Job summary
Our mission
At STEPS Rehabilitation, our mission is to enable individuals to reach their fullest potential following catastrophic injury or illness, through expert, compassionate, and cutting-edge rehabilitation. We deliver bespoke, evidence-based therapies, led by an exceptional interdisciplinary team, to achieve the highest standards of recovery and quality of life.
We build strong partnerships with clients, their families, and external professionals from the outset ensuring rehabilitation programmes, discharge planning, communication, and support are seamless from day one.
As a nationally recognised, multi-award-winning residential centre for neurological and complex trauma rehabilitation, we welcome individuals aged 16 and over from across the UK and beyond.
Our work sets benchmarks in clinical excellence, innovation, and research in neurorehabilitation.
Main duties of the job
A message from your Head of Department: Vicki Ridgewell, Head of Nursing
Welcome to the Rehabilitation Assistant (RA) team at STEPS. You will be joining a dedicated, compassionate, and skilled team committed to supporting individuals on their journey to recovery and independence.
Our team plays a vital role in delivering person-centred care, promoting rehabilitation goals, and creating a safe and empowering environment for our clients. You will work closely with nurses, therapists, and other professionals to ensure each client receives the highest standard of support tailored to their individual needs.
What does success in this role look like?
Supporting clients to achieve meaningful progress in their rehabilitation
Demonstrating professionalism, empathy, and reliability in every interaction
Upholding the Code of Conduct for Rehabilitation Assistants (RAs)
Building trusting relationships with clients and colleagues
Supporting new and junior team members to grow and thrive within the service
We are proud of the culture weve builtone that values respect, accountability, and continuous improvement. Your contribution will be essential in helping us maintain and grow that culture.
About us
Our philosophy
We believe recovery is a truly collaborative journey, involving not only each individual but also their families and friends, who support their efforts every step of the way. We engage everyone as much as they wish in this process.
By harnessing each persons unique drive and determination, alongside our clinical expertise, unwavering care, and a blend of cutting-edge technologies, traditional therapies, and comprehensive residential rehabilitation, we strive to achieve the best possible outcomes.
We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover and thrive.
Our people
We know that exceptional care begins with exceptional people. Thats why we have built a specialist interdisciplinary team, who bring not only skill and experience, but real compassion to every interaction. We employ 180+ team members in both clinical positions and in business support roles and we are proud of the culture we have established where all team members share our philosophy, values and dedication to delivering excellent client care.
Our team is united by a common purpose, dedicated to continually learning from one another, and committed to giving their utmost for those we support. We invest and nurture the development of our team, and through training, shared learning, and research, we give them the tools to grow, stay inspired, and remain at the forefront of their area of work.
Job description
Job responsibilities
This Job description is an outline which reflects the present requirements of the post and is not intended to be exhaustive list of duties the post holder will be expected to fulfil.
To provide a high standard of personal care to STEPS clients in line with their care and rehabilitation plans.
To assist with nursing care as instructed by the nursing team, including bathing, bed making, assisting with eating and drinking and helping with meals as necessary.
To provide rehabilitation support to STEPS clients in line with their rehabilitation plans, often providing a first port of call for clients needs.
To work with and support an inter-disciplinary team of nurses, physiotherapists, speech and language therapists, psychology team and occupational therapists delivering care and rehabilitation
To deliver (where appropriate and asked to do so) or support delivery of rehabilitation sessions for STEPS clients.
To provide feedback to the senior team on how clients are progressing with their rehabilitation, escalating issues and concerns in accordance with STEPS Policies and Procedures.
To deliver in accordance with STEPS procedures and policies at all times
Additional duties as assigned by either the Senior Rehabilitation assistant and / or Senior Nurse on duty
Communication
To effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS.
To communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs.
To develop effective relationships with patients, carers, staff, suppliers and others as from time to time may be required.
People & organisational development
To advocate for yourself with regards to your own training and development, feeding back during supervision when you feel more training or support is required and attending support sessions available.
