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Spire Healthcare Ltd

Inpatient Services Manager

The closing date is 16 July 2025

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Job summary

The Inpatient Services Manager will provide excellent clinical and managerial leadership and appropriate advice and support to other colleagues in the department as well as supporting the Director of Clinical Services.

Main duties of the job

Duties and Responsibilities:

  • Lead the service to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department
  • Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department
  • Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements
  • Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence
  • Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience

About us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

23162

Job locations

Chalybeate Cl, Southampton SO16 6UY

Southampton

SO16 6UY


Job description

Job responsibilities

Duties and Responsibilities:

  • Lead the service to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department
  • Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department
  • Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements
  • Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence
  • Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies
  • Promote best practice in health & safety and security
  • Maintain a high level of service
  • Promote people's equality, diversity and rights
  • Apply correct use of technology
  • Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding
  • Adhere to all relevant healthcare standards and manage issues of governance and risk effectively
  • To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above
  • Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings
  • Working in line with the Business Development Team, develop the service and deliver against targets. This will include attracting Consultants to the service
  • Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice
  • To ensure that Clinical Governance and risk management are embedded within daily practice
  • Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post
    • Who we are looking for:
  • You will be an experienced clinical Manager, ideally having experience on a busy surgical ward
  • NMC registered
  • Clinical leadership course is desirable but not essential
  • You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training
    • Contract: Permanent Hours: Combination of shifts across a 37.5 hour week - Full-time Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
    • Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
    • Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, it's more than just treating patients; it's about looking after people.

    Job description

    Job responsibilities

    Duties and Responsibilities:

  • Lead the service to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department
  • Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department
  • Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements
  • Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence
  • Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies
  • Promote best practice in health & safety and security
  • Maintain a high level of service
  • Promote people's equality, diversity and rights
  • Apply correct use of technology
  • Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding
  • Adhere to all relevant healthcare standards and manage issues of governance and risk effectively
  • To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above
  • Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings
  • Working in line with the Business Development Team, develop the service and deliver against targets. This will include attracting Consultants to the service
  • Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice
  • To ensure that Clinical Governance and risk management are embedded within daily practice
  • Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post
    • Who we are looking for:
  • You will be an experienced clinical Manager, ideally having experience on a busy surgical ward
  • NMC registered
  • Clinical leadership course is desirable but not essential
  • You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training
    • Contract: Permanent Hours: Combination of shifts across a 37.5 hour week - Full-time Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
    • Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
    • Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, it's more than just treating patients; it's about looking after people.

    Person Specification

    Qualifications

    Essential

    • Please see below

    Experience

    Essential

    • Please see below
    Person Specification

    Qualifications

    Essential

    • Please see below

    Experience

    Essential

    • Please see below

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Spire Healthcare Ltd

    Address

    Chalybeate Cl, Southampton SO16 6UY

    Southampton

    SO16 6UY


    Employer's website

    https://www.spirehealthcare.com/ (Opens in a new tab)

    Employer details

    Employer name

    Spire Healthcare Ltd

    Address

    Chalybeate Cl, Southampton SO16 6UY

    Southampton

    SO16 6UY


    Employer's website

    https://www.spirehealthcare.com/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Senior Resourcing Partner

    Charlotte

    Charlotte.oliver@spirehealthcare.com

    07803628428

    Details

    Date posted

    16 June 2025

    Pay scheme

    Agenda for change

    Band

    Band 8a

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    23162

    Job locations

    Chalybeate Cl, Southampton SO16 6UY

    Southampton

    SO16 6UY


    Supporting documents

    Privacy notice

    Spire Healthcare Ltd's privacy notice (opens in a new tab)