Digital and Transformation Lead

Job description

Job responsibilities

Digital Access

The postholder could support the wider and/or improved utilisation of digital tools such as:

Online consultations

Online registrations

Website use

App use (NHS App and other available healthcare apps)

Cloud Telephony (if applicable)

Business Intelligence tools

This includes reviewing the use of digital tools at a practice and PCN level, as well as identifying and addressing any challenges/inefficiencies that impact on staff workload and patient experience.

Other duties include:

Aligning systems for use of digital tools across the PCN and developing PCN-wide approaches. This includes sharing examples of best practice, promoting the use of NHS App and other healthcare apps and ensuring there is clear messaging on the chosen PCN position for digital tools, whilst ensuring agreement with ICB for compatibility with existing systems and any dependency on central ICB resources

Enabling patients to access digital tools by improving their digital ability through:

Upskilling the multi-disciplinary workforce in the uses of digital tools, so that they can educate patients on better utilisation.

Operational and clinical process optimisation

Identify opportunities to use digital to improve the practices and PCN monitoring of patients remotely

Maximise the use of clinical decision support tools and templates across pathways to save time and provide improved care

Identify opportunities to standardise the way care is provided and operational teams work

Change Management

One of the core objectives of this role could be to support practices and PCNs to embed and optimise the use of technology to transform and deliver ongoing improvement to services. The role will require experience in business and service improvement with expertise in transformational change and a thorough understanding of general practice systems and processes.

This expertise will be used to:

Drive the planning and prioritisation of digital changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN.

Ensure all change is ultimately focussed on improving services for patients.

Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation, and deployment of change.

Work alongside practices to understand current challenges and identify solutions. This includes providing hands-on support with implementing and sustaining agreed changes.

Support practices and staff to effectively use relevant technology systems and products to enable improvement.

Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.

Identify and support with training and development, with opportunities for upskilling staff to become digital champions.

Develop and manage an overall digital transformation plan for the PCN that also supports the ICB digital transformation strategy, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.

Provide specialist training, advice and support on key programmes of work and own role/responsibilities where necessary, whilst avoiding duplication with any central ICB training/resources

Encourage practices within a PCN with their use of the Digital Journey Planner (digitaljourneyplanner.co.uk) and support them with recommended methodologies in improving their digital maturity.

Analytics and Data Management

The role will require an individual with experience of using data to identify trends, drive improvement and assess impact. These skills will be used to:

Review existing datasets to analyse the utilisation of digital tools at a practice and PCN level, e.g. online consultation and NHS app usage

Use practice and PCN data from clinical systems to aid with

o Population Health Insights

o Improving Access and appointment planning

o Improving Efficiency through reviewing demand, activity and utilisation of appointments and how patients use consume the services

o Workforce planning

Use the information and dashboards available to support understanding of challenges of certain working practices, identify possible solutions and track the impacts of changes that have been made.

Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.

Ability to interpret qualitative and quantitative information from a range of sources and present it concisely to stakeholders to increase their understanding of operational challenges.

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio, ensuring outcomes are evaluated.

Liaise with system suppliers to optimise their development of tools to support transformation

Person Specification

Qualifications

Essential

• Experience of working in general practice at a senior management level
• Evidence of continued professional development
• Education to a Degree level or equivalent professional experience

Desirable

• Business Management Qualification
• Financial Management Qualification
• MIGPM accreditation

Experience

Essential

• Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures.
• Experience in delivering multiple programmes of IT projects through the entire project lifecycle in a primary care setting
• Previous experience in project management and planning
• Strong IT and numerical skills
• Excellent communication and presentation skills with the ability to clearly communicate complex issues to a variety of audiences
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.

Desirable

• Experience of SystmOne
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups
• Experience of working across Practices
• Knowledge of NHS structures and organisational relationships
• familiarity with and technical knowledge of IT products such as primary care clinical systems and digital tools.
• New patient online registration
• SMS/ Communication tools
• Use of clinical data entry templates/protocols/presets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ealing GP Federation

Address

Hillview Surgery

179c Bilton Road

Greenford

London

UB6 7HQ

Employer's website

http://www.ealinggp.com/ (Opens in a new tab)