Job responsibilities
Staffing
and People Management
Evaluate,
organise and oversee staff induction and training and ensure that all staff are
adequately trained to fulfil their role.
Support
Group Practice Manager in workforce planning and co-ordinating the recruitment,
induction and training of new staff.
Planning and recruitment
of Locum cover.
Prepare weekly/monthly
shift planning for Practice Staff, (including clinical and non-clinical) and
arranging cover (including locum cover) when necessary.
Identify training and
development needs for Practice staff.
To monitor staff annual
leave, sickness and absence and mitigate any impact to practice staffing rotas.
Ensure all Practice staff
are aware of the need for confidentiality, both of patient and practice information.
Create a team culture and
professional working environment within the teams and sites, developing the
team to reach their goals with a program of coaching, supporting and motivating
staff to promote effective team working and individual capability in a
performance driven function.
Monitoring
Practice Performance and Targets
To read and be aware of
all the primary Care KPIs and relevant targets and contractual obligations and
work towards achieving these, including:
Enhanced Services
Locally Commissioned
Services
QOF (Quality Outcomes
Framework)
GP Contract
Medicines Management and
additional Services.
Health check
Stop smoking and much
more
To be updated with
specifications on an annual and ad hoc basis of all requirements.
Monitor and evaluate
performance of the Practice team against objectives; identify and manage change
Monitor quality of
workload delivered by the team and make sure all workload is completed daily
and collectively by the whole team.
To plan and implement
processes to achieve targets with GPs, Nurses and Group Practice Manager
Support and work with
Group Practice Manager, General Practitioners, Nurses and administrative staff
to achieve targets.
Strategic
Management and Planning
Keep abreast of current
affairs and identify potential threats and opportunities.
Contribute to Practices
strategic priorities, formulation of objectives and research and development of
ideas for future Practice development.
Undertake required and
agreed tasks, taking full responsibility for them.
Play an active part in
development and maintenance of effective communication both within the Practice
and with relevant outside agencies.
Assist in assessment and
evaluation of accommodation requirements.
Financial Management
Understand and report on
the financial implications of contract and legislation changes.
Manage appropriate
systems for handling and recording of petty cash.
Report efficiently to
Group Practice Manager and to the finance department all required monthly KPIs.
Be efficient in
purchasing and stock control.
Organisational
Convene meetings, prepare
agendas, write minutes and ensure distribution of minutes with action logs as
necessary.
Take active part in
development of Practice protocols and procedures, review and update as required.
Ensure that cleaning and
hygiene standards are properly maintained, and adequate fire prevention and
security systems are in place.
Ensure the procurement of
Practice equipment, supplies and services within target budgets.
Present
performance reports in a clear and reasoned format for a variety of audiences
including senior leadership team, commissioners and presentation of committee
reports.
Patient
Services
Adopt a strategic
approach to the development and management of patient services.
Ensure service
development and delivery is in accordance with local and national guidelines.
Ensure that the Practice
complies with NHS contractual obligations in relation to patient care.
Maintain registration
policies and monitor patient turnover and capitation.
Oversee repeat
prescribing systems
Manage an effective
appointments system ensuring all appointments are filled and with appropriate patients.
Manage online triage requests ensuring all completed within a safe time period.
Oversee and organise
surgery timetables, duty rotas and holiday cover
Routinely monitor and
assess Practice performance against patient access and demand management
targets
Develop and implement an
effective complaints management system
Willing to take active
part with patient groups and patient engagement events.
Information
Management and Technology
Ensure that analytical
knowledge is applied and make sure that development and understanding of key
essentials are met. These are:
EMIS
Docman
Reporting
Coding
Creating template
Motivate, support and
monitor staff in the use of IT; organise, oversee and evaluate IT training.
Ensure targets and monitoring standards for data entry and data collection are
achieved.
Ensure and be aware of
Practices effective IT data security, back-up, maintenance and disaster
recovery plans in place
Personal/Professional
Development
The post-holder will participate in any training programme implemented
by the Practice as part of this employment, such training to include:
Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking responsibility for
own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Take personal
responsibility for mandatory training to be kept up to date.
Quality
The post-holder will strive to maintain quality within the Practice,
and will:
Alert other team members
to issues of quality and risk.
Assess own performance
and take accountability for own actions, either directly or under supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively with
individuals in other agencies to meet patients needs.
Effectively manage own
time, workload and resources.
Communication
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
Continually improve
communication channels between senior leadership team and Practice staff.
Communicate effectively
with patients and carers.
Contribution to the
Implementation of Services
Apply Practice policies,
standards and guidance.
Discuss with other
members of the team how the policies, standards and guidelines will affect own
work.
Participate in regular
audits.
This is not an
exhaustive list and ad hoc tasks will be assigned as appropriate. The duties of
the post may be reviewed and, if appropriate, changed by discussion with the
post holder to ensure the provision of effective and efficient services.
