Job summary
This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.
Argyll House Surgery will bethe employer for this post.
Hours: 37.5 per week
Salary:Dependent on experience
We are excited to be expanding
our existing team!
We are seeking a
self-motivated individual with excellent attention to detail. The successful
candidate must have exceptional people skills and an interest/background in
healthcare experience preferred.
Experience using SystmOne is desirable but not essential as full
training will be given.
Main duties of the job
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.
CQC
We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good
Job description
Job responsibilities
Reception Duties
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception position as necessary
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Processing blood test requests and generating these for appointments as per GP request
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Have a polite, friendly, approachable telephone manner
- Experience dealing with difficult/agitated patients
- To answer and make calls and deal with them appropriately, following practice protocol
Other Tasks
- Clear rooms after surgeries
- Ensure building security
- Any other tasks allocated by managers
Job description
Job responsibilities
Reception Duties
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception position as necessary
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Processing blood test requests and generating these for appointments as per GP request
Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Have a polite, friendly, approachable telephone manner
- Experience dealing with difficult/agitated patients
- To answer and make calls and deal with them appropriately, following practice protocol
Other Tasks
- Clear rooms after surgeries
- Ensure building security
- Any other tasks allocated by managers
Person Specification
Experience
Desirable
- Experience in working within a customer service environment.
- Experience processing medication requests.
- Experience using SystmOne (primary Care IT system) is desirable but not essential.
Qualifications
Essential
- GCSE Mathematics C or above
- GCSE English C or above
Skills
Essential
- Excellent telephone manner.
- Computer literate.
- Ability to work under pressure.
Person Specification
Experience
Desirable
- Experience in working within a customer service environment.
- Experience processing medication requests.
- Experience using SystmOne (primary Care IT system) is desirable but not essential.
Qualifications
Essential
- GCSE Mathematics C or above
- GCSE English C or above
Skills
Essential
- Excellent telephone manner.
- Computer literate.
- Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
