Job summary
This vacancy is being advertised by 'One Wight
Health (GP Federation) on behalf of Argyll House GP Surgery. Argyll House
Surgery will remain the substantive employer for this post.
Hours: Full-time, must be flexible and be willing to work one late shift per
week (until 7pm)
Pay:Dependent on experience
Candidates are strongly encouraged to apply early as applications will be considered upon submission.
Main duties of the job
We are seeking a self-motivated
individual with excellent attention to detail. The successful candidate must
have exceptional people skills and an interest/background in healthcare or
pharmacy experience preferred.
Also
provide general assistance to the practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone.
Experience
using SystmOne is desirable but not essential as full training will be given.
About us
Argyll House Surgery has been providing an
excellent standard of medical care to thousands of patients in Ryde, Wootton
Bridge and the surrounding villages for more than 25 years.
Our team includes a fulltime GP, two part-time GPs,
two practice nurses, and one healthcare assistant as well as a Clinical
Pharmacist, Practice Manager, Operations Manager, reception and secretarial
staff. We run a full range of general practice services with special clinics
for babies, pregnant women and patients with certain conditions. At the surgery
we aim to treat all patients promptly, courteously and in complete confidence.
CQC
We are pleased to announce that following our CQC
inspection in May 2018 the practice has received a rating of Good
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
Proactively communicate information between relevant patients, doctors, and professionals
Main duties of the job
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Scanning into medical records
- Photocopy as required
- Processing incoming documentation ensuring read codes are added effectively.
- Processing referrals and sending to the appropriate teams.
Prescription Clerk
- Ensure patient is receiving high quality care regarding their medication process and monitor high risk patients.
- Provide patient education on medication ordering and advise them when appropriate.
- Answering medication queries from patients, staff members and pharmacies/care homes.
- Inputting prescription orders.
Reception Duties (to cover holidays & sickness when needed)
Receiving patients, consulting with members of practice team. - Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests.
- Registrations of new patients computer data entry and medical records.
- Process patients changes of address computer data and medical records (have knowledge of practice area)
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
Proactively communicate information between relevant patients, doctors, and professionals
Main duties of the job
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Scanning into medical records
- Photocopy as required
- Processing incoming documentation ensuring read codes are added effectively.
- Processing referrals and sending to the appropriate teams.
Prescription Clerk
- Ensure patient is receiving high quality care regarding their medication process and monitor high risk patients.
- Provide patient education on medication ordering and advise them when appropriate.
- Answering medication queries from patients, staff members and pharmacies/care homes.
- Inputting prescription orders.
Reception Duties (to cover holidays & sickness when needed)
Receiving patients, consulting with members of practice team. - Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Process appointment requests/future appointments from patients by telephone and in person.
- Deal with patient visits/requests.
- Registrations of new patients computer data entry and medical records.
- Process patients changes of address computer data and medical records (have knowledge of practice area)
Person Specification
Other requirements
Essential
- Commit to a DBS Check.
- Able to undertake the demands of the post with reasonable adjustments if required.
Desirable
- UK Driving Licence.
- Ability to provide flexibility for holiday cover where needed.
Experience
Essential
- General office skills, photocopier, scanning, shredding.
- Experience processing medication requests.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
Desirable
- Experience in working within a Customer Service environment.
- Computer literate.
- Excellent telephone manner.
- Ability to work under pressure.
- Experience using SystmOne (Primary Care IT System) is desirable but not essential as full training will be given.
Qualifications
Essential
- GCSE Grade A to C in English and Mathematics
Desirable
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
Person Specification
Other requirements
Essential
- Commit to a DBS Check.
- Able to undertake the demands of the post with reasonable adjustments if required.
Desirable
- UK Driving Licence.
- Ability to provide flexibility for holiday cover where needed.
Experience
Essential
- General office skills, photocopier, scanning, shredding.
- Experience processing medication requests.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
Desirable
- Experience in working within a Customer Service environment.
- Computer literate.
- Excellent telephone manner.
- Ability to work under pressure.
- Experience using SystmOne (Primary Care IT System) is desirable but not essential as full training will be given.
Qualifications
Essential
- GCSE Grade A to C in English and Mathematics
Desirable
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
