Job summary
If you are looking for a new position in an organisation
where you can make a difference, one that offers the opportunity to lead and
develop the delivery of innovative clinical services, supported by a strong
team of service and clinical leads, then this may be the role for you.
You will be patient centred, proactive and a strong team
player with a track record of problem solving and delivering against key
performance indicators. With a working knowledge of contracts, budget
management, digital innovation and good governance, you will lead the committed
service delivery teams while linking closely with the clinical leads, quality
assurance, finance, performance and executive teams.
Applications close on 28th January 2024 and interviews will be held w/c 5th February 2024. The interview will be held near Aztec West Business Park and will consist of a Meet the Team and a formal interview.
Please do not hesitate to contact Joy Milliken for further information if you need it.
Main duties of the job
The post holder will
support the Director of Service Delivery in the effective and safe operational delivery
of GP Cares patient centered clinical services.
The post holder is
responsible for all aspects of the operational management and delivery of clinical
services provided.
Supported by a team of
service leads, the post holder will work and collaborate closely with senior
clinical staff, Head of Patient Safety, Quality and Improvement (PSQI) and Executive
Directors to review, develop and improve service delivery.
The post holder will
ensure that through innovative, effective and efficient operational management
we deliver patient centered services that ensure:
o Patient satisfaction and safety including equitable access to services.
o Sustainable ongoing achievement of KPIs in conjunction with the service
leads, senior clinical staff and Head of PSQI
o Employee satisfaction
o Highly and efficiently utilised clinical resources including both
directly employed and sub-contracted resources within the required budget.
o Stakeholder engagement and service improvement.
You will be accountable
for the overall delivery of relationship management with our clinical
sub-contractors and third-party suppliers driving continuous improvement of our
services through management of the Service Leads. These Service Leads in
addition will work collaboratively with external clients e.g. Commissioners,
GPs and practice staff ensuring effective communication and building of strong
relationships.
About us
GP Care is a social enterprise, based in Bristol, supporting
the delivery of diagnostic and treatment services in community settings across
the South West. The majority of services are NHS commissioned and include non-obstetric
ultrasound, DVT diagnostic and treatment service and one stop shop urology
diagnostic and treatment. We also run a private
minor surgery service for self-funding patients. While over 95% of patients each
month rate the service they receive as good or very good, GP Care is not
complacent and is always striving to do more to ensure the best treatment and
care for people using our services.
Job description
Job responsibilities
Please refer to the attached documentation to view the full job description and advert for this role.
Job description
Job responsibilities
Please refer to the attached documentation to view the full job description and advert for this role.
Person Specification
Qualifications
Essential
- Education to Degree Level or equivalent
- Management qualification
- Commitment to on-going personal development
Desirable
- Master's degree or willingness to undertake
- Evidence of post graduate development - education, training, CPD or equivalent experience
- PRINCE 2 Foundation or equivalent
Experience
Essential
- Experience of managing operational services and people in a relevant field to deliver targets across a customer/patient focussed business
- Experience of managing operating to financial targets
- Account/contract management experience
- Experience of setting and reviewing quality performance targets
- Experience of managing within a complex environment
- Report writing and presenting information to different audiences
Desirable
- Knowledge of Service Improvement tools and techniques
- Understanding of NHS environment
- Knowledge of information governance and CQC requirements
- Relevant IT experience to health care or related field e.g. Choose & book, EMIS, PACS, RIS
- Experience of managing or supporting logistical functions
- Board level report writing
Other factors
Essential
- Current driving licence, with access to a car with appropriate insurance cover
- Prepared to travel and to occasionally work out of hours as work demands
- Manage working to tight deadlines
- Adaptable
- Strong commitment and high level of integrity
- Subject to enhanced DBS check
Skills
Essential
- Excellent leadership, people management, communication and influencing skills at a senior level
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
- Ability to build and maintain strong client relationships and effective working relationships at operational, through to strategic managerial levels
- Excellent interpersonal communication, negotiation and influencing skills
- Confident working with clinicians in a health care environment and ability to recognise when to seek professional advice
- Excellent analytical and numerical skills
- Political awareness and strategic thinker
- Ability to remain calm and confident under pressure
- IT literacy in Microsoft applications with experience of spreadsheets and data manipulation
- Evidence of digital innovation
- Ability to analyse problems and develop practical solutions
Desirable
- Track history of business development
- Financial analysis and forecasting experience
- Strong commercial understanding and previous accountability for profit targets
Personal qualities and behaviours
Essential
- Values differences; regards people as individuals and appreciates the value of diversity in the workplace
- Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate
- Able to establish, develop and maintain positive relationships with others both internally and externally
- Personal resilience and ability to ask for help when needed
Desirable
- Mentor/ coaching approach
Person Specification
Qualifications
Essential
- Education to Degree Level or equivalent
- Management qualification
- Commitment to on-going personal development
Desirable
- Master's degree or willingness to undertake
- Evidence of post graduate development - education, training, CPD or equivalent experience
- PRINCE 2 Foundation or equivalent
Experience
Essential
- Experience of managing operational services and people in a relevant field to deliver targets across a customer/patient focussed business
- Experience of managing operating to financial targets
- Account/contract management experience
- Experience of setting and reviewing quality performance targets
- Experience of managing within a complex environment
- Report writing and presenting information to different audiences
Desirable
- Knowledge of Service Improvement tools and techniques
- Understanding of NHS environment
- Knowledge of information governance and CQC requirements
- Relevant IT experience to health care or related field e.g. Choose & book, EMIS, PACS, RIS
- Experience of managing or supporting logistical functions
- Board level report writing
Other factors
Essential
- Current driving licence, with access to a car with appropriate insurance cover
- Prepared to travel and to occasionally work out of hours as work demands
- Manage working to tight deadlines
- Adaptable
- Strong commitment and high level of integrity
- Subject to enhanced DBS check
Skills
Essential
- Excellent leadership, people management, communication and influencing skills at a senior level
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
- Ability to build and maintain strong client relationships and effective working relationships at operational, through to strategic managerial levels
- Excellent interpersonal communication, negotiation and influencing skills
- Confident working with clinicians in a health care environment and ability to recognise when to seek professional advice
- Excellent analytical and numerical skills
- Political awareness and strategic thinker
- Ability to remain calm and confident under pressure
- IT literacy in Microsoft applications with experience of spreadsheets and data manipulation
- Evidence of digital innovation
- Ability to analyse problems and develop practical solutions
Desirable
- Track history of business development
- Financial analysis and forecasting experience
- Strong commercial understanding and previous accountability for profit targets
Personal qualities and behaviours
Essential
- Values differences; regards people as individuals and appreciates the value of diversity in the workplace
- Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate
- Able to establish, develop and maintain positive relationships with others both internally and externally
- Personal resilience and ability to ask for help when needed
Desirable
- Mentor/ coaching approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
