Job summary
To be responsible for undertaking a wide range of administration
duties and the provision of general support to the multidisciplinary
team. Duties can include but are not
limited to, scanning and processing of documents, processing and filtering
medical reports and letters via DOCMAN; some reception duties including greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters,
reports and other such documentation and ensuring the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care
and community service providers.
Main duties of the job
The
following are the core responsibilities of the administrator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing level
About us
The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.
The practice operates across two sites; Willesden (main site), Wembley (branch site).
The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.
The practice list is 18,000 patients.
The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,
The practice is well supported by:
5 GP Partners
1 Non Clinical Managing / Executive Partner
4 Salaried GP's
1 Advanced Nurse Practitioner
2 Physician Associates
2 Practice Nurses
4 phlebotomists / Healthcare Assistants
3 Practice Based Clinical Pharmacists
1 Pharmacy technician
2 Social Prescribers
2 In-House First Contact Physiotherapists
1 In-House Dietician
The practice provides:
E-Consultations
Telephone Triage
Minor Surgery & Cryotherapy
Family Planning
Minor Ailment clinics
Respiratory Clinics
Ante-natal / Well baby / Mum clinics
A dietician visits the branch site in Wembley
A community midwife visits the main site in Willesden
The practice is well supported by:
Operations Manager
Assistant Manager
2 x lead receptionist and facilities leads
2 x practice secretaries
Finance assistant
IT Data Analyst
Approx 20 admin, clerical and reception staff members
Job description
Job responsibilities
We are seeking a proactive and organised Receptionist to provide excellent front-line and administrative support to our multidisciplinary team. This is a fixed-term position for 9 months, with full-time or part-time options available. Candidates should have experience working with patients and be comfortable using practice systems such as EMIS or SystmOne.
Job Responsibilities:
The following are the core responsibilities of the administrator. Additional tasks may be required based on workload and staffing levels:
-
Receive correspondence from external agencies and process accordingly
-
Scan documents to the relevant software and log them
-
Filter documents and pass them to clinicians to read and action
-
Initiate contact with and respond to requests from patients, team members, and external agencies
-
Photocopy documentation as required
-
Support administrative staff and provide cover during absences
-
Input data into patient healthcare records as necessary
-
Manage queries efficiently
-
Maintain a clean and tidy working area
-
Support clinical staff with general tasks as requested
-
Complete administrative tasks related to patient results and letters
Secondary Responsibilities:
-
Maintain and monitor the practice appointment system
-
Process personal, telephone, and e-requests for appointments
-
Answer incoming calls, transferring or dealing with requests as appropriate
-
Signpost patients to the correct service
-
Participate in audits as directed
-
Action incoming faxes when necessary
-
Scan patient-related documentation and attach to healthcare records
-
Complete opening and closing procedures per duty rota
Job description
Job responsibilities
We are seeking a proactive and organised Receptionist to provide excellent front-line and administrative support to our multidisciplinary team. This is a fixed-term position for 9 months, with full-time or part-time options available. Candidates should have experience working with patients and be comfortable using practice systems such as EMIS or SystmOne.
Job Responsibilities:
The following are the core responsibilities of the administrator. Additional tasks may be required based on workload and staffing levels:
-
Receive correspondence from external agencies and process accordingly
-
Scan documents to the relevant software and log them
-
Filter documents and pass them to clinicians to read and action
-
Initiate contact with and respond to requests from patients, team members, and external agencies
-
Photocopy documentation as required
-
Support administrative staff and provide cover during absences
-
Input data into patient healthcare records as necessary
-
Manage queries efficiently
-
Maintain a clean and tidy working area
-
Support clinical staff with general tasks as requested
-
Complete administrative tasks related to patient results and letters
Secondary Responsibilities:
-
Maintain and monitor the practice appointment system
-
Process personal, telephone, and e-requests for appointments
-
Answer incoming calls, transferring or dealing with requests as appropriate
-
Signpost patients to the correct service
-
Participate in audits as directed
-
Action incoming faxes when necessary
-
Scan patient-related documentation and attach to healthcare records
-
Complete opening and closing procedures per duty rota
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
