Job summary
We are seeking a passionate and experienced Clinical Lead to join our Urgent Care Services team. In this pivotal role, you will provide dedicated professional medical leadership, drive clinical excellence, and ensure the delivery of safe, high-quality services. You will be responsible for various services including CAS, 111 First, Covid Medicines Delivery Service, and Home Visiting Services.
As a Clinical Lead for PHL Healthcare Urgent Care Services, your role is pivotal in providing dedicated professional medical leadership of the medical team and driving clinical excellence in the services provided.
- Provide expert and credible professional leadership to your medical team.
- Ensure professional governance and leadership, promoting a culture of compassion, trust, and openness.
- Oversee job planning, appraisals, and revalidation of medical staff.
- Support the medical teams learning and development, ensuring compliance with mandatory training.
Main duties of the job
As
a Clinical Lead for PHL Healthcare Urgent Care Services (CAS, 111 First, Covid
Medicines Delivery Service, Home Visiting Services), your role is pivotal in
providing dedicated professional medical leadership of the medical team and
driving clinical excellence in the services provided.
You will be accountable for the delivery of safe, and high-quality services. You
will lead with integrity and truly care while always displaying
compassion and advocacy for the patient. As a patient advocate you will commit
to our culture that we continuously learn, listening to patients and strive to
always be better. Your role therefore is crucial to improving the quality and
value of care and shaping the PHL Healthcare organisational culture and
strategic vision and communicating these to staff on the front line.
You have a shared
responsibility for strategy, governance, quality, and operational decisions
within the leadership team for the services and working closely with Clinical
Director.
As an
experienced medical leader, you consistently exemplify genuine respect in your
leadership approach. You are authentic, and live our Team First values, collaboration
effectively with your team and committed to ensuring compliance with PHL Group
governance framework and the IHPN Medical Practitioners Assurance Framework and
other relevant medical regulatory requirements.
About us
PHL Group was founded
in 2009 by a team of commercial partners and experienced General Practitioners
with a clear vision of providing services that would contribute to and benefit
the local healthcare economy. PHL (formerly
known as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolved
from the former Out of Hours model, for localities in Hampshire and the Isle of
Wight. All of the core services which look after patients with an urgent healthcare
need are joined up together, and PHL work closely with system partners such as South
Central Ambulance Service. The services we operate include call handling,
telephone clinical assessment, out of hours home visiting services and some face-to-face
Primary Care appointments services in Hampshire. In 2021 a newly formed
Healthcare Division was created and incorporates PHLs Urgent Care, Primary
Care and Youla Care Concierge Services. The new division combines PHL's
healthcare operations into one team and utilises internal and external
resources efficiently to achieve our organisations vision: to be an innovative
healthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
- Medical Leadership and Management
- Provision
of expert and credible professional leadership to your medical team and advice
to PHL Healthcare Senior Management Team, Quality Committee, and other
appropriate sub committees when required.
- Professional governance and leadership of doctors working
within your services ensuring a culture of compassion, trust and openness and
accountability for delivery of strategic direction, values and objectives.
- In collaboration with HR and the Governance
team ensure that effective systems are in place for job planning, appraisals,
and revalidation of medical staff and practicing privileges where appropriate.
- Encourage and support the medical team
to take responsibility for their own learning and development and be compliant
with mandatory training and learning from audit, complaints, incidents etc.
- Lead on the strategy for safe recruitment,
selection, induction of the doctors under your professional leadership and management,
ensuing that they are suitably qualified and trained and are competent and
capable for their role and responsibility.
- Ensure that the performance of medical
staff is conducive to the delivery of the services objectives and the values of
take the lead in implementing processes that identify, support and manage
poorly performing doctors.
- Lead on any disciplinary and
performance issues within the services medical workforce in line with PHL policy
- Responsible for promoting the health
and wellbeing of the clinical team.
- Is resilient and able to provide
effective leadership to the team, including in situations that are unfamiliar,
complex and unpredictable.
- Provide teaching,
mentorship and coaching as appropriate.
- Work
collaboratively with PHL Healthcare Clinical Director to deliver objectives and
clinical strategy.
Clinical Governance- To work with the Governance Team and take accountability for
the implementation and delivery of key clinical governance processes within healthcare
services in line with PHL Group governance framework, IHPN Medical Practitioner
Assurance Framework requirements and other appropriate regulatory requirements.
- To consider with regard to Governance: NHS Standards for
Health across England and other appropriate nations, Infection Control,
Caldicott, Clinical Incident Reporting/Patient Safety Events, Safeguarding
Children and Adults, patient experience, Complaints (not an exhaustive list)
that you deliver compliance and adherence to the required regulation and
standards.
