Job summary
Are you looking to contribute your skills in a dynamic and
supportive environment? A fantastic opportunity to join our team at Hodge Hill Family
Practice in Birmingham and be a part of the overall vision of Coventry &
Rugby GP Alliance has become available. We
are currently seeking a driven and dedicated individual to fill the role of Receptionist
at our Practice.
Our Receptionists play a vital role as part of a busy team.
In this position, you will provide a friendly welcome to all patients, visitors
and callers and act as a main point of contact for all general enquiries. This
role will require you to maintain information and monitoring systems, and to
support the demands of the service.
You
will work as part of the Reception Team, providing general assistance to the
whole practice team and contributing to the achievement of its objectives.
At Coventry and Rugby GP Alliance, we pride ourselves on
fostering a culture of innovation, growth, and continuous learning. As a member
of our team, youll have the opportunity to work alongside talented
professionals who are committed to delivering excellence and driving positive
change within our industry.
If youre excited by the prospect of tackling new
challenges, collaborating with a dynamic team, and helping shape the future of
our organisation, we would love to hear from you! Apply today and take the
first step toward an exciting new chapter in your career.
Main duties of the job
Patient/ Customer Care
Arrive in good time to start the session promptly and remain on
the premises until all patients have been seen and, or the session has finished.
To meet and greet patients, members of the public and visitors
in a friendly and courteous manner
Offer general assistance to the practice team and project a
professional, positive and friendly image to patients and other visitors, either in person or via the
telephone.
Appointments
Process appointment requests by triaging all calls, dealing
sympathetically and assessing priorities and initiating action as required.
Hand completed repeat prescriptions to patients
Offer solutions and actively listen to patients to resolve
issues.
Chaperone during consultations as requested
Check patients in on arrival at the surgery
Operations
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way
Deal with all general enquiries
Patient Registrations
Process new patient registrations and change of patient details,
using appropriate systems
Ensure that up to date and comprehensive information is
available at all times through liaison with other Team members
Facilities
Tidy doctors rooms and replenish supplies of forms on
completion of sessions
Keeping the reception area tidy and free from obstructions and
clutter
Keeping the reception well-stocked with stationery and other
supplies
About us
Coventry & Rugby GP Alliance is a private
company limited by shares, wholly owned by local Coventry and Rugby GP
practices. As a GP led organisation, we represent 54 GP Practice shareholders
and cover nearly 420,000 patients.
We take pride in offering a robust range of benefits to
support our employees, including:
-
Annual Leave: Enjoy 27 days of annual
leave for full-time employees, in addition to bank holidays.
-
Sick Pay: Our enhanced sick pay policy
ensures you are supported during times of illness.
-
Pension Scheme: Access to the NHS pension
scheme to secure your financial future.
-
Enhanced Maternity Leave: We provide
generous maternity leave to support new parents.
-
Paternity Leave: We also offer paternity
leave to allow new fathers to bond with their newborns.
-
Blue Light Discounts: Take advantage of
exclusive discounts available for our staff. After probation you can make a
expense claim for the price of your blue light discount card and receive full
reimbursement!
-
Employee Assistance Network: Access support
through our employee advice network for personal and professional challenges
365 days a year 24/7.
-
Internal Awards: We recognise and celebrate the
achievements of our staff through internal awards.
Exclusive Discounts: Benefit from a variety of
discounts that enhance your overall employee experience
Job description
Job responsibilities
Key
Duties and Responsibilities:
Patient/ Customer Care
Arrive in good time to start the session promptly and remain on
the premises until all patients have been seen and, or the session has finished.
To meet and greet patients, members of the public and visitors
in a friendly and courteous manner
Offer general assistance to the practice team and project a
professional, positive and friendly image to patients and other visitors, either in person or via the
telephone.
Facilitate effective communication between patients, members the
practice team and CRGPA
Ensure an effective and efficient reception service is provided
to patients and any other visitors to the Practice
Provide an efficient, courteous and responsive reception and
telephone service to the public
Participate in new initiatives and future changes in service
delivery improvements.
Support the Team in promoting equal opportunities in the
workplace and delivering services which are accessible and appropriate to the diverse needs of
service users.
Actively pursue own personal development and take full advantage
of training provided.
Appointments
Process appointment requests by triaging all calls, dealing
sympathetically and assessing priorities and initiating action as required.
Hand completed repeat prescriptions to patients
Play an active role in the co-ordination, and review of patient
surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve
issues.
