Job summary
We are looking for an experienced and compassionate Clinical
Manager to lead our Sexual Assault Referral Centre (SARC) service.
This pivotal role involves managing and coordinating the delivery of a
high-quality, 24/7 forensic and healthcare service for victims of rape and
sexual assault ensuring care is delivered with empathy, professionalism, and
in line with national guidelines and contractual requirements.
You will be responsible for leading a dedicated
multidisciplinary team, maintaining clinical governance standards, overseeing
service development, and ensuring compliance with CQC and other regulatory
frameworks.
Main duties of the job
- Lead and manage the SARC team to deliver high-quality, patient-centred services.
- Oversee clinical governance, audits, training, and quality assurance activities.
- Act as the CQC Registered Manager ensuring service compliance and safety.
- Promote and represent the SARC service to partner agencies and stakeholders.
- Manage budgets, staffing, rotas, and performance in line with contractual obligations.
- Investigate and respond to incidents and complaints with professionalism and care.
- Carry out forensic examinations when required, adhering to FFLM, NMC, and PHL Group guidelines.
- Act as the Safeguarding Lead, ensuring all concerns are managed in line with policy.
- Support and develop team members through supervision, appraisals, and training.
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
To lead, manage and coordinate the delivery of the SARC service in
accordance with Contractual Obligations, National guidelines and
Local Targets, and play a pivotal role in its continued development
within budgetary restraints. To provide acute forensic examinations
for victims of rape and sexual assault in accordance with PHL Group,
FFLM and NMC guidelines and the NMC code of conduct.
- To effectively lead, manage and co-ordinate the SARC team in
the delivery of the SARC service which aims to improve Health
and Criminal Justice outcomes for victims of sexual assault in
accordance with Contractual obligations, National guidelines and
local targets.
- To evaluate and assess provision of service feeding back monthly
date and annual reports to Commissioners, Stakeholders and
PHL Group.
- To implement changes in practice when required and work
towards continuous improvement within budgetary restraints.
- To promote the SARC service with partner agencies, other
professionals and the community.
- Investigate any complaints and instigate appropriate response
and action with support of Director of Operations.
- To lead Clinical Governance activity within the SARC Team,
including training, clinical audit, and managing clinical incidents
and complaints.
- To be the CQC Registered Manager for the Service and ensure
compliance
- To ensure the secure storage of forensic samples, documentation
and records in accordance with Health and Criminal Justice
legislation.
- Responsible for the SARCs medicine management.
- To ensure effective use of human, financial and physical
resources in the delivery of a 24/7 service.
- To ensure coverage of on-call rotas and take action where there
are gaps.
- To liaise with HR to manage sickness and absence, annual leave,
grievance, disciplinary and capability procedures.
- To authorise staff timesheets (where applicable). Travel and
Expenses.
- Responsible for the recruitment, selection and induction of new
staff in liaison with the Recruitment team and HR.
- To undertake staff appraisals, 1:1 meetings and chair team
meetings.
- To support the professional development of the SARC Team by
developing, delivering or sourcing relevant training courses,
events and conferences.
- To use own skills flexibly to create new initiatives and
development as appropriate within budgetary constraints.
- To develop local policies, protocols and guidelines.
- To be the Safeguarding Lead for the service and ensure
safeguarding procedures are followed and information is shared
with relevant teams when safeguarding concerns are raised.
- To engage clients with an evaluation of the service and implement
any relevant changes.
- To carry out forensic examinations when required of victims of
rape and sexual assault in accordance with PHL Group, FFLM
and NMC guidelines.
- To practice as an autonomous practitioner exercising independent
and objective clinical judgement within professional guidelines
and code of conduct.
- To treat all SARC clients with courtesy, consideration, care and
respect and give appropriate care and treatment in accordance
with best practice.
- To work with and liaise with the Crisis Worker and Specially
trained officer to ensure that the client feels in control and the
service is tailored to their needs.
- To obtain fully informed consent for all procedures from the SARC
client.
- To take relevant forensic samples as per FFLM guidelines
ensuring the chain of evidence, document injuries, complete
aftercare risk assessments; pregnancy, blood-borne virus, mental
health and safeguarding.
- To administer any relevant medication under PHL Groups PGDs.
- To complete all documentation as per local guidelines including a
FFLM Proforma and an Aftercare Form, and store securely as per
local guidelines.
- To maintain confidentiality at all times, adhering to data protection
and maintaining Caldicott guidelines at all times.
- To complete written statements as soon as practically possible,
when requested by PHL Group.
- To attend court when requested to as a professional witness.
- To maintain their SARC Training Matrix by attending quarterly
peer supervision, peer review, appraisals, undertaking quarterly
reflective practice, completing mandatory training and attending
relevant training, events and conferences.
- To work towards acquiring the LSOM qualification or equivalent.
- Responsible for personal continued professional development.
- To adhere to policies and procedures produced by PHL Group
and The SARC.
- Participate in bi annual Personal Development Review (PDR).
- Carry out any reasonable request from your Line Manager.