- Where applicable support the Registered Manager in CQC
compliance
- To lead on evidencing clinical effectiveness, quality
outcome measures and patient safety within the services, supporting areas such
as clinical audit. Participate in national and international benchmarking
activities to drive clinical improvement.
- Ensure
training, significant events, complaints, audits, surveys and other
professional service development activities are achieved to ensure the safe
delivery of your services.
- Involvement in regular
Quality Assurance meetings with external partners such as ICBs.
- Support
quality improvement initiatives within the clinical workforce.
- Undertaking
investigations of complaints and suspected incidents within the service where
appropriate.
Job description
Job responsibilities
- Medical Leadership and Management
- Provision
of expert and credible professional leadership to your medical team and advice
to PHL Healthcare Senior Management Team, Quality Committee, and other
appropriate sub committees when required.
- Professional governance and leadership of doctors working
within your services ensuring a culture of compassion, trust and openness and
accountability for delivery of strategic direction, values and objectives.
- In collaboration with HR and the Governance
team ensure that effective systems are in place for job planning, appraisals,
and revalidation of medical staff and practicing privileges where appropriate.
- Encourage and support the medical team
to take responsibility for their own learning and development and be compliant
with mandatory training and learning from audit, complaints, incidents etc.
- Lead on the strategy for safe recruitment,
selection, induction of the doctors under your professional leadership and management,
ensuing that they are suitably qualified and trained and are competent and
capable for their role and responsibility.
- Ensure that the performance of medical
staff is conducive to the delivery of the services objectives and the values of
take the lead in implementing processes that identify, support and manage
poorly performing doctors.
- Lead on any disciplinary and
performance issues within the services medical workforce in line with PHL policy
- Responsible for promoting the health
and wellbeing of the clinical team.
- Is resilient and able to provide
effective leadership to the team, including in situations that are unfamiliar,
complex and unpredictable.
- Provide teaching,
mentorship and coaching as appropriate.
- Work
collaboratively with PHL Healthcare Clinical Director to deliver objectives and
clinical strategy.
Clinical Governance- To work with the Governance Team and take accountability for
the implementation and delivery of key clinical governance processes within healthcare
services in line with PHL Group governance framework, IHPN Medical Practitioner
Assurance Framework requirements and other appropriate regulatory requirements.
- To consider with regard to Governance: NHS Standards for
Health across England and other appropriate nations, Infection Control,
Caldicott, Clinical Incident Reporting/Patient Safety Events, Safeguarding
Children and Adults, patient experience, Complaints (not an exhaustive list)
that you deliver compliance and adherence to the required regulation and
standards.
- Where applicable support the Registered Manager in CQC
compliance
- To lead on evidencing clinical effectiveness, quality
outcome measures and patient safety within the services, supporting areas such
as clinical audit. Participate in national and international benchmarking
activities to drive clinical improvement.
- Ensure
training, significant events, complaints, audits, surveys and other
professional service development activities are achieved to ensure the safe
delivery of your services.
- Involvement in regular
Quality Assurance meetings with external partners such as ICBs.
- Support
quality improvement initiatives within the clinical workforce.
- Undertaking
investigations of complaints and suspected incidents within the service where
appropriate.
Person Specification
Qualifications
Essential
- MBBS or equivalent medical degree
- Full registration with GMC
- Certification of Completion of Training
- (JCPTGP/PMETB)
- Inclusion on Performers List
- MRCGP
- Evidence of a commitment to on-going
- personal & professional development.
- Must be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation. (such as BLS, level 3 adult and children safeguarding and Information Governance etc)
- Possess a valid UK work permit (if
- appropriate)
- Up to date with clinical practice
Experience
Essential
- Experience in Primary Care
- Experience in an urgent care setting such as an Urgent Treatment Centre or Out of Hours.
- Clinical Leadership experience
- Experience of working in a multi-disciplinary team including mentoring of junior staff.
- Experience of audit and improving patient care
Person Specification
Qualifications
Essential
- MBBS or equivalent medical degree
- Full registration with GMC
- Certification of Completion of Training
- (JCPTGP/PMETB)
- Inclusion on Performers List
- MRCGP
- Evidence of a commitment to on-going
- personal & professional development.
- Must be able to demonstrate and meet competencies of all mandatory training as required within the policies of the organisation. (such as BLS, level 3 adult and children safeguarding and Information Governance etc)
- Possess a valid UK work permit (if
- appropriate)
- Up to date with clinical practice
Experience
Essential
- Experience in Primary Care
- Experience in an urgent care setting such as an Urgent Treatment Centre or Out of Hours.
- Clinical Leadership experience
- Experience of working in a multi-disciplinary team including mentoring of junior staff.
- Experience of audit and improving patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
