Job summary
Spire Norwich is looking for a Ward Manager, who will be responsible for clinical, professional, commercial and managerial responsibility including all clinical and staff governance issues. The Inpatient Services Manager will provide excellent clinical and managerial leadership and appropriate advice and support to other colleagues in the department, as well as supporting the Director of Clinical Services in the overall management and leadership of the healthcare environment.
Main duties of the job
Lead the Inpatients and Day Procedures Unit to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department.
Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department.
Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements.
About us
Spire Healthcare is one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and eight clinics across England, Wales and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology and general surgery. We are the principal independent provider by volume of knee and hip operations in the United Kingdom and we also own and operate sports medicine, physiotherapy and rehabilitation brand, Perform. We work in partnership with c8,760 experienced consultants and our hospitals delivered tailored, personalised care to 926,500 inpatients and day case patients in 2022.
Job description
Job responsibilities
Spire Norwich Hospital
Ward Manager
£45,900 - £55,000 Depending on experience
Spire Norwich is looking for a Ward Manager, who will be responsible for clinical, professional, commercial and managerial responsibility including all clinical and staff governance issues. The Inpatient Services Manager will provide excellent clinical and managerial leadership and appropriate advice and support to other colleagues in the department, as well as supporting the Director of Clinical Services in the overall management and leadership of the healthcare environment.
Duties and Responsibilities
- Lead the Inpatients and Day Procedures Unit to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department.
- Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department.
- Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements.
- Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence.
- Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies.
- Promote best practice in health & safety and security.
- Maintain a high level of service.
- Promote people's equality, diversity and rights.
- Apply correct use of technology.
- Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding.
- Adhere to all relevant healthcare standards and manage issues of governance and risk effectively.
- To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above.
- Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings.
Who we are looking for
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
- You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training.
- Previous experience of managing clinical audits (Desirable)
- Excellent interpersonal and communication skills
- Ability to deal with difficult and sensitive issues in a supportive and professional manner to effect positive outcomes
- Approachable
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 100 retailers
- Free annual Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
For more information about the role, please contact Sarena Phillips
We look forward to your application!
Job description
Job responsibilities
Spire Norwich Hospital
Ward Manager
£45,900 - £55,000 Depending on experience
Spire Norwich is looking for a Ward Manager, who will be responsible for clinical, professional, commercial and managerial responsibility including all clinical and staff governance issues. The Inpatient Services Manager will provide excellent clinical and managerial leadership and appropriate advice and support to other colleagues in the department, as well as supporting the Director of Clinical Services in the overall management and leadership of the healthcare environment.
Duties and Responsibilities
- Lead the Inpatients and Day Procedures Unit to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department.
- Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person centred care. Apply appropriate workforce tools and contribute to workforce planning for the department.
- Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements.
- Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence.
- Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies.
- Promote best practice in health & safety and security.
- Maintain a high level of service.
- Promote people's equality, diversity and rights.
- Apply correct use of technology.
- Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding.
- Adhere to all relevant healthcare standards and manage issues of governance and risk effectively.
- To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above.
- Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings.
Who we are looking for
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
- You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training.
- Previous experience of managing clinical audits (Desirable)
- Excellent interpersonal and communication skills
- Ability to deal with difficult and sensitive issues in a supportive and professional manner to effect positive outcomes
- Approachable
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 100 retailers
- Free annual Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
For more information about the role, please contact Sarena Phillips
We look forward to your application!
Person Specification
Qualifications
Essential
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
Experience
Essential
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
Desirable
- Previous experience of managing clinical audits (Desirable)
Person Specification
Qualifications
Essential
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
Experience
Essential
- You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
Desirable
- Previous experience of managing clinical audits (Desirable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
