Job summary
The closing date for applications is 11th April 2023.
Our Patient Liaison Administrators are the heart of our organisation, connecting our patients with the service they need and looking after their journey from referral to discharge. They are friendly, knowledgeable and empathetic, with great attention to detail plus their work makes a difference every day.
If this sounds like something you'd enjoy, come and join us at GP Care.
We're an independent provider of health services, based in Bristol and providing services across the South West. Our aim is to provide care closer to home in a timely way.
It's a really exciting time to join GP Care as our services grow and develop, so you could be part of shaping our future.
Whether you are looking for full time or part time, we have a role for you. You'll be based at our headquarters in Aztec West, alongside the other Patient Liaison Administrators, and will be working on a flexible rota between 8am and 6pm, Monday to Friday.
For an informal chat, or to obtain more information about the role, please contact Nicky Leighton, Patient Support Manager on Nicky.Leighton@gpcare.org.uk.
Main duties of the job
What will you be doing?
As a Patient Liaison
Administrator, you will work as part of a team and be the first point of
contact for patients who are accessing GP Care services.
You will receive
enquires, make bookings, send information out to patients, and liaise with
other care providers.
In addition, you will use
the patient information systems to documents and record calls and undertake
tasks such as downloading e referrals. Following the clinics, you will make
onward referrals and ensure reports are sent back to the patients GP in a
timely way.
The team is supported by
two senior administrators and works alongside the service leads to ensure high
quality patient care is delivered.
What skills and
experience are required?
You will have basic
qualifications in English and Maths as would be expected for any administration
role. IT skills and the ability to learn
new systems is essential.
You will have excellent
communication skills, telephone manner and the ability to convey sensitive and
complex information effectively. You will need to feel comfortable engaging
with everyone from those who use our services right through to the management
team.
We want you to bring
fresh ideas and to tell us when you think we haven't quite got it right and
what we can do better.
You will demonstrate our
values in all that you do and recognise the importance of confidentiality having access to sensitive personal
information.
About us
We
pride ourselves on excellent patient care and ensure it's at the centre of
everything that we do
Our
values are what makes us, as we continuously strive to aim HIGH
Humility
Integrity
aGility
Honesty
We
offer an annual pay review as well as various learning & development
opportunities
The
wellbeing of our staff matters to us, and we think its the little things that
count like free tea and coffee in the office, social events, parking, IT
equipment that is fit for purpose and access to occupational health if needed.
We
have regular forums to share ideas and innovations to and believe our teams
have the ideas for innovation.
GP
Care is a fast paced and dynamic environment, no day is the same
Job description
Job responsibilities
As a Patient Liaison
Administrator, you will work as part of a team and be the first point of
contact for patients who are accessing GP Care services.
You will receive
enquires, make bookings, send information out to patients, and liaise with
other care providers.
In addition, you will use
the patient information systems to documents and record calls and undertake
tasks such as downloading e referrals. Following the clinics, you will make
onward referrals and ensure reports are sent back to the patients GP in a
timely way.
The team is supported by
two senior administrators and works alongside the service leads to ensure high
quality patient care is delivered.
What skills and
experience are required?
You will have basic
qualifications in English and Maths as would be expected for any administration
role. IT skills and the ability to learn
new systems is essential.
You will have excellent
communication skills, telephone manner and the ability to convey sensitive and
complex information effectively. You will need to feel comfortable engaging
with everyone from those who use our services right through to the management
team.
We want you to bring
fresh ideas and to tell us when you think we haven't quite got it right and
what we can do better.
You will demonstrate our
values in all that you do and recognise the importance of confidentiality having access to sensitive personal
information.
Job description
Job responsibilities
As a Patient Liaison
Administrator, you will work as part of a team and be the first point of
contact for patients who are accessing GP Care services.
You will receive
enquires, make bookings, send information out to patients, and liaise with
other care providers.
In addition, you will use
the patient information systems to documents and record calls and undertake
tasks such as downloading e referrals. Following the clinics, you will make
onward referrals and ensure reports are sent back to the patients GP in a
timely way.
The team is supported by
two senior administrators and works alongside the service leads to ensure high
quality patient care is delivered.
What skills and
experience are required?
You will have basic
qualifications in English and Maths as would be expected for any administration
role. IT skills and the ability to learn
new systems is essential.
You will have excellent
communication skills, telephone manner and the ability to convey sensitive and
complex information effectively. You will need to feel comfortable engaging
with everyone from those who use our services right through to the management
team.
We want you to bring
fresh ideas and to tell us when you think we haven't quite got it right and
what we can do better.
You will demonstrate our
values in all that you do and recognise the importance of confidentiality having access to sensitive personal
information.
Person Specification
Qualifications
Essential
- You will have basic qualifications in English and Maths as would be expected for any administration role. IT skills and the ability to learn new systems is essential.
About you
Essential
- - A genuine interest in working in the healthcare industry
- - A passion for providing great patient care through the entirety of the patients journey
- - Enthusiasm and a can do attitude
- - Attention to detail, organised and self-motivated
- - Excellent communication skills, telephone manner
- - Ability to convey sensitive and complex information effectively
Person Specification
Qualifications
Essential
- You will have basic qualifications in English and Maths as would be expected for any administration role. IT skills and the ability to learn new systems is essential.
About you
Essential
- - A genuine interest in working in the healthcare industry
- - A passion for providing great patient care through the entirety of the patients journey
- - Enthusiasm and a can do attitude
- - Attention to detail, organised and self-motivated
- - Excellent communication skills, telephone manner
- - Ability to convey sensitive and complex information effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
