PCN Manager

Job description

Job responsibilities

1. PCN Coordination & Delivery

• Lead daytoday operational management of the PCN.
• Ensure full delivery of all PCN DES service specifications including Enhanced Access SMRs, Personalised Care and Early Cancer Diagnosis.
• Mobilise new services and NWL Enhanced Services ensuring delivery of KPIs.
• Produce weekly updates, dashboards and escalation reports for PCN leadership.

2. Programme, Performance & KPI Management

• Deliver PCN transformation programmes including access improvement, digital optimisation, LTC models and MDT expansion.
• Manage IIF (where applicable), CAA, EA DES reporting, GPAD validation and NWL ES dashboards.
• Run searches, track outcomes and provide datadriven recommendations.

3. Workforce & ARRS Management

• Oversee the full ARRS lifecycle including recruitment, onboarding, job planning and supervision.
• Submit monthly ARRS claims with full audit trail.
• Maintain ARRS budget tracker and ensure role deployment aligns with population needs.
• Support MDT integration across practices.

4. Financial & Contract Management

• Maintain oversight of the PCN budget including DES income, ARRS, EA DES and Enhanced Services.
• Submit monthly/quarterly claims and reconcile invoices.
• Provide monthly financial reports and maintain auditready documentation.
• Oversee contracts and SLAs with suppliers, agencies and digital providers.

5. Digital, Data & Operational Transformation

• Lead the PCNs digital strategy including online triage, telephony optimisation and patient communication systems.
• Support implementation of shared records and NWL digital initiatives.
• Improve data quality across practices and support population health dashboards.
• Implement workflow redesign to improve efficiency.

6. Compliance, Governance & Quality Assurance

• Lead DSPT Toolkit completion and IG compliance across the PCN.
• Maintain PCN-wide governance including risk register, audit cycles, policies and incident reviews.
• Ensure alignment with CQC governance requirements for PCNdelivered services.

7. Enhanced Access Service Management

• Lead operational delivery of the Enhanced Access service.
• Manage rotas, induction, governance and utilisation metrics.
• Ensure compliance with workforce and appointmenttype reporting.

8. Stakeholder Engagement & Communication

• Act as the primary operational contact for practices, ICB, borough teams, community providers and VCS partners.
• Organise PCN meetings, MDT forums, operational huddles and stakeholder groups.
• Produce agendas, minutes and action logs.

9. Estates, Rota & Service Management

• Support estates planning including room utilisation and shared hub coordination.
• Manage rotas for EA, ARRS activity and crossPCN clinics.
• Maintain business continuity plans and support emergency response arrangements.

Person Specification

Knowledge

Essential

• Strong understanding of PCNs, ARRS, DES, EA DES, CAA, IIF and NWL ES.
• Knowledge of DSPT, IG, ISAs and digital governance.
• Awareness of CQC requirements relevant to PCN activity.
• Understanding of population health and access improvement principles

Qualifications

Essential

• Degree or equivalent operational leadership experience (Essential).
• Project management or NHS leadership training (Desirable).

Experience

Essential

• Operational management experience in NHS primary care (Essential).
• Experience managing budgets, claims, KPIs and workforce.
• Experience running searches, interpreting data and producing reports.
• Experience delivering multisite or multiteam services.

Skills & Abilities

Essential

• Strong organisational and multitasking abilities.
• Ability to interpret PCN DES, guidance, KPIs and specifications.
• Excellent communication and relationshipbuilding skills.
• Strong digital literacy including MS Office, EMIS and dashboard tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Law Medical Group Practice

9-11 Wrottesley Rd, Willesden

London

NW10 5UY

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)