Job description
Job responsibilities
To lead, manage and coordinate the delivery of the SARC service in
accordance with Contractual Obligations, National guidelines and
Local Targets, and play a pivotal role in its continued development
within budgetary restraints. To provide acute forensic examinations
for victims of rape and sexual assault in accordance with PHL Group,
FFLM and NMC guidelines and the NMC code of conduct.
- To effectively lead, manage and co-ordinate the SARC team in
the delivery of the SARC service which aims to improve Health
and Criminal Justice outcomes for victims of sexual assault in
accordance with Contractual obligations, National guidelines and
local targets.
- To evaluate and assess provision of service feeding back monthly
date and annual reports to Commissioners, Stakeholders and
PHL Group.
- To implement changes in practice when required and work
towards continuous improvement within budgetary restraints.
- To promote the SARC service with partner agencies, other
professionals and the community.
- Investigate any complaints and instigate appropriate response
and action with support of Director of Operations.
- To lead Clinical Governance activity within the SARC Team,
including training, clinical audit, and managing clinical incidents
and complaints.
- To be the CQC Registered Manager for the Service and ensure
compliance
- To ensure the secure storage of forensic samples, documentation
and records in accordance with Health and Criminal Justice
legislation.
- Responsible for the SARCs medicine management.
- To ensure effective use of human, financial and physical
resources in the delivery of a 24/7 service.
- To ensure coverage of on-call rotas and take action where there
are gaps.
- To liaise with HR to manage sickness and absence, annual leave,
grievance, disciplinary and capability procedures.
- To authorise staff timesheets (where applicable). Travel and
Expenses.
- Responsible for the recruitment, selection and induction of new
staff in liaison with the Recruitment team and HR.
- To undertake staff appraisals, 1:1 meetings and chair team
meetings.
- To support the professional development of the SARC Team by
developing, delivering or sourcing relevant training courses,
events and conferences.
- To use own skills flexibly to create new initiatives and
development as appropriate within budgetary constraints.
- To develop local policies, protocols and guidelines.
- To be the Safeguarding Lead for the service and ensure
safeguarding procedures are followed and information is shared
with relevant teams when safeguarding concerns are raised.
- To engage clients with an evaluation of the service and implement
any relevant changes.
- To carry out forensic examinations when required of victims of
rape and sexual assault in accordance with PHL Group, FFLM
and NMC guidelines.
- To practice as an autonomous practitioner exercising independent
and objective clinical judgement within professional guidelines
and code of conduct.
- To treat all SARC clients with courtesy, consideration, care and
respect and give appropriate care and treatment in accordance
with best practice.
- To work with and liaise with the Crisis Worker and Specially
trained officer to ensure that the client feels in control and the
service is tailored to their needs.
- To obtain fully informed consent for all procedures from the SARC
client.
- To take relevant forensic samples as per FFLM guidelines
ensuring the chain of evidence, document injuries, complete
aftercare risk assessments; pregnancy, blood-borne virus, mental
health and safeguarding.
- To administer any relevant medication under PHL Groups PGDs.
- To complete all documentation as per local guidelines including a
FFLM Proforma and an Aftercare Form, and store securely as per
local guidelines.
- To maintain confidentiality at all times, adhering to data protection
and maintaining Caldicott guidelines at all times.
- To complete written statements as soon as practically possible,
when requested by PHL Group.
- To attend court when requested to as a professional witness.
- To maintain their SARC Training Matrix by attending quarterly
peer supervision, peer review, appraisals, undertaking quarterly
reflective practice, completing mandatory training and attending
relevant training, events and conferences.
- To work towards acquiring the LSOM qualification or equivalent.
- Responsible for personal continued professional development.
- To adhere to policies and procedures produced by PHL Group
and The SARC.
- Participate in bi annual Personal Development Review (PDR).
- Carry out any reasonable request from your Line Manager.
Person Specification
Experience
Essential
- Registered Nurse / Midwife with 4 years post-reg experience
- Experience of working as an Autonomous Practitioner
- Clinical Governance knowledge and experience
- Team Leader and Management experience in Healthcare
- Enhanced DBS Disclosure and Police Vetting
- Speculum Examination skills
- Venepuncture
- Good Understanding of Confidentiality and Information
Desirable
- Statement writing and giving evidence experience
- Service Development and delivery
- Experience of CQC Registration and Standards
- Sexual Health
- Womens Health
- Forensic Awareness
- Working with Vulnerable Groups
Person Specification
Experience
Essential
- Registered Nurse / Midwife with 4 years post-reg experience
- Experience of working as an Autonomous Practitioner
- Clinical Governance knowledge and experience
- Team Leader and Management experience in Healthcare
- Enhanced DBS Disclosure and Police Vetting
- Speculum Examination skills
- Venepuncture
- Good Understanding of Confidentiality and Information
Desirable
- Statement writing and giving evidence experience
- Service Development and delivery
- Experience of CQC Registration and Standards
- Sexual Health
- Womens Health
- Forensic Awareness
- Working with Vulnerable Groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
