this role, you will be the single point of contact for all private patients, managing their journey from initial enquiry through to discharge. You will be responsible for building and maintaining relationships with consultants and internal stakeholders to grow self-pay and insured patient admissions in line with defined targets. Your ability to convert enquiries into bookings and maintain patient satisfaction will be key to your success.

Main duties of the job

What Were Looking For:

Proven experience in a similar role within a healthcare or patient-facing environment.

Demonstrable success in a sales, marketing, or business development role, ideally within the private medical sector.

Strong administrative skills and excellent attention to detail.

Exceptional communication skills, confident in person, over the phone, and in writing.

Ability to problem-solve, influence, and resolve conflicts diplomatically.

Experience in converting enquiries into bookings/sales with measurable results.

Knowledge of the local healthcare market and patient demographics is highly desirable.

What Youll Bring

A proven track record of growing private patient numbers or revenue in a similar setting.

Excellent IT skills, with proficiency in MS Office and web-based systems.

A polished, professional manner and a commitment to high standards of service.

The ability to multitask and manage a portfolio of patients efficiently and empathetically.

About us

Kinvara Private Hospital is a modern, boutique private hospital in Rotherham, South Yorkshire. The hospital serves the population of South Yorkshire and beyond, and is easily accessed via train, M1 and M18. Free parking is provided.

Facilities at the hospital include 21 inpatient beds, disabled-friendly rooms, 2 laminar flow operating theatres and 3 consultation rooms.

We offer the most up to date surgical treatments combined with a warm welcome and a professional and caring service from our nursing team.

We specialise in the areas of orthopaedics, cosmetic surgery, and women's health, but also undertake general surgery.