Spire Healthcare Ltd

Ward Clerk & Reception Team Lead

The closing date is 03 April 2026

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Job summary

Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties

Main duties of the job

Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties Answer the telephone and relay accurate messages as appropriate Maintain effective communications between patients, their relatives and the team within the department Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department Reports complaints or concerns to the Nurse in charge/shift leader Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients) Assist in orientation of new staff to the ward Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times Taking and distributing accurate

About us

Ward Clerk & Reception Team Lead/Spire Leicester/Gartree/Full Time/Excellent Benefits Spire Leicester Hospital has an exciting opportunity for a Ward Clerk & Reception Team Lead to join the team on a permanent full time basis. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Details

Date posted

06 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

26138

Job locations

Gartree Road, Oadby, Leicester, LE2 2FF

Leicester

LE2 2FF


Job description

Job responsibilities

Ward Clerk & Reception Team Lead/Spire Leicester/Gartree/Full Time/Excellent Benefits Spire Leicester Hospital has an exciting opportunity for a Ward Clerk & Reception Team Lead to join the team on a permanent full time basis. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Duties and responsibilities:

  • Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties
  • Answer the telephone and relay accurate messages as appropriate
  • Maintain effective communications between patients, their relatives and the team within the department
  • Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers
  • Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department
  • Reports complaints or concerns to the Nurse in charge/shift leader
  • Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
  • With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff
  • Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes
  • Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients)
  • Assist in orientation of new staff to the ward
  • Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times
  • Taking and distributing accurate minutes for team meetings in a timely manner
  • Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated
  • Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer)
  • Booking of outpatients' appointments on the system or with the relevant hospital departments and the arranging of transport
  • Ensure discharge notes are completed by the medical staff and sent to GP's within 24 hours of discharge and results are filed prior to leaving ward
  • General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
    • Who we're looking for:
  • Experience of working in a Healthcare Setting as an administrator
  • Track record of successful delivery in a similar role, in an office and / or customer service environment
  • Understanding of medical terminology
  • Knowledge of the healthcare market
  • Excellent communication skills
    • Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
    • We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: We may close this advert early due to high volumes of interest

    Job description

    Job responsibilities

    Ward Clerk & Reception Team Lead/Spire Leicester/Gartree/Full Time/Excellent Benefits Spire Leicester Hospital has an exciting opportunity for a Ward Clerk & Reception Team Lead to join the team on a permanent full time basis. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care. Duties and responsibilities:

  • Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties
  • Answer the telephone and relay accurate messages as appropriate
  • Maintain effective communications between patients, their relatives and the team within the department
  • Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers
  • Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department
  • Reports complaints or concerns to the Nurse in charge/shift leader
  • Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
  • With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff
  • Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes
  • Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients)
  • Assist in orientation of new staff to the ward
  • Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times
  • Taking and distributing accurate minutes for team meetings in a timely manner
  • Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated
  • Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer)
  • Booking of outpatients' appointments on the system or with the relevant hospital departments and the arranging of transport
  • Ensure discharge notes are completed by the medical staff and sent to GP's within 24 hours of discharge and results are filed prior to leaving ward
  • General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
    • Who we're looking for:
  • Experience of working in a Healthcare Setting as an administrator
  • Track record of successful delivery in a similar role, in an office and / or customer service environment
  • Understanding of medical terminology
  • Knowledge of the healthcare market
  • Excellent communication skills
    • Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
    • We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: We may close this advert early due to high volumes of interest

    Person Specification

    Qualifications

    Essential

    • Experience of working in a Healthcare Setting as an administrator
    • Track record of successful delivery in a similar role, in an office and / or customer service environment
    • Understanding of medical terminology
    • Knowledge of the healthcare market
    • Excellent communication skills

    Experience

    Essential

    • Experience of working in a Healthcare Setting as an administrator
    • Track record of successful delivery in a similar role, in an office and / or customer service environment
    • Understanding of medical terminology
    • Knowledge of the healthcare market
    • Excellent communication skills
    Person Specification

    Qualifications

    Essential

    • Experience of working in a Healthcare Setting as an administrator
    • Track record of successful delivery in a similar role, in an office and / or customer service environment
    • Understanding of medical terminology
    • Knowledge of the healthcare market
    • Excellent communication skills

    Experience

    Essential

    • Experience of working in a Healthcare Setting as an administrator
    • Track record of successful delivery in a similar role, in an office and / or customer service environment
    • Understanding of medical terminology
    • Knowledge of the healthcare market
    • Excellent communication skills

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Spire Healthcare Ltd

    Address

    Gartree Road, Oadby, Leicester, LE2 2FF

    Leicester

    LE2 2FF


    Employer's website

    https://www.spirehealthcare.com/ (Opens in a new tab)

    Employer details

    Employer name

    Spire Healthcare Ltd

    Address

    Gartree Road, Oadby, Leicester, LE2 2FF

    Leicester

    LE2 2FF


    Employer's website

    https://www.spirehealthcare.com/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Senior Resourcing Partner

    George Milonas

    george.milonas@spirehealthcare.com

    08004346600

    Details

    Date posted

    06 March 2026

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    26138

    Job locations

    Gartree Road, Oadby, Leicester, LE2 2FF

    Leicester

    LE2 2FF


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