Chaperone during consultations as requested
Check patients in on arrival at the surgery
Check that all patients contact details are correct upon
arrival
Monitor flow of patients into consulting and treatment rooms
Operations
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way
Deal with all general enquiries
Collate patient data as directed
Carry out a range of administration duties including word
processing and data inputting
duties as required (SystmOne), photocopy and post.
Patient Registrations
Process new patient registrations and change of patient details,
using appropriate systems
Ensure that up to date and comprehensive information is
available at all times through liaison with other Team members
Facilities
Tidy doctors rooms and replenish supplies of forms on
completion of sessions
Keeping the reception area tidy and free from obstructions and
clutter
Keeping the reception well-stocked with stationery and other
supplies
Have a thorough knowledge of all practice procedures and work in
accordance of approved protocols.
Ensure building security- have a thorough knowledge of doors/
windows/alarm
Other Tasks
Participate in performance review meetings, including taking
responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are undertaking similar work.
Undertake a variety of administrative duties to assist in the
smooth running of the service including the provision of clerical support to clinical staff and
other members of the practice team, or any other duties as requested by line
manager.
Contributing to the development and improvement of services to
patients
Play an active role in the induction/ training of new staff
members
Support with the delivery of other targeted services delivered
by Coventry and Rugby GP Alliance
This job description is intended as a basic
guide to the scope and responsibilities of the post and is not exhaustive. It
will be subject to regular review and amendment as necessary in line with
changing business need in consultation with the post holder.
Job description
Job responsibilities
Key
Duties and Responsibilities:
Patient/ Customer Care
Arrive in good time to start the session promptly and remain on
the premises until all patients have been seen and, or the session has finished.
To meet and greet patients, members of the public and visitors
in a friendly and courteous manner
Offer general assistance to the practice team and project a
professional, positive and friendly image to patients and other visitors, either in person or via the
telephone.
Facilitate effective communication between patients, members the
practice team and CRGPA
Ensure an effective and efficient reception service is provided
to patients and any other visitors to the Practice
Provide an efficient, courteous and responsive reception and
telephone service to the public
Participate in new initiatives and future changes in service
delivery improvements.
Support the Team in promoting equal opportunities in the
workplace and delivering services which are accessible and appropriate to the diverse needs of
service users.
Actively pursue own personal development and take full advantage
of training provided.
Appointments
Process appointment requests by triaging all calls, dealing
sympathetically and assessing priorities and initiating action as required.
Hand completed repeat prescriptions to patients
Play an active role in the co-ordination, and review of patient
surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve
issues.
Chaperone during consultations as requested
Check patients in on arrival at the surgery
Check that all patients contact details are correct upon
arrival
Monitor flow of patients into consulting and treatment rooms
Operations
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way
Deal with all general enquiries
Collate patient data as directed
Carry out a range of administration duties including word
processing and data inputting
duties as required (SystmOne), photocopy and post.
Patient Registrations
Process new patient registrations and change of patient details,
using appropriate systems
Ensure that up to date and comprehensive information is
available at all times through liaison with other Team members
Facilities
Tidy doctors rooms and replenish supplies of forms on
completion of sessions
Keeping the reception area tidy and free from obstructions and
clutter
Keeping the reception well-stocked with stationery and other
supplies
Have a thorough knowledge of all practice procedures and work in
accordance of approved protocols.
Ensure building security- have a thorough knowledge of doors/
windows/alarm
Other Tasks
Participate in performance review meetings, including taking
responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are undertaking similar work.
Undertake a variety of administrative duties to assist in the
smooth running of the service including the provision of clerical support to clinical staff and
other members of the practice team, or any other duties as requested by line
manager.
Contributing to the development and improvement of services to
patients
Play an active role in the induction/ training of new staff
members
Support with the delivery of other targeted services delivered
by Coventry and Rugby GP Alliance
This job description is intended as a basic
guide to the scope and responsibilities of the post and is not exhaustive. It
will be subject to regular review and amendment as necessary in line with
changing business need in consultation with the post holder.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ or equivalent in
- Administration/Customer Service
Desirable
Experience
Essential
- Experience of Microsoft Office applications
- Experience of team working
Desirable
- Customer service experience
- Working in a public reception
- environment
- Working with SystmOne
- Previous receptionist experience
- Previous administration experience
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ or equivalent in
- Administration/Customer Service
Desirable
Experience
Essential
- Experience of Microsoft Office applications
- Experience of team working
Desirable
- Customer service experience
- Working in a public reception
- environment
- Working with SystmOne
- Previous receptionist experience
- Previous administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
