Patient Advisor (Argyll House Surgery)

Job summary

This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.Argyll House Surgery will remainthe substantive employer for this post.

Patient Advisor

Hours - Fulltime, must be flexible and be willing to work one late shift per week (until 7pm)

Pay - £10.42 ph to start.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving practice workload and staffing levels:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone service

Proactively communicate information between relevant patients, doctors, and professionals

Main duties of the job

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Provision of refreshments for staff and visitors as required, loading, and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

About us

Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.

Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, Operations Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.

Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

CQC

We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good