Spire Healthcare Ltd

Bank Administrator - Physiotheraphy

The closing date is 09 January 2026

Job summary

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. Administrators to work in: Physiotherapy

Main duties of the job

Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP) Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held Maintain departmental electronic and manual filing systems accurately Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. Undertake any training or development as required to acquire skills and knowledge to undertake role competently

About us

Administrator -Physiotherapy/Leicester/Oadby/Bank Ad-Hoc Shifts/Competitive Rates of Pay Spire Leicester Hospital has an exciting opportunity for a Administrator to join the Bank team. "Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services." Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Date posted

12 December 2025

Pay scheme

Other

Salary

£12 to £12 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

25468

Job locations

Gartree Road, Oadby, Leicester, LE2 2FF

Leicester

LE2 2FF

Job description

Job responsibilities

Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)

Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives

Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date

Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held

Maintain departmental electronic and manual filing systems accurately

Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines

Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information

Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.

Undertake any training or development as required to acquire skills and knowledge to undertake role competently

Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for:

Good standard of secondary education with demonstrable literacy and numeracy skills

Track record of successful delivery in a similar role, in an office and / or customer service environment

Understanding of medical terminology

Knowledge of the healthcare market

Working knowledge of SAP or a similar patient booking system

Benefits:

Bank colleagues are paid weekly

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave

Save an average of £50 per month with our free onsite car park

Access to Spire Healthcare pension

Access to Blue Light Card discounts

Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'

Wellbeing Centre access via 'Spire for You'

Free uniform

Free DBS

Full induction, including mandatory training updates

Opportunities for further training and progression into permanent posts

Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence

Doing the right thing

Caring is our passion.

Keeping it simple

Delivering on our promises

Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.