Job summary
Patient Coordinator
Our Patient Coordinators are the heart of our organisation,
connecting our patients with the service they need and looking after their
journey from referral to discharge. They are friendly, knowledgeable and
empathetic, with great attention to detail plus their work makes a difference
every day.
We're an independent provider of health services, based in
Bristol and providing services across the South West. Our aim is to provide
care closer to home in a timely way.
As well as our NHS clinics, we also provide a self-paying
Minor Surgery service, and this is where we are looking to appoint another
Patient Coordinator. Although the focus of the role will be enabling patients
to access our Minor Surgery service by matching their needs to an appropriate
surgeon, you will also provide cross cover support to our NHS services.
If this sounds like something you'd enjoy, come and join us
at GP Care.
It's a really exciting time to join GP Care as our services
grow and develop, so you could be part of shaping our future.
You'll be based at our headquarters in Aztec West, alongside
the other Patient Coordinators. We currently work on a hybrid basis with the
team coming into our office for approximately 50% of their working hours.
Working hours: up to 30 hours per week over 4 days, must
include a Friday.
For an informal chat, or to obtain more information about
the role, please contact Sarah Murphy, Senior Patient Coordinator on sarah.murphy@gpcare.org.uk.
Main duties of the job
You will work in the centralised clinical administration services based
out of Aztec West where the ability to use your own initiative, work in an
empowered manner, multitask and prioritise activity are all key. In your role as Patient Coordinator you will
be the initial point of contact, mostly by phone, for patients referred by
their GP practices into GP Cares services.
You will be responsible for receiving patient referrals and enquiries
online, via email or by telephone and managing the patient documentation
through triage to the clinic. You will
manage clinic schedules, booking patients into the appropriate clinics for
diagnostic tests, assessment and treatment while ensuring that clinic time is
managed efficiently. Excellent attention to detail is required and maintaining
confidentiality in the management of critical patient information.
About us
We pride ourselves on excellent patient care and ensure it's at the centre of everything that we do
Our values are what makes us, we continuously strive to aim HIGH
Humility
Integrity
aGility
Honesty
We offer an annual pay review as well as various learning & development opportunities
The wellbeing of our staff matters to us, and we think its the little things that count like free tea and coffee in the office, social events, parking, IT equipment that is fit for purpose and access to occupational health if needed.
We have regular forums to share ideas and innovations and really value employee feedback via our staff satisfaction surveys.
GP Care is a fast paced and dynamic environment, no 2 days are the same.
Salary and annual leave are pro rated for part time working
The first stage of the recruitment process will be a 10 minute chat with one of the Senior Patient Coordinators.
- If successful, you will then be invited to an in-person interview and EMIS test at our office in Aztec West in the week of 8th September 2025.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Job Types: Part-time, Permanent
Pay: £13.20 per hour
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Application deadline: 29/08/2025
Job description
Job responsibilities
Job
Description
Job
title: Patient Coordinator
Reports to: Patient Support Manager or Senior Patient Coordinator
Hours: up to 30 hours between 8am and
6pm, Monday to Friday (Must include a friday)
Location: 160 Aztec West, Bristol BS32 4TU
What
we do at GP Care
GP Care works in collaboration with the
NHS and partner organisations to provide a range of diagnostic and treatment
services within the Southwest Region. We
also deliver a minor surgery service for self-paying patients. To do all this we
employ a range of health care and support staff including Sonographers; Nurses;
Vascular Scientists and Health Care Assistants and a range of corporate support
staff. We have sub-contract arrangements
for Clinical Specialists to provide medical input to our services.
Job Purpose
You will work in the centralised clinical administration services based
out of Aztec West where the ability to use your own initiative, work in an
empowered manner, multitask and prioritise activity are all key. In your role as Patient Coordinator you will
be the initial point of contact, mostly by phone, for patients referred by
their GP practices into GP Cares services.
