Job summary
We are seeking a Medical Secretary to provide high-quality secretarial and administrative support to our clinical team. The role involves typing medical correspondence, managing consultant diaries, handling patient queries, and ensuring timely, accurate communication with internal departments and external healthcare providers. As a key point of contact for patients, consultants, and administrative staff, the Medical Secretary will help coordinate patient pathways and contribute to the smooth and efficient running of clinical services.
Main duties of the job
The Medical Secretary will provide key administrative and secretarial support to the clinical team. Core duties include typing correspondence, managing diaries, handling patient referrals via e-RS, and liaising with both internal departments and external healthcare providers. The role also involves maintaining accurate records and ensuring smooth communication throughout the patient care process.
About us
Chiltern House Medical Centreis committed to delivering outstanding clinical services to our NHS patients. We pride ourselves on providing compassionate, patient-focused care from the first point of contact through to diagnosis and treatment. We promote a respectful and inclusive working environment and believe that our patients come first in everything we do.
Job description
Job responsibilities
We are looking for a proactive and well-organised Medical Secretary to provide high-quality administrative support to our clinical team.
- To type patient letters, discharge summaries and
general correspondence as dictated by the clinical team
- To carry out diary management for named
consultant(s).
- To open and prioritise all incoming mail and
action accordingly.
- To answer all incoming telephone calls and
emails from patients, carers and other healthcare professionals in an efficient
manner, referring onto other departments and agencies as appropriate.
- Ensure all investigation results are readily
available to the clinical staff and once signed and acted upon, filed correctly
in the medical case notes.
- To ensure all medical case notes are maintained
appropriately.
- To acquire knowledge of necessary medical
terminology.
- Management of the consultants waiting list (if
appropriate) and to offer advice and guidance to patients regarding the
admission process.
- Liaise with the Access Department (if
appropriate) concerning patient admissions.
- Liaise with the outpatient team regarding
outpatient appointments
- To action fast track referrals (if appropriate)
to ensure timely appointments are made.
- Ensure that appropriate departments are kept
informed of consultant and/or clinical team members annual or study leave.
- Support team members to deliver relevant work
objectives through offering guidance and advice and assisting with training of
new staff as appropriate.'
- To adhere to the Trusts policy concerning
confidentiality, security and location of all patient data
Job description
Job responsibilities
We are looking for a proactive and well-organised Medical Secretary to provide high-quality administrative support to our clinical team.
- To type patient letters, discharge summaries and
general correspondence as dictated by the clinical team
- To carry out diary management for named
consultant(s).
- To open and prioritise all incoming mail and
action accordingly.
- To answer all incoming telephone calls and
emails from patients, carers and other healthcare professionals in an efficient
manner, referring onto other departments and agencies as appropriate.
- Ensure all investigation results are readily
available to the clinical staff and once signed and acted upon, filed correctly
in the medical case notes.
- To ensure all medical case notes are maintained
appropriately.
- To acquire knowledge of necessary medical
terminology.
- Management of the consultants waiting list (if
appropriate) and to offer advice and guidance to patients regarding the
admission process.
- Liaise with the Access Department (if
appropriate) concerning patient admissions.
- Liaise with the outpatient team regarding
outpatient appointments
- To action fast track referrals (if appropriate)
to ensure timely appointments are made.
- Ensure that appropriate departments are kept
informed of consultant and/or clinical team members annual or study leave.
- Support team members to deliver relevant work
objectives through offering guidance and advice and assisting with training of
new staff as appropriate.'
- To adhere to the Trusts policy concerning
confidentiality, security and location of all patient data
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
- AMSPAR Medical Secretary Qualification or equivalent
- NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field
Experience
Essential
- Experience in a medical secretary or administrative support role
- Experience working with the general public or patients in a professional setting
Desirable
- Previous experience within a healthcare environment
- Familiarity with clinical systems such as EMIS or SystmOne
- Experience managing consultant diaries and handling medical correspondence
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Mathematics and English (Grade C or above)
- AMSPAR Medical Secretary Qualification or equivalent
- NVQ Level 2 (or above) in Business Administration, Health and Social Care, or a related field
Experience
Essential
- Experience in a medical secretary or administrative support role
- Experience working with the general public or patients in a professional setting
Desirable
- Previous experience within a healthcare environment
- Familiarity with clinical systems such as EMIS or SystmOne
- Experience managing consultant diaries and handling medical correspondence
