NGP PCN Manager

Job description

Job responsibilities

Stakeholder Engagement

Build and maintain effective relationships with Clinical Directors, Digital Transformation leads, Network Manager, Practice Managers, GPs, and wider ARRS teams.

Act as the PCNs primary liaison with commissioners, local authorities, federations, and external stakeholders.

Promote shared working across all 11 member practices to support integrated care and innovation.

Represent the PCN in collaborative system-wide forums and external meetings.

Support the Clinical Directors in delivering all PCN DES, IIF, and enhanced service requirements.

Oversee service development, monitor delivery against KPIs, and lead performance reporting.

Assist in data collection, audits, and evaluation to inform continuous improvement.

Contribute to the implementation of governance and compliance frameworks (e.g., DSAs, DPAs, Network Agreements, GDPR, FOI, health and safety).

Lead day-to-day operational management of the PCN, ensuring efficient service delivery across member practices.

Support strategic and business planning alongside Clinical Directors and the PCN Senior Management Finance Managers, GP Federation Manager and Digital Transformation Leads.

Support the development and implementation of new services and care models across practices.

Oversee administrative and HR functions, including support for the GP Federation Manager and ARRS team.

Provide financial input in collaboration with the Clinical Director to Finance Managers.

Assist with contract and finance reporting across PCN.

Ensure financial decisions support long-term sustainability and service quality.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent relevant experience
• Leadership/management qualification or equivalent experience in healthcare
• Understanding of NHS primary care structures
• Project management or business qualification (e.g., Level 5, MBA)
• Knowledge of QOF, Enhanced Services, and NHS long-term plans

Desirable

• Project management or business qualification (e.g., Level 5, MBA)
• Knowledge of QOF, Enhanced Services, and NHS long-term plans

Experience

Essential

• At least 12 months in a senior healthcare management or operations role.
• Experience managing multi-disciplinary teams and services.
• Understanding of ARRS and PCN DES frameworks.
• Experience in HR processes including recruitment, appraisal, and staff development.
• Knowledge of the Local Area.
• Excellent interpersonal, verbal, and written communication.
• Confident working with a wide range of stakeholders including. clinicians and commissioners.
• High proficiency in Microsoft Office and digital tools.
• Ability to analyse data, manage risk, and maintain compliance.
• Strong time management and ability to prioritise workload effectively.
• Confident decision-maker and problem-solver.

Desirable

• Experience working in a PCN or multi-practice environment.
• Experience with financial planning and service redesign.
• Familiarity with Systm1 or NHS reporting tools.

Personal Attributes

Essential

• Proactive and resilient under pressure
• Collaborative and supportive leadership style
• High levels of integrity and discretion
• Motivated by service quality and patient care
• Flexible, positive, and solutions-focused

Desirable

• Efficient in Microsoft 365

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ealing GP Federation

Address

The Brentano Suite

915 High Road

London

N12 8QJ

Employer's website

http://www.ealinggp.com/ (Opens in a new tab)