Partnering Health Ltd

Receptionist - Urgent Treatment Centre

This job is now closed

Job summary

PHL are looking for a Receptionist to work in the Urgent Treatment Centre in Lymington. As a key member of the team at PHL, your role is very important as the first point of contact for our patients.

A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.

Hours

24.5 hours per week. The position holder must be able to work 4x 7-hour shifts one week and 3x 7-hour shifts the next week. The shifts will be a mixture of early and late i.e., 7:45 - 15:15 and 14:30 - 22:00. These hours will include weekends and bank holidays.

We are looking for suitable candidates who can commit to some or all of the hours shown above. An exact shift pattern can be discussed and confirmed at interview.

Main duties of the job

Receptionist Duties & Responsibilities:

Answering the telephone promptly and deal with all enquiries, maintaining confidentially at all times
As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
Ensure the reception area is kept tidy and all areas are safe

About us

Partnering Health Limited (PHL) recognises that its most valuable resource is its people. It is their quality and commitment that enables us to achieve our business objectives and strive to be the healthcare provider of choice. We are an experienced integrated urgent healthcare organisation responsible for providing a variety of health care services. As a key member of the team at PHL, your role is very important as the first point of contact for our patients and / or contract customers (dependent upon the service you support).

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.

Sick Pay
Long Service Award
Bike2Work Scheme
Employees Assistance Programme
NHS Discounts- Available to employees (plus the opportunity to apply for a blue light card at a cost of £5 for 5 years)
Family Friendly Policy- Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.
Employee Recognition

Date posted

13 September 2023

Pay scheme

Other

Salary

£10.42 to £11.28 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0062-23-0138

Job locations

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Job description

Job responsibilities

Your role as a receptionist at the Urgent Treatment Centre will be to:

Book patients in on arrival for walk in appointments for the Urgent Treatment Centre
Book patients in on arrival for Appointments + appointments Book where appropriate fracture clinics appointments internally and externally
Monitor the electronic booking system and liaise with Team Leader with any workload concerns
Manage expectations of the patients in the waiting area
Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times
Perform Receptionist duties as required by the Team Leader / Line Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures
Ensure the Reception area is kept tidy and all areas are safe
Accurately logging in / out of prescriptions in a timely manner.
Maintain stationery stocks
Ensure mandatory training is kept up to date in line with PHL policies and procedures

Job description

Job responsibilities

Your role as a receptionist at the Urgent Treatment Centre will be to:

Book patients in on arrival for walk in appointments for the Urgent Treatment Centre
Book patients in on arrival for Appointments + appointments Book where appropriate fracture clinics appointments internally and externally
Monitor the electronic booking system and liaise with Team Leader with any workload concerns
Manage expectations of the patients in the waiting area
Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times
Perform Receptionist duties as required by the Team Leader / Line Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures
Ensure the Reception area is kept tidy and all areas are safe
Accurately logging in / out of prescriptions in a timely manner.
Maintain stationery stocks
Ensure mandatory training is kept up to date in line with PHL policies and procedures

Person Specification

Experience

Essential

Relevant Reception / Customer Service or administration
experience, Sensitivity and empathy with people from different backgrounds, Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team, Good standard of literacy, ability to work without close supervision, ability to use Microsoft office or other databases.

Desirable

Previous experience of Adastra and EMIS would be desirable.

Person Specification

Experience

Essential

Relevant Reception / Customer Service or administration
experience, Sensitivity and empathy with people from different backgrounds, Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team, Good standard of literacy, ability to work without close supervision, ability to use Microsoft office or other databases.

Desirable

Previous experience of Adastra and EMIS would be desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Partnering Health Ltd

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)