Primary Care Management Solutions Ltd

Medical Receptionist

The closing date is 29 March 2026

Job summary

To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

Greeting patients and visitors in a professional and friendly manner
Answering telephone calls, booking appointments, and handling enquiries
Managing patient check-ins and ensuring accurate registration details
Processing repeat prescription requests and passing on messages to clinicians
Maintaining patient confidentiality at all times
Supporting the clinical team with general administrative tasks
Filing, scanning, and updating patient records using clinical systems
Liaising with other healthcare providers and services as needed
Assisting with the smooth day-to-day running of the reception area
Ensuring waiting areas remain tidy and welcoming

About us

The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. What truly sets us apart is the way we deliver our care with compassion, respect and a patient-centred approach. From the moment of referral through to diagnosis and treatment, we strive to ensure each patient receives thoughtful and effective care. We are proud to uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition. At The Mandeville Practice, patients always come first.

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0054-26-0025TMP

Job locations

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

Job description

Job responsibilities

Primary Responsibilities

a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies.

b. Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management.

c. Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action.

d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.

e. Photocopy and prepare documentation as required by clinicians and administrative staff.

f. Provide administrative support and cover for colleagues during periods of absence.

g. Accurately input patient information and updates intoEMISwhere required.

h. Manage and resolve patient queries efficiently, escalating issues where appropriate.

i. Maintain a clean, organised, and efficient working environment at all times.

j. Provide general administrative support to clinical staff as required.

k. Complete administrative tasks relating to patient results, correspondence, and clinical letters.

l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.

m. UseEMISand other digital systems effectively for patient record management, appointment scheduling, and communication within the practice.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

a. Maintain and monitor the practice appointment system usingEMIS.

b. Process appointment requests received in person, by telephone, and via online systems such asSystmConnect or other web-based request platforms.

c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.

d. Signpost patients to the appropriate healthcare professional or service within the NHS.

e. Support practice audits and administrative reviews as directed by management.

f. Process incoming electronic communications and documents where required.

g. Scan and attach patient-related documentation accurately to patient records withinEMIS.

h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.