To interact with the team when allocating work.
To effectively support your colleagues and new starters in the RA Team in line with the STEPS values.
Job description
Job responsibilities
This Job description is an outline which reflects the present requirements of the post and is not intended to be exhaustive list of duties the post holder will be expected to fulfil.
To provide a high standard of personal care to STEPS clients in line with their care and rehabilitation plans.
To assist with nursing care as instructed by the nursing team, including bathing, bed making, assisting with eating and drinking and helping with meals as necessary.
To provide rehabilitation support to STEPS clients in line with their rehabilitation plans, often providing a first port of call for clients needs.
To work with and support an inter-disciplinary team of nurses, physiotherapists, speech and language therapists, psychology team and occupational therapists delivering care and rehabilitation
To deliver (where appropriate and asked to do so) or support delivery of rehabilitation sessions for STEPS clients.
To provide feedback to the senior team on how clients are progressing with their rehabilitation, escalating issues and concerns in accordance with STEPS Policies and Procedures.
To deliver in accordance with STEPS procedures and policies at all times
Additional duties as assigned by either the Senior Rehabilitation assistant and / or Senior Nurse on duty
Communication
To effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS.
To communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs.
To develop effective relationships with patients, carers, staff, suppliers and others as from time to time may be required.
People & organisational development
To advocate for yourself with regards to your own training and development, feeding back during supervision when you feel more training or support is required and attending support sessions available.
To interact with the team when allocating work.
To effectively support your colleagues and new starters in the RA Team in line with the STEPS values.
Person Specification
Experience
Essential
- Experience of working with people with care and/or rehabilitation needs (paid or voluntary)
- Competent user of a range of IT software packages and ability to learn new systems quickly
Desirable
- Experience working within a care / rehabilitation setting
- Experience working with people with complex care needs
- Experience communicating with people with complex communication needs and ability to adapt accordingly
- Client record keeping experience
- Understanding of the CQC Regulations & The Health & Social Care Act
- Experience working in private rehabilitation
- Experience as a fire warden
Qualifications
Essential
- GCSE Maths and English grade C/4 or above
- Care certificate (if not a holder of NVQ in Health and Social Care)
Desirable
- NVQ II or equivalent qualification
- First aid training
- Safeguarding Level 2 or 3
- Full UK driving licence with no more than 3 points
Skills & Attributes
Essential
- To be able to deliver care in a way which is positive, engaging, respectful, and mindful of client dignity at all times
- Excellent problem-solving skills
- Excellent communicator both written and verbal / demonstrate excellent listening skills
- Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working
- Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues.
- Excellent written and verbal communication (English Language)
Desirable
- Knowledge of Data Protection Regulations in the UK & client confidentiality principles
Person Specification
Experience
Essential
- Experience of working with people with care and/or rehabilitation needs (paid or voluntary)
- Competent user of a range of IT software packages and ability to learn new systems quickly
Desirable
- Experience working within a care / rehabilitation setting
- Experience working with people with complex care needs
- Experience communicating with people with complex communication needs and ability to adapt accordingly
- Client record keeping experience
- Understanding of the CQC Regulations & The Health & Social Care Act
- Experience working in private rehabilitation
- Experience as a fire warden
Qualifications
Essential
- GCSE Maths and English grade C/4 or above
- Care certificate (if not a holder of NVQ in Health and Social Care)
Desirable
- NVQ II or equivalent qualification
- First aid training
- Safeguarding Level 2 or 3
- Full UK driving licence with no more than 3 points
Skills & Attributes
Essential
- To be able to deliver care in a way which is positive, engaging, respectful, and mindful of client dignity at all times
- Excellent problem-solving skills
- Excellent communicator both written and verbal / demonstrate excellent listening skills
- Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working
- Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues.
- Excellent written and verbal communication (English Language)
Desirable
- Knowledge of Data Protection Regulations in the UK & client confidentiality principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