You will be responsible for receiving patient referrals and enquiries
online, via email or by telephone and managing the patient documentation
through triage to the clinic. You will
manage clinic schedules, booking patients into the appropriate clinics for
diagnostic tests, assessment and treatment while ensuring that clinic time is
managed efficiently. Excellent attention to detail is required and maintaining
confidentiality in the management of critical patient information.
Organisational Chart
Head of
Operations
Patient Support Manager
Senior Patient Coordinators
Patient Coordinators (this post)
Key Responsibilities
General
Work
as part of the GP Care team to contribute to the business in line with the
overall business plan and in accordance with specific objectives;
Represent
the organisation positively in all contacts both directly to the public and
between health professionals and managers;
Apply
your best endeavours at all times to add to the service quality, reputation,
influence and profitability of the organisation;
Provide
support to other GP Care team members on their projects where appropriate.
Specific
Manage
patient referrals or enquiries, accessing online referral systems
/ email / phone where appropriate,
to obtain required patient documentation;
Liaise
with contacts within referring GP practices to ensure that patient information
is correctly conveyed;
Enter
patient information accurately onto the appropriate patient management system,
updating patient information where appropriate e.g. EMIS
Job description
Job responsibilities
Job
Description
Job
title: Patient Coordinator
Reports to: Patient Support Manager or Senior Patient Coordinator
Hours: up to 30 hours between 8am and
6pm, Monday to Friday (Must include a friday)
Location: 160 Aztec West, Bristol BS32 4TU
What
we do at GP Care
GP Care works in collaboration with the
NHS and partner organisations to provide a range of diagnostic and treatment
services within the Southwest Region. We
also deliver a minor surgery service for self-paying patients. To do all this we
employ a range of health care and support staff including Sonographers; Nurses;
Vascular Scientists and Health Care Assistants and a range of corporate support
staff. We have sub-contract arrangements
for Clinical Specialists to provide medical input to our services.
Job Purpose
You will work in the centralised clinical administration services based
out of Aztec West where the ability to use your own initiative, work in an
empowered manner, multitask and prioritise activity are all key. In your role as Patient Coordinator you will
be the initial point of contact, mostly by phone, for patients referred by
their GP practices into GP Cares services.
You will be responsible for receiving patient referrals and enquiries
online, via email or by telephone and managing the patient documentation
through triage to the clinic. You will
manage clinic schedules, booking patients into the appropriate clinics for
diagnostic tests, assessment and treatment while ensuring that clinic time is
managed efficiently. Excellent attention to detail is required and maintaining
confidentiality in the management of critical patient information.
Organisational Chart
Head of
Operations
Patient Support Manager
Senior Patient Coordinators
Patient Coordinators (this post)
Key Responsibilities
General
Work
as part of the GP Care team to contribute to the business in line with the
overall business plan and in accordance with specific objectives;
Represent
the organisation positively in all contacts both directly to the public and
between health professionals and managers;
Apply
your best endeavours at all times to add to the service quality, reputation,
influence and profitability of the organisation;
Provide
support to other GP Care team members on their projects where appropriate.
Specific
Manage
patient referrals or enquiries, accessing online referral systems
/ email / phone where appropriate,
to obtain required patient documentation;
Liaise
with contacts within referring GP practices to ensure that patient information
is correctly conveyed;
Enter
patient information accurately onto the appropriate patient management system,
updating patient information where appropriate e.g. EMIS
Person Specification
Experience
Essential
- Experience of successfully working in teams
- Experience of working in a busy, complex environment
Desirable
- Experience in the healthcare sector
- Experience of bookings or scheduling
Qualifications
Essential
- English and Mathematics GCSE, A-Level or equivalent
Desirable
- Additional GCSEs or equivalent results
Person Specification
Experience
Essential
- Experience of successfully working in teams
- Experience of working in a busy, complex environment
Desirable
- Experience in the healthcare sector
- Experience of bookings or scheduling
Qualifications
Essential
- English and Mathematics GCSE, A-Level or equivalent
Desirable
- Additional GCSEs or equivalent results
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
