Partnering Health Ltd

Receptionist - Ringwood

This job is now closed

Job summary

PHL Group are looking for a Receptionist to work in Ringwood Medical Practice. As a key member of the team at PHL Group, your role is very important as the first point of contact for our patients.

The post holder will be a kind and empathetic person and you will be expected to take control and be accountable for the given situation. Always ensuring you are treating every patient with respect and providing confidence in our ability to deliver a great and caring service.

Hours

This is a part time post, the hours are Monday and Friday 6:15pm - 9:45pm.

We are looking for suitable candidates who can commit to these hours on a weekly basis.

Main duties of the job

The main duties and responsibilities of this role include;

Answering the telephone promptly and deal with all enquiries, maintaining confidentiality at all times.
You will efficiently manage patient and customer interactions, keeping them informed and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
Ensure the reception are is kept tidy and clear and all areas are safe and secure.

About us

PHL Group are an established healthcare organisation responsible for providing a variety of urgent and primary care services across Hampshire. These services include the Urgent Treatment Centre, Lymington, which sees around 30,000 patients per year. PHL Group is also responsible for several other vital services within Hampshire and is equipped to offer acute and primary care services to a high standard.

Recently, the Ministry of Defence has recognised PHL Group with a bronze award for our work with service leavers and the Armed Forces Corporate Covenant.

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, PHL Group can also offer you:

Generous holiday allowance
Sick Pay
Long service award
Bike 2 work scheme
Employee Assistance Programme
NHS and Blue Light discounts
Family friendly policy
Employee recognition.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

Date posted

10 November 2023

Pay scheme

Other

Salary

£10.42 to £11.28 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0062-23-0200

Job locations

Ringwood Medical Practice

The Close

Ringwood

Hampshire

BH24 1JY

Job description

Job responsibilities

The role of the successful applicant will be to:

Book patients in on arrival for Appointments+ appointments.
Where appropriate, book patients into fracture clinics internally and externally.
Monitor the electronic booking system and liaise with the duty team lead with any workload concerns.
Manage the expectations of the patients who are waiting.
Answer the phone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
Perform receptionist duties as required by the duty team leader or your line manager, to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.
Ensure the reception area is kept tidy and all areas are clear, safe and secure.
Accurately logging in/out of prescriptions in a timely manner.
Maintain stationary stocks
Ensure mandatory training is kept up-to-date in line with PHL policies and procedures.

Job description

Job responsibilities

The role of the successful applicant will be to:

Book patients in on arrival for Appointments+ appointments.
Where appropriate, book patients into fracture clinics internally and externally.
Monitor the electronic booking system and liaise with the duty team lead with any workload concerns.
Manage the expectations of the patients who are waiting.
Answer the phone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
Perform receptionist duties as required by the duty team leader or your line manager, to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.
Ensure the reception area is kept tidy and all areas are clear, safe and secure.
Accurately logging in/out of prescriptions in a timely manner.
Maintain stationary stocks
Ensure mandatory training is kept up-to-date in line with PHL policies and procedures.

Person Specification

Experience

Essential

Relevant reception, customer service or administration experience. An empathetic and compassionate nature to care for people from different backgrounds. The ability to communicate effectively and demonstrate sensitivity when dealing with patients and the wider multi-disciplinary team. Good standard of literacy. Ability to work without close supervision. Ability to use Microsoft office and other IT systems and databases.

Desirable

Previous experience of working with Adastra and EMIS.

Person Specification

Experience

Essential

Relevant reception, customer service or administration experience. An empathetic and compassionate nature to care for people from different backgrounds. The ability to communicate effectively and demonstrate sensitivity when dealing with patients and the wider multi-disciplinary team. Good standard of literacy. Ability to work without close supervision. Ability to use Microsoft office and other IT systems and databases.

Desirable

Previous experience of working with Adastra and EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

Ringwood Medical Practice

The Close

Ringwood

Hampshire

BH24 1JY

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Partnering Health Ltd

Address

Ringwood Medical Practice

The Close

Ringwood

Hampshire

BH24 1JY

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)