Practice Manager

Job description

Job responsibilities

Job responsibilities:

Strategic management and planning

The post holder will:

• Keep abreast of current affairs and identify potential opportunities and threats.
• Contribute to practice strategy, formulate objectives and research and develop ideas for future practice development.
• Monitor and evaluate performance of the practice team against objectives, identify and manage change.
• Develop and maintain effective communication both within the practice and with relevant outside agencies.
• Independently and collaboratively project manage new and developing service change within the practices and primary care network.
• Assess and evaluate accommodation requirements and manage development and expansion plans.

Human resources

• Oversee the recruitment and retention of staff and provide a general personnel management service
• Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
• Manage staffing levels within target budgets
• Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
• Develop and implement effective staff appraisal and monitoring systems
• Support and mentor staff, both as individuals and as team members;
• Implement effective systems for the resolution of disputes and grievances;
• Keep abreast of changes in employment legislation;
• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies);
• Actively engage with the PCN, including managing recruitment and management of staff.

Financial management

• Manage practice accounts and seek to maximise income
• Through negotiation with the ICB and NHS England ensure the practice receives an appropriate and equitable allocation of resources
• Understand and report on the financial implications of contract and legislation changes
• Manage practice accounts; submit year-end figures promptly and liaise with the CRGPA CFO
• Monitor cash-flow and report to CRGPA
• Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
• Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Organisational

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary
• Develop Practice protocols and procedures, review and update as required
• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
• Manage the procurement of practice equipment, supplies and services within target budgets
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Arrange appropriate insurance cover
• Ensure that the Practice has adequate disaster recovery procedures in place
• Arrange appropriate maintenance for practice equipment
• Monitor and oversee Practice locum requirements.

Patient services

• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure that the practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Oversee and/or develop repeat prescribing systems
• Oversee and/or develop and manage an effective appointments systems
• Oversee and/or organise surgery timetables, duty rotas and holiday cover
• Routinely monitor and assess practice performance against patient access and demand management targets
• Develop and implement an effective complaints management system
• Liaise with patient groups/PALS/Patient Participation Group.

Information management and technology

• Oversee the evaluation of and plan practice IT implementation and modernisation
• Oversee the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the practice management team
• Oversee the motivation, support and monitoring of staff in the use of IT, organise, oversee the organisation of and evaluation of IT training
• Oversee setting of targets and monitoring standards for data entry and data collection
• Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
• Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes
• Maintain the practices websites.

Person Specification

Qualifications

Essential

• Evidence of a sound education and management qualification or equivalent experience at graduate/postgraduate level
• Evidence of a commitment to continuing professional development

Desirable

• Degree level certification
• Relevant management qualification/AMSPAR

Experience

Essential

• Previous primary care management experience
• Management experience
• Writing and reviewing comprehensive personalised support plans including risk assessments
• SystmOne experience
• Managing budgets
• Experience of strategic business planning
• Experience of dealing with the public/patients

Desirable

• At least 5 years management experience in the NHS or in practice management
• Experience of working with regulatory bodies and preparing for inspections
• Understanding and awareness of Care Quality Commission (CQC) inspections
• Understanding of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

Hodge Hill Primary Care Centre

Roughlea Avenue

Birmingham

B36 8GH